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CONFIDENTIAL
Innovating & IntegratingPeople, Process, Client
PLD Final Presentation2010
Agugliaro, Lamendola & Phillips
CONFIDENTIAL2
Fundamentals: People, Process, Client
CONFIDENTIAL
Corporate Marketing Communications
Alicia AgugliaroSr. Manager, Corp. Marketing Communications
Corporate Marketing/SP&IDD
CONFIDENTIAL4
Secret Language of Leadership?
CONFIDENTIAL5
Operational & Service Excellence
Integrated Service Solutions
Drive Strategic Outsourcing
Non-clinical Safety Assessment Services
The undisputed leader in providing drug development services and a
trusted partner whose hallmarks are great people, high quality data, and
ability to integrate and streamline drug development.
Analytical Services Central Laboratory ServicesBiomarker Center of Excellence
Clinical Development Services Periapproval and Market Access Services
Strategic Partnering & Integrated Drug Development
The Covance Story…
CONFIDENTIAL6
Thought Leadership Rock Stars
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Thought Leadership = Awareness
+374%
CONFIDENTIAL8
2X+ by 2010: Inform, Engage, Innovate
Rules of
Efficient
R&D
CONFIDENTIAL
Client Interactions
Teresa Phillips Associate II, Client Interactions
REGULATORY AFFAIRS & QUALITY ASSURANCE4.4 YEARS
CONFIDENTIAL10
Ensuring Client Satisfaction
Client Interaction
Group (CIG)
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What are Client Audits?
ProjectProject
For CauseFor Cause RegulatoryInspection
RegulatoryInspection
FileFile
Pre-QualificationPre-Qualification
ClientClient
Types of Audits
CONFIDENTIAL12
Client Audits: Changing Needs
0
5
10
15
20
25
30
35
2008 2009
PreQual
Project
File
For Cause
Reg. Inspec.
CONFIDENTIAL13
2x+ by 2010…• Externally
– Provide Signature Client Service to our Clients & Potential Customers for Client Audits
• Think Service• Deliver Excellence
• Internally– Support Business Units in Preparation for Client Audits
• Key Element: – Training
CONFIDENTIAL
Technical Training
Mike LamendolaSenior Trainer
Learning & Performance Center2.7 Years
CONFIDENTIAL15
This Training is Brought to You by…
The Compelling OfferMaking Covance work for you
Learning & Performance CenterYour TOTAL source for development resources
TT Talent DevelopmentO O Organizational DevelopmentT T Technical SkillsA A AndLL Learning Technologies
CONFIDENTIAL16
What makes the data world go ‘round?
Clinical Data Management
Clinical Research Associates Data Processing
Biostats
Medical Writing
Drug Safety Services/Product Safety Services
Study Designers
Clinical SitesSite Activation Services
ProgrammingRegulatory/Quality Assurance
CONFIDENTIAL17
What do we train?
•We train internal CVD staff on various essential data collection and reporting computer programs
– Electronic Data Capture (EDC)– Paper
CONFIDENTIAL18
Why do we train?
• Quality– Prevents fewer data-related issues and results
in less audit findings -> LESS is BETTER!
• Helps ensure training matrix compliance• Fosters career development
CONFIDENTIAL19
2x+ by 2010…
• The LPC has contributed to the 2010 vision by:– Providing high-quality training– Reducing costs– Increased time to productivity
CONFIDENTIAL20
Wrap-up
Marketing CommunicationMarketing Communication Technical TrainingTechnical Training
Support all buisness units within Covance
Liase with clients to understand their training needs and deliver quality products
Provide job-specific training for many roles across the company
Train PMs DMs, and CRAs on various technical applications
Instructionally design quality training products
Support all buisness units within Covance
Liase with clients to understand their training needs and deliver quality products
Provide job-specific training for many roles across the company
Train PMs DMs, and CRAs on various technical applications
Instructionally design quality training products
Client InteractionsClient Interactions
CONFIDENTIAL21
Thank You