PATIENT SCHEDULING APPthe appointment management system for hospitals

Our mission is to reduce patient waiting times for planned operations through the efficient allocation of resources.

Pillar III

management of underutilised resources,standby customers,waiting list

How it works

Pillar I

planned operations,scheduled appointments

Pillar II

planned operations,unscheduled appointments

The pre-assessment nurse sets up the system to reflect the clinic’s availability and staff data.

All clinical staff on duty also have a tablet with a list of their appointments. The system connects to the hospital Wi-Fi and manages the efficient distribution of appointments: green light/red light system.

There is a wayfinding add-on where hospitals can add location-based services to better improve efficiencies by allocating appointments based on proximity and a ‘find my doctors / locate my next appointment’ function.

Prerequisite for the app to work...

PILLAR I: PLANNED OPERATIONS, scheduled appointments

Step 1

Welcome Desk

Patient walks in, goes to the welcome desk/pre-assessment nurse.

Nurse knows they have x appointments at certain times.

At the RM, typically max of 3 tests a day (pre-assessment, ECG, surgeon)

Nurse inputs the 3 times for the appointments and gives patient table to fill in questionnaire.

Step 2

Receive Tablet

The tablet loads up with the waiting ID and information regarding the doctors that the individual needs to see regarding their tests before surgery.

Step 3

Navigate

The tablet/app is a companion throughout the journey, prompting them about waiting times, when they need to go and where, how much time remaining, watch video tutorials.

The order of patient is decided on: availability and proximity of doctors & severity of case

Step 4

Return tablet

The patient returns the tablet to the welcome desk on his way out. Nurse takes care of cleaning and put in charging dock.

PILLAR II: PLANNED OPERATIONS, unscheduled appointments

Step 1

Welcome Desk

Patient walks in, goes to the welcome desk.

The nurse knows they are coming and that they need tests done but there are no fixed time slots for when these tests will be done.

Nurse inputs the doctors he needs to see (no times) and gives the patient the tablet to fill in the questionnaire.

Waiting game begins.

Step 2

Receive Tablet

The tablet loads up with the waiting ID and information regarding the doctors that the individual needs to see regarding their tests before surgery.

Step 3

Navigate

The tablet/app is a companion throughout the journey, prompting them about waiting times, when they need to go and where, how much time remaining, watch video tutorials.

The order of patient is decided on: 1) availability and proximity of doctors; 2) severity of the individual’s situation.

Step 4

Return tablet

The patient returns the tablet to the welcome desk on his way out. Nurse takes care of cleaning and put in charging dock.

Pillars I and II are successful and resources are allocated more efficiently, waiting times are reduced...

Time has been freed up to see more patients and push forward some of the waiting list of operations...

How do we manage this most effectively?

Free time on our hands!

PILLAR III: management of underutilised resourceswaiting list, standby customers - external facing app

Step 1

Initial appointment

Patient sees their clinic doctor (surgeon or oncologist), is told that their test/operation is on a waiting list of 3 months - asked to download app on their phone, doctors inputs the x tests that they need done.

Criteria of proximity.

Step 2

Notification

On a given day, at the Rm, the system recognises that the x tests are available and notifies all phones within a 1m radius to come to the hospital.

Priority is given to patients on the ward. The nurse on the ward has a table in the room.

Step 3

Confirmation

Patient confirms via telephone they are available and make their way to the hospital.

Appointment is confirmed for X time. The nurse inputs the time like she normally would for pillar I.

Step 4

Welcome Desk

Repeat Pillar I.

Revenue model

We install the hospital patient wifi totally for free, we give them the HP Windows tablets totally for free, we replace them with new in 24hours and upgrade the whole set every 12 months plus they get the software totally for free. We then work out what the cost of that lot is over 3 years and add a margin. We then look at how many visits that hospital gets each year, and of those visits how many journeys per visit (i.e. a visit is one person coming to the hospital for clinical appointments on one day, a journey is going from A to B where B is a member of clinical staff). We then lock them into a 5 year contract and work back from the total contract cost and set a price per journey.

Revenue model

Hospital

Royal Marsden Example

● The Royal Marsden will accommodate 60,000 visits per year with an average of 6 journeys per visit. (total annual journey 360,000)

● They would need 150 + 50 spare (at £100 per tablet) that's £20,000 per year ● They have good wifi, so we just need to add more spots to provide location services,

we costed this at £60,000 (one off)● TOTAL COSTS £80,000 / cost per journey 22p (so we would charge maybe, say

30p) Each hospital would pay a different price.