Out-of-Office Virtual Receptionist ServicesA Look at the Benefits

Personalized Communications Answering & Call Center Services

What Is a Virtual Receptionist?

• An out-of-office virtual receptionist is a live answering service that answers your calls when your lines are busy or your staff is unavailable.

• The virtual receptionist only answers your calls when your staff is unavailable, not during slow periods. This flexibility saves you money.

• Never miss calls during busy times, after hours, on holidays or when you’re low on staff.

Customer Experience Is Key

In today’s competitive world, customer experience is more important than ever. Customers expect a live person on the other end of the line who can professionally handle their question or request, day or night.

Consider these statistics from a study conducted by Harris Interactive:

• 86% of consumers quit doing business with a company because of a bad customer experience

• 89% of consumers began doing business with a competitor following a poor customer experience

• 50% percent of consumers give a company only one week to respond to a question before they stop doing business with them

Why Missing Calls Matters

• Missing calls equals missed revenue. Customers who reach voicemail or get a busy signal may not leave a message or call back.

• Not getting a live person during business hours can be especially frustrating for customers and creates a negative impression of your business.

• The Harris Interactive study found that 58% of consumers surveyed noted that their expectations were not met because a company was unavailable by phone. You simply can’t afford to lose clients to missed calls.

Setting Up An Answering Service

• Setting up a virtual out-of-office assistant is quick and efficient– Personalized Communications provides you with a phone number to forward your phone lines.

• Once forwarded, overflow calls are directed to our agents who take messages based on the script or instructions you provide.

• Your customers will never get a busy signal or have to leave a voicemail again. A helpful, professionally-trained, agent will answer the call every time.

Improve Your Bottom Line

• A virtual answering service ensures you never miss a call from a prospective or existing customer at a fraction of the cost of hiring additional staff.

• Consider the expenses associated with adding one or more phone agents to your staff: recruitment and hiring, management, equipment costs, office space, telephony equipment, office products, employee benefits—the list goes on.

• By outsourcing a virtual answering service you’ll eliminate many of these costs, improving your bottom line.

Get Expert Help for All Your Needs

Grow your business with the services Personalized Communications provides, including:

• 24/7 Live Service• Live Message Delivery• Email, Text and Fax Delivery• Express Call Forwarding• Voicemail Services• Online Account Access

These are just some of the services we offer to businesses in industries ranging from healthcare to advertising to government to retail, and many others.

About Personalized CommunicationsPersonalized Communications has been providing expert inbound call center and answering services for over 30 years.

We serve businesses and organizations of all sizes and pride ourselves on our highly trained, professional staff of phone representatives and state-of-the-art telecommunications equipment.

Personalized Communications tailors services to meet the specific needs of each client, and we have helped countless clients improve their bottom lines.

Learn more about our services at www.callcenteragency.com.