Operations manual [lindile ntshanyana mpc (ltd)

3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.za

Lindile Ntshanyana MPC (Ltd)Lindile Ntshanyana MPC (Ltd)www.lindilentshanyana.co.zawww.lindilentshanyana.co.za

OPERATIONS OPERATIONS MANUALMANUAL


1. Programs /Projects2. Key Result Areas3. Policies/Procedures4. Budget


Programs are the aggregate activities undertaken by the Co-operative in a regular and continuous manner in pursuance to its mandate, mission, and vision as defined and established in the constitution.


Projects are activities that represent a component of a program that are usually undertaken for a specific purpose and within a specific period of time, usually a minimum of one year. However, a project may progress in becoming a regular program when assessed to have continuing direct impact on the development of the intended beneficiaries


Example: Lindile Ntshanyana MPC (Ltd)

ProgramProgram ProjectsProjectsPublic/Private ServicesPublic/Private Services a.a. Public Parks/ BeachesPublic Parks/ Beaches

b.b. Play Grounds Play Grounds Maintenance/garbage Maintenance/garbage CollectionCollection

c.c. Facilities & Equipment Facilities & Equipment MaintenanceMaintenance

d.d. Lindile Ntshanyana MPC (Ltd)Lindile Ntshanyana MPC (Ltd)



ProgramProgram ProjectsProjects2. Production & Marketing 2. Production & Marketing AssistanceAssistance

a.a. Bee Keeping/ Honey Bee Keeping/ Honey Productivity.Productivity.

3. Community3. Community a.a. Micro Enterprise Micro Enterprise DevelopmentDevelopment

b.b. ScholarshipScholarshipc.c. ExhibitionExhibition



ProgramsPrograms ProjectsProjectsCredit & CollectionCredit & Collection a.a. Productive & Provident LoansProductive & Provident Loans

Savings Mobilization & Capital Savings Mobilization & Capital Build UpBuild Up

a.a. Annual Subscription of R500Annual Subscription of R500--00 (Five Hundred Rand) and 00 (Five Hundred Rand) and an Entrance fee of R250an Entrance fee of R250--00 00 (Two Hundred and Fifty Rand)(Two Hundred and Fifty Rand)



ProgramProgram ProjectsProjectsCommunity ProjectsCommunity Projects a.a. Educational Assistance Educational Assistance

(Scholars)(Scholars)b.b. Extension ServicesExtension Servicesc.c. Community ProjectsCommunity Projects

BenefitsBenefits a.a. Mortuary/ Burial Assistance Mortuary/ Burial Assistance Schemes Program.Schemes Program.

3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.za www.lindilentshanyana.co.za

Inputs(Goal

Oriented)

Outputs(External

ToOrgnzn.)

Planning

Organizing

Staffing

Leading

Controlling

Man, MachineMaterial,Method,

Measurement

Stake holder Feedback (reenergizing the system)

EXTERNAL ENVIRONMENT(Opportunities, Constraints)

StakeholdersShareholders;Society; Customers;Employees; Suppliers

Product/Services,Profits, Customer & Societal satisfaction,

Other Long-term Goals


Lindile Ntshanyana MPC (Ltd)Lindile Ntshanyana MPC (Ltd)

Transformationprocess

input output

Feedback (Reenergizing the system)

ENVIRONMENT

System Boundary


Lindile Ntshanyana MPC (Ltd)Lindile Ntshanyana MPC (Ltd)Environmental

assessment

Mission & Values timeless

Vision 5 years

Strategic Goals 1-3 years

Objectives1 yearsManagement’s

Work “How”

Board and Management’s Work “what”

Board Role inStrategic Planning

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STRATEGIC MANAGEMENT MODEL

ENVIRONMENTALANALYSIS

EXTERNAL

•OPPORTUNITIES

•THREATS

INTERNAL

•STRENGTHS

•WEAKNESSES

MISSION

OBJECTIVES

STRATEGIES

PROGRAMS

PROJECTS

PROCEDURES

BUDGETS

STRATEGY FORMULATION

STRATEGY IMPLEMENTATION

EVALUATIONAND

CONTROL

F E E D B A C K PERFORMANCE

VISION


Board Strategic Planning Policy

The best way to formalize the decisions made as a result of the assessment of the board’s strategic planning capabilities is to develop a written board strategic planning policy.


Key Result Areas are the areas of performance outlining the tasks that the employee has to perform and define the work that is expected out of him

Determination of key result areas.


1. Formulate strategic Plan

2. Policy direction3. Performance Review4. Compliance

1. Products & Services

2. Employment,

4. Membership, Expansion

5. Benefits

BoardManagement


The Board of Directors shall have the following functions and responsibilities:

• Provide general policy direction;• Formulate the strategic development plan;• Determine and prescribe the organizational

and operational structure;• Review the Annual Plan and Budget and

recommend for the approval of the members;

Functions and Responsibilities


• Establish policies and procedures for the effective operation and ensure proper implementation of such;

• Evaluate the capability and qualification and recommend to the members the engagement of the services of the External Auditor;

• Ensure that all the members of the Lindile Ntshanyana MPC (Ltd) understands the constitution;



• Declare the members entitled to vote;

• Decide election related cases involving the Election Committee and its members;

• Act on the recommendation of the Ethics Committee on cases involving violations of Code of Governance and Ethical Standards; and

• Perform such other functions as may be prescribed in the By-laws or authorized by theConstitution of the Lindile Ntshanyana MPC.



ProtectFinancialhealth

Ensureclinical;qualityservice

EnsureCompetent

Management

Advocatefor community and

organization

PerpetuateEffective

Governance

SetStrategicDirection

Duty of Care

Duty of Obedience Duty of

Loyalty

Core Governance Responsibilities Fiduciary duties

Board Responsibilities and Duties


Board meeting1. 60% discussion on the issues on the strategic goals

30% listening to manager’s report (short term tactics) 2. Techniques for “staying strategic” in board meetings

include:- Distribute reports one week prior to the meeting- Spend 30 minutes of each meeting in education on strategic issues.

- Make sure meetings are goal-driven and facilitated - Developing a master calendar indicating topics to be

addressed at each board meeting- educational sessions


are the means by which the goods or services are delivered, produced, or provided to the external clients


• Building a capable organization• Allocating resources for strategy-critical

activities• Motivating people to pursue the target

objectives• Tying rewards to achievement of results• Creating a strategy-supportive cooperative


•Installing needed information, communication, and operating systems

•Instituting best practices and programs for continuous improvement

• Exerting the leadership necessary to drive the process forward and keep improving


Sources/References: Sources/References: Lindile Ntshanyana MPC (Ltd) Lindile Ntshanyana MPC (Ltd)

Jerry C. NamkenStrategic Planning Handbook for CooperativesGalen W. RappUSDAIRBS, 1994

[email protected] at www.slideshare.net

Accord Limited 1990-2007

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Tubao credit Cooperative MPC Operations Manual

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Lindile Ntshanyana MPC (Ltd)Lindile Ntshanyana MPC (Ltd)

Community Partnership For a Better Tomorrow!Community Partnership For a Better Tomorrow!

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Operations manual [lindile ntshanyana mpc (ltd)