Upload
cynthia-clay
View
184
Download
1
Embed Size (px)
Citation preview
© 2016 NetSpeed Learning Solutions. All rights reserved. 1
Design Tipsfor Virtual Facilitators
© 2016 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Objectives
• Learn how to design webinars with POW!• Use all the interaction tools in your web
platform to engage participants• Deliver powerful virtual learning that gets on the
job results
© 2016 NetSpeed Learning Solutions. All rights reserved. 3
About Cynthia Clay
• 25+ years of talent development experience
• Author of Great Webinars • Chief Architect of the Virtual
Facilitator Trainer Certification program
© 2016 NetSpeed Learning Solutions. All rights reserved. 4
Purpose
What is your purpose in attending this webinar?
© 2016 NetSpeed Learning Solutions. All rights reserved. 5
Powerful Virtual Learning
© 2016 NetSpeed Learning Solutions. All rights reserved. 6
Powerful Virtual Learning
Plan for Interaction
Optimize Learning Transfer
Win Hearts and Minds
© 2016 NetSpeed Learning Solutions. All rights reserved. 7
Plan for Interaction
Powerful Virtual Learning
© 2016 NetSpeed Learning Solutions. All rights reserved. 8
• Chat• Polling• Annotation• Emoticons• Breakout Rooms• Web Camera
Your Tools
© 2016 NetSpeed Learning Solutions. All rights reserved. 9
Your Tools
Which one of these power tools is your favorite? Why?
© 2016 NetSpeed Learning Solutions. All rights reserved. 10
Interact every two or three minutes.
Tip #1
© 2016 NetSpeed Learning Solutions. All rights reserved. 11
InteractionCan you see yourself interacting every 2 – 3 minutes in your virtual classroom?
Why or why not?
© 2016 NetSpeed Learning Solutions. All rights reserved. 12
Use a variety of interaction tools.
Tip #2
© 2016 NetSpeed Learning Solutions. All rights reserved. 13
Emoticons with Chat
© 2016 NetSpeed Learning Solutions. All rights reserved. 14
Four-Quadrant Chat
© 2016 NetSpeed Learning Solutions. All rights reserved. 15
Poll with Chat
© 2016 NetSpeed Learning Solutions. All rights reserved. 16
Break the linear approach to design.
Tip #3
© 2016 NetSpeed Learning Solutions. All rights reserved. 17
Linear and Boring
Blah Blah Blah Blah Blah Poll Blah Blah Blah Blah
Chat Blah Blah Blah Blah Blah Chat Blah Blah Blah
Blah Blah Poll Blah Blah Blah Blah Blah Blah Chat
© 2016 NetSpeed Learning Solutions. All rights reserved. 18
Brain Rules
“Rule #4: People don’t pay attention to boring things.”
John Medina
© 2016 NetSpeed Learning Solutions. All rights reserved. 19
Multiple Chat Pods
© 2016 NetSpeed Learning Solutions. All rights reserved. 20
Virtual Leader C3 Model
Calibrate Collaborate Celebrate
© 2016 NetSpeed Learning Solutions. All rights reserved. 21
Breakout Rooms
When should you
use breakout rooms?
© 2016 NetSpeed Learning Solutions. All rights reserved. 22
Collaborate on shared problems.
Tip #4
© 2016 NetSpeed Learning Solutions. All rights reserved. 23
Powerful Virtual Learning
Optimize Learning Transfer
© 2016 NetSpeed Learning Solutions. All rights reserved. 24
The Forgetting Curve
People forget 90% of what they learned within one week of a class.
© 2016 NetSpeed Learning Solutions. All rights reserved. 25
Forget It
If you wanted your learners to forget everything they learned within 24 hours of your webinar, what could you do?
© 2016 NetSpeed Learning Solutions. All rights reserved. 26
Don’t become a talking head.
Tip #5
© 2016 NetSpeed Learning Solutions. All rights reserved. 27
Brain Rules
“The more visual the input becomes, the more likely it is to be recognized and recalled.” John Medina
© 2016 NetSpeed Learning Solutions. All rights reserved. 28
This is a visual medium.
29© 2016 NetSpeed Learning Solutions. All rights reserved.
Presentation Zen
Before
30© 2016 NetSpeed Learning Solutions. All rights reserved.
Presentation Zen
Presentation Zen
What’s the difference?
© 2016 NetSpeed Learning Solutions. All rights reserved. 31
Talk less.Experience often.Apply more.
Tip #6
© 2016 NetSpeed Learning Solutions. All rights reserved. 32
Frame key points with stories.
Tip #7
© 2016 NetSpeed Learning Solutions. All rights reserved. 33
Does the response expressempathy?
Well, I guess you’d bettercall a plumber.
Don’t worry. Everything will turn out okay.
You should be grateful. Your family is safe.
I’m sorry this happened. I can see why you are upset.
© 2016 NetSpeed Learning Solutions. All rights reserved. 34
Brain Rules
“The more personal an example, the more richly it becomes encoded and the more readily it is remembered.”
John Medina
© 2016 NetSpeed Learning Solutions. All rights reserved. 35
Powerful Virtual Learning
Win Hearts and Minds
© 2016 NetSpeed Learning Solutions. All rights reserved. 36
Make it friendly and personal.
Tip #8
© 2016 NetSpeed Learning Solutions. All rights reserved. 37
Virtual Classroom
How can you make the web classroom friendly and personal?
© 2016 NetSpeed Learning Solutions. All rights reserved. 38
Chat with Them
• Use people’s names.• Build on their comments
to make your key points.• Praise their contributions.• Be on camera, if possible.
© 2016 NetSpeed Learning Solutions. All rights reserved. 39
Amp up your virtual presence.
Tip #9
© 2016 NetSpeed Learning Solutions. All rights reserved. 40
Virtual Presence
The way people represent themselves in their online environment
The degree to which a facilitator is perceived as a “real” person online
© 2016 NetSpeed Learning Solutions. All rights reserved. 41
Facilitator On Camera
© 2016 NetSpeed Learning Solutions. All rights reserved. 42
Amplifying Virtual Presence
• Reduced ambiguity• Increased connection• Reduced conflict
© 2016 NetSpeed Learning Solutions. All rights reserved. 43
Fun with Web Cameras
© 2016 NetSpeed Learning Solutions. All rights reserved. 44
Build a natural arc in your design.
Tip #10
© 2016 NetSpeed Learning Solutions. All rights reserved. 45
© 2016 NetSpeed Learning Solutions. All rights reserved. 46
Opening
What should happen in the first ten minutes?
© 2016 NetSpeed Learning Solutions. All rights reserved. 47
Opening
WelcomeInspireRelateBuild connectionsCreate context
© 2016 NetSpeed Learning Solutions. All rights reserved. 48
Middle
Which of these elements don’t belong in the middle?
© 2016 NetSpeed Learning Solutions. All rights reserved. 49
Middle
Provide informationAsk engaging questionsFacilitate discoveryCollaborate
© 2016 NetSpeed Learning Solutions. All rights reserved. 50
Climax
Think about the last webinar you attended or led?What happened at the climax?
© 2016 NetSpeed Learning Solutions. All rights reserved. 51
Climax
Dig deeperDemonstrate applicationMove from theory to practiceReinforce new skills
© 2016 NetSpeed Learning Solutions. All rights reserved. 52
Closing
Why should you pay attention to the ending?
© 2016 NetSpeed Learning Solutions. All rights reserved. 53
Closing
ReviewMotivateGain commitment to action
© 2016 NetSpeed Learning Solutions. All rights reserved. 54
Powerful Virtual Learning
© 2016 NetSpeed Learning Solutions. All rights reserved. 55
Plan for Action
What will you do now?
© 2016 NetSpeed Learning Solutions. All rights reserved. 56
Virtual Facilitator Training
• Deep dive, comprehensive course• Focused on virtual design and delivery• Public courses offered six times/year• Customized for private delivery in your web
conference platform
© 2016 NetSpeed Learning Solutions. All rights reserved. 57
Take Our Survey
• Download our ebook• Discount Code: $345 off the
Virtual Facilitator Trainer Certification course (October/November)
• Bring a private VFTC to your organization (ask us how)
© 2016 NetSpeed Learning Solutions. All rights reserved. 58