Optimum Solutions Consultants

JetBlue Airways Implementation Project

Project Objective:

This project is to successfully, implement an ERP system (mySAP) powered by the SAP NetWeaver™ platform for this particular client (JetBlue Airway). The commissioned date to start was on April 04, 2011, and completed by February 19, 2014. The implementation of this ERP system will help the client achieve the business agility it needs and eliminate obstacles of technology integration as the company grows. It will also help with the improvement of Customer Relationships and a more efficient relationship with their vendors.

Yet more importantly, business operations will show a decrease in time and expense, while at the same time allow better decision-making process with fewer errors.

JetBlue Airways Corporation

JetBlue is one of the nation's leading low-cost airlines and is based out of New York's JFK Airport.

JetBlue flies up to 600 flights a day to 63 cities including all three NYC airports. In five years, the company has become the biggest airline serving JFK and specializes in non-stop trips from New York to the West Coast and Florida.

They established the idea of bringing humanity back to air travel and strive to make every part of the passengers

experience as simple and as pleasant as possible.

JetBlue’s Situation On February 14, 2007, a JetBlue flight from John F. Kennedy

International Airport to Cancun, Mexico was delayed on the ramp in a snowstorm, keeping passengers on the plane for nearly nine hours. Throughout that day, at least nine other JetBlue aircraft were also stranded on the tarmac, keeping the passengers all on board. Four days later, JetBlue was still not operating normally, canceling nearly all flights using Embraer 190 aircraft.

Most of the problems were related to staffing issues. JetBlue, which books 80% of its tickets online, did not have enough reservations agents on its toll-free line to handle all of the rescheduling.

At Kennedy Airport, there was not enough trained staff to work on rebooking.

And the unit in charge of locating pilots and flight attendants and assigning them to their next flight was overwhelmed.

ERP Project Phases

Initiation Project planning Analysis and Process design Realization Transition Operations from “go live” to support

Phase 1 Project Preparation (Initiation):

Team prepares for a kick-off meeting, and

undertakes planning and preparation of Study

Development, Testing, Approval, and

Implementation.

Phase 2Systems Requirement and Specification

and Business Blue Print (Project Planning)

workshop is conducted with key stakeholders to define project objective, scope time schedule etc.

Communication planAudience Content Event Responsible Medium

Client/

Customers

Project overview (basic understanding, high level timeline)to include successes/issues.

Regularly-scheduled team meetings (1/mo);And as needed

Project manager• Face-to-face; • Phone; • Email.

Vendors/

suppliers

An update on delivery of equipment & service progress.

Daily/weekly Product manager

• Phone • Face-to-face

Project

Steering Team

Policy-related issues; Project progress.

Regularly-scheduled team meetings and as needed.

Project leader & task leader

• Face-to-face; • Email.

Internal

Stakeholders

Project overview & progress.Project deliverables

weekly Project leader • Face-to-face;• Email.

Risk & Quality IssuesQuality Objectives Quality Planning Quality Control Quality AssuranceIdentify the work (tasks, dependencies, and deliverables), effort (hours), schedules (start and end dates) and resources (people, equipment, and funding) required to meet the specified objective.

According to specifications and standards

Deliverable Reviews and Acceptance Process

Ensuring the project methodologies, standards and controls are appropriate and reasonable for the project environment.

Establish a baseline against which to measure progress.

On time/within Budget Project Quality Review. Saphire IV & V (Independent Verification and Validation) Plan

Software development SDLC SDLC SDLC

Project Objectives• Implementation of enterprise software• Ensure the software meets the needs for each level of user.• Centralize ERP system.• Eliminate current (outdated) software.• Train the 8000 employees for their level of software.• Determine the best possible solution for sustaining pending

the completion of the project.

Tools & Technology

• SAP ECC 5.0® Human Capital Management;

• SAP NetWeaver Portal; • Performance Management (Objective

Setting and Appraisals); • Enterprise Compensation Management; • E-Recruiting 6.00;• Worklogix Accelerated Suite for

Performance Management and Enterprise Compensation.

Budget/Cost Structure• Software licenses for 8000 users

$20,000• Maintenance for the software • Hardware (server)

---------• Maintenance on the hardware

---------• Hardware (workstations) annual cost: $

15,000 • Infrastructure annual cost: $

25,000• Changes to software • Interfaces to several systems • Data conversion (from old to new system) •

Phase 3

Systems Development and Testing :• Creation of Database, Input and Interface Forms and Queries. • Programs are written as per business process requirement as

defined in the Business Plan. • Each module is tested and views of the client are noted.

Phase 4Project Realization

• Implementation of the entire business process requirement as per the Business Blue Print.

• Holding of integration test and designing of end user documentation.

Phase 5Final Preparation (Transition):

• Covers user and administrator training, system

management, activities to finalized go-live readiness.

Phase 6

“Go-live” and support • Moving the project from project orientation and

pre-production environment to live production operation.

• Key elements include setting up production support, monitoring systems transaction and optimization of overall systems performances as well as the completion of all documentations.

 

Lessons learned?“Every wrong decision is in fact a

correct decision but taken at a wrong time so my friends don't regret... don't stop... keep walking ahead.”

Thank You for your time…..