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Albert D. Melfo Director of Annual Giving Kent State University

Phonathon Structure & Key Issues

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Page 1: Phonathon Structure & Key Issues

Albert D. MelfoDirector of Annual GivingKent State University

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Resources Infrastructure

Data Strategy

Key Components

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Budget Personnel

Constituent database

Knowledge base

Resources

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Frontline

• Program Managers, Supervisors

Departmental

•AG Directors, Associate Directors

Divisional

• AVPs, VPs

Intra-Departmental

• Other areas of advancement

Knowledge Base

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Fully-funded

• Central development programming budget

Self-supporting

• Cost recovery structure

Hybrid

• Partially funded, partially self-

supporting

Budget

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Manual

vs

Automated

Paid callers

vs

Volunteers

Year-round

vs

seasonal

Fully funded

vs

Self-supporting

Infrastructure

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Data integrity

IT support

ReportingGift

processing

Data

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Program objectives

Segmentation

Does PC play lead or supporting

role?

Does PC play lead or supporting

role?

Strategy

Page 24: Phonathon Structure & Key Issues

• Albert D. Melfo• [email protected]• 330-672-0458

Contact:

Page 25: Phonathon Structure & Key Issues

• Albert D. Melfo• [email protected]• 330-672-0458

Contact: