Our Greatest Resource:

Effective Volunteer Program Development

Presented by: Roseanna Galindo-Kuhn

(2009) Workshop offered at the Nonprofit Leadership Institute of the North Valley Community Foundation, Chico, CA

Welcome

“The work of volunteers impacts on all our lives, even if we are not aware of it.”

Anthony Worall-Thompson

Goals

Understand the nature of volunteer satisfaction

Identify how volunteer satisfaction impacts program development

Leave with an action plan related to a current need you have

Laying the Foundation

“I see something that has to be done and I organize it.”

Elinor Guggenheimer

A Unique Context for Work

Unpaid vs. Paid Work Environments

The VSI – Volunteer Satisfaction Index Galindo-Kuhn, R. & Guzley, R. (2001). The Volunteer

Satisfaction Index: Construct Definition, Measurement Development, and Validation. Journal of Social Service Research, 28 (4), 45-68.

“Never try to teach a pig to sing; it wastes your time and it annoys the pig”

Dimensions of Volunteer Satisfaction

Participation Efficacy Meaningful outcomes Client Mission Connecting the dots

Dimensions of Volunteer Satisfaction

Service Assignment Job fit

Round holes & square pegs

Scheduling logisitcs Expectations Motivations

Dimensions of Volunteer Satisfaction

Organizational Support Training Resources

Preparation Ongoing

Evaluation Screening

Dimensions of Volunteer Satisfaction

Organizational Integration Stakeholders Orientation Sense of belonging Staff-volunteer relationships Volunteer-volunteer relationships

Dimensions of Volunteer Satisfaction

Communication Quality Quantity vs Quality Interviews to Thank You’s Methods

Information Dissemination Relationship Building

Framing Up the Walls

“It is not fatness! It is development” Brigitte Bardo French motion picture actress and model,

b. 1934

Recruitment

Service Delivery Know why or who you are recruiting.

Building a Job Description

“Don’t dance before the music begins”

Recognition

Out of the Gates Have a plan

In the Trenches

At the Big Event

Retention

Curiosity killed the cat, but satisfaction brought it back.”

Eugene O’Neill

Organizational Capacity Building Attrition or addition

And sometimes deletion

Next Steps

“Even if you are on the right track, you’ll get run over if you just sit there”

Will Rogers

Thank You!

Roseanna Galindo-Kuhn has over 16 years experience with volunteer management.

RGK Consulting is available for your volunteer research, training, and program development needs.

rgkconsulting@att.net