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Participating Leadership, Delegation & Empowerment Chapter 5

Participating leadership, delegation, empowerment

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understand how leaders make decisions, share power to subodinates and empower members of organization in three aspects: Participative Leadership, Delegation, and Empowerment.

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Page 1: Participating leadership, delegation, empowerment

Participating Leadership,

Delegation & Empowerment

Chapter 5

Page 2: Participating leadership, delegation, empowerment

What’s for today?

Participative Leadership

Delegation

Empowerment

1

2

3

Page 3: Participating leadership, delegation, empowerment

Participating Leadership

Participating Leadership including consultation, joint

decision making, power sharing, decentralization,

empowerment, and democratic managament.

Page 4: Participating leadership, delegation, empowerment

04 types of Participation

1 2 3 4

Page 5: Participating leadership, delegation, empowerment

Consequences of Participative

Leadership

Page 6: Participating leadership, delegation, empowerment

Diagnosing Decision Situations

Encourage Participation

1

2

Guidelines for Participating Leadership

Page 7: Participating leadership, delegation, empowerment

Delegation

Delegation is used to describe a variety of different

forms of and degrees of power sharing with individual

subordinates.

Page 8: Participating leadership, delegation, empowerment

Improvement in decision quality

Greater subordinate commitment

Making subordinates’ jobs more interesting,

challenging, and meaningful

Improved time management

Important form of management development

Advantages of Delegation

Page 9: Participating leadership, delegation, empowerment
Page 10: Participating leadership, delegation, empowerment

Aspects of the leader’s

personality

Fear of subordinate making

a mistake

High need for personal

achievement

Characteristics of the

subordinate

Nature of the work

Reasons for Lack of Delegation

Page 11: Participating leadership, delegation, empowerment

How to Delegate

How to Manage Delegation

1

2

Guidelines for Delegation

What to Delegate

3

Page 12: Participating leadership, delegation, empowerment

Empowerment

Psychological Empowerment describes how the intrinsic

motivation and self-efficacy of people are influenced by

leadership behavior, job characteristics, organization

structure, and their own needs and values.

Page 13: Participating leadership, delegation, empowerment

o Stronger task commitment

o Greater initiative in carrying out role responsibilities

o Greater persistence in the face of obstacles and

temporary setbacks

o More innovation and learning

o Higher job satisfaction

o Stronger organizational commitment

Benefit of Empowerment

Page 14: Participating leadership, delegation, empowerment

o Higher costs for selection and training

o Higher labor costs for skilled employees

o Inconsistent service quality

o Expensive giveaways and bad decisions

by some employees

o Customer feeling's of inequity about

unequal treatment

Costs and Risks of Empowerment

o Opposition by middle managers who feel threatened

o Conflicts from raising employee expectations beyond what top

management is willing to concede

Page 15: Participating leadership, delegation, empowerment

Guidelines for Empowerment

Page 16: Participating leadership, delegation, empowerment

Case Study

Page 17: Participating leadership, delegation, empowerment

Echo Electronics (P.515) A quick look:

• Echo Electronics: a small company making & distributing

communications equipment

• Paul Sanchez: production manager

• Paul’s subordinates: 04 supervisors of 04 production departments

Page 18: Participating leadership, delegation, empowerment

Issues:

06 months ago: install new computerized

workstations

increase productivity in the plant

Engineer manager suggested, Paul asked

CEO for approval

03 months later:

productivity decrease, not increase

Customers complained about defective products

Paul checked:

Technicians: the new workstation operated properly

Other company using the same workstation: they having great success

Page 19: Participating leadership, delegation, empowerment

When Paul discussed with 04 subordinates:

They shared his concerns but didn’t agree

among themselves about the causes.

Reasons including:

poor design of workstation

Inadequate training of production workers

Lack of financial incentives for increasing productivity

Ssupervisors’ perspective: production workers have strong feeling

about the workstations

Results:

Morale declined. 02 employees quit job (they upset)

CEO concerned about the issue, indicated Paul have to solve the problem

(decline in productivity & product quality)

Page 20: Participating leadership, delegation, empowerment

Questions:

1. What actions could Paul have taken to prevent the

problem?

2. What steps should Paul take now to deal with the

problem?

Page 21: Participating leadership, delegation, empowerment

Solution for Question 1:

• Before installing the new computerized workstations, Paul

should have exchanged information with 4 supervisors of the

4 production departments.

=> Paul should apply the Joint decision instead of Autocratic

Decision in the Participative Leadership

Page 22: Participating leadership, delegation, empowerment

Solution for Question 2: • Step 1: Between the Engineering manager and Supervisors of each production

department should have detail delegation each supervisor know their role in

the operation and the relationship between them with the new workstation

installed.

• Step 2: Paul should empower for Engineering manager to design with 4

supervisors about installed new workstations and make the system can operate

more effectively design again the workstation layout.

• Step 3: Paul should apply the Joint decision in the Participative leadership =>

can give and receive information from the engineering manager and

supervisors. Therefore, he can change or adjust the decision at right time.

Besides, each supervisor knows clearly their position also their mission in the

system.

Page 23: Participating leadership, delegation, empowerment

The end!

Present by Group 1 – MBA5

International University

Vietnam National University - HCMC

• Lê Thị Hải Yến

• Đống Quang Vinh

• Trần Tố Trinh

• Nguyễn Đoan Nhã

• Nguyễn Ngọc Hùng

• Dư Ngọc Huyền Trang