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Effective volunteer program development is essential to organizational capacity building. The foundation for buidling a volunteer program starts with an understanding of volunteer satisfication. Every aspect of a program can be built from that foundation. This workshop focused on the creation of job descriptions as the hands-on take away.
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Our Greatest Resource:
Effective Volunteer Program Development
Presented by: Roseanna Galindo-Kuhn
(2009) Workshop offered at the Nonprofit Leadership Institute of the North Valley Community Foundation, Chico, CA
Welcome
“The work of volunteers impacts on all our lives, even if we are not aware of it.”
Anthony Worall-Thompson
Goals
Understand the nature of volunteer satisfaction
Identify how volunteer satisfaction impacts program development
Leave with an action plan related to a current need you have
Laying the Foundation
“I see something that has to be done and I organize it.”
Elinor Guggenheimer
A Unique Context for Work
Unpaid vs. Paid Work Environments
The VSI – Volunteer Satisfaction Index Galindo-Kuhn, R. & Guzley, R. (2001). The Volunteer
Satisfaction Index: Construct Definition, Measurement Development, and Validation. Journal of Social Service Research, 28 (4), 45-68.
“Never try to teach a pig to sing; it wastes your time and it annoys the pig”
Dimensions of Volunteer Satisfaction
Participation Efficacy Meaningful outcomes Client Mission Connecting the dots
Dimensions of Volunteer Satisfaction
Service Assignment Job fit
Round holes & square pegs
Scheduling logisitcs Expectations Motivations
Dimensions of Volunteer Satisfaction
Organizational Support Training Resources
Preparation Ongoing
Evaluation Screening
Dimensions of Volunteer Satisfaction
Organizational Integration Stakeholders Orientation Sense of belonging Staff-volunteer relationships Volunteer-volunteer relationships
Dimensions of Volunteer Satisfaction
Communication Quality Quantity vs Quality Interviews to Thank You’s Methods
Information Dissemination Relationship Building
Framing Up the Walls
“It is not fatness! It is development” Brigitte Bardo French motion picture actress and model,
b. 1934
Recruitment
Service Delivery Know why or who you are recruiting.
Building a Job Description
“Don’t dance before the music begins”
Recognition
Out of the Gates Have a plan
In the Trenches
At the Big Event
Retention
Curiosity killed the cat, but satisfaction brought it back.”
Eugene O’Neill
Organizational Capacity Building Attrition or addition
And sometimes deletion
Next Steps
“Even if you are on the right track, you’ll get run over if you just sit there”
Will Rogers
Thank You!
Roseanna Galindo-Kuhn has over 16 years experience with volunteer management.
RGK Consulting is available for your volunteer research, training, and program development needs.
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