Upload
outsourceexcellence11
View
11
Download
0
Embed Size (px)
Citation preview
BPO: Business Process Outsourcing
History of BPO
• World War II
– Increased international trade
• 1960s – 1980s
– Importing turns to outsourcing
• 1990s – Present
– Services now outsourced
– BPO begins
HP Goes The Distance For P&G
• Corporate Culture & Brand
• Finance and Accounting
• Bangalore & Mumbai, India
• Global Customers w/ Local
Support
• Core Competencies cut
Defects
THANKS