Otis case study question

How are the systems that comprise the e*Logistics program baked in an

institutionalised practice?

Part Time Group 2 - MBA Solvay Programme - 2011/2013

samedi 23 février 13

Business focus• Project team composed of:

– Business experts in the different areas of the supply chain

• Sales

• Field

• Order Management

– IT experts

• Sharing of best practices


In house dev’t• Better quality control

• Customized

• Adaptation to process

• IT follow the product flow and not otherwise

Product/service flow

Data flow


From push to pull

• Use of reminders

• Important steps of the value chain are built in e*Logistics

• Forces users to use it and makes it independent from users


Interfacing• Use of middleware broker to make e*Logistics

ERP agnostic

• Allows easy and staged deployment

• Reduces change resistance phenomenon

Various ERPs and systems

Middelware Broker

e*Logistics


Global effect

Virtually everyone would come in contact with the e*Logis7cs program


Sales

• Order booking• Ability to update (re-engineer) orders• Auto communication to supervisors

Project Proposal

• Review by both sales and field supervisors

• Integrated customer data from CRM

• Automated process centralizes information

e*Logistics

Field Installation

• Consistent process flow• Field supervisors ‘pull’ the components on demand

• Sell more options• Improve communication

Order Fulfillment

• CLCs connected to sub suppliers

• All orders visible across supply chain

• Communication across all stakeholders

Service

• Centralized documents• Customer data in CRM• Better coordination of after-sales service

Finance & Management

• Visibility across entire business

• Ability to view progress and actual costs

• Faster billing


ConclusionSIP

Individual processes e*Logistics
