Embed Size (px)
DESCRIPTION
A look at the future of social business systems and the accelerating role that mobile will play in their deployment
Citation preview
Mobility: The Key Accelerator for Systems of Engagement
• John Mancini • President, AIIM
twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com
Who is AIIM and why should you care?
2
AIIM.org/research
3
AIIMcommunities.org
• The briefing will explain the AIIM roadmaps in more detail, but also lead a discussions about what this means for your organization, necessary changes, and next steps.
• Send an email to Atle Skjekkeland, Vice President of AIIM at [email protected] to check available dates.
• Agenda • Enterprise Computing 2010-2020 • Improving your competitive advantage • System of Records meet System of Engagements • Implications for Enterprise IT • Stairway to heaven for customer conversions • Stairway to heaven for operational productivity • Stairways of investments • Next step
Contact AIIM to schedule a 1 day System of Engagement briefing
6
Understanding markets in transition
Photo source = http://www.flickr.com/photos/ellenm1/3861396678/
7
Understanding Markets in Transition 8
AIIM Task Force
For more information -- http://www.aiim.org/futurehistory
9
Image source = http://www.directimpactnow.com/
10
1 -- A short history of ECM
Photo source = http://www.flickr.com/photos/sergemelki/349312861/
11
2 -- Consumer revolution & enterprise IT
http://www.flickr.com/photos/hisgett/3206494453/
12
3 -- A “future” history of ECM
Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/
13
A short history of ECM
Photo source = http://www.flickr.com/photos/sergemelki/349312861/
A Short History of ECM – The Early Days
14
Solutions expensive and complicated.
Adoption driven by the business.
Use case, not ROI critical.
Ease of use doesn’t matter.
Adoption departmental in large organizations.
ECM in the Past Decade
15
Web technologies.
Explosion of risk concerns.
Entry of SharePoint.
User frustration with cost and complexity.
Rise of Saas and Open Source options.
Command and control
16
Systems of Record
Transaction-oriented
Document-centric
User learns system
Security is key issue
Source = AIIM and TCG Advisors
17
Consumer revolution & enterprise IT
http://www.flickr.com/photos/hisgett/3206494453/
You Say You Want a Revolution
18
Consumer Technologies and the Enterprise
Enterprise IT On Hold
Consumer IT On Fire
Source = AIIM and TCG Advisors
The Big Disconnect
How disruptive will Consumer IT be to Enterprise IT?
How can it be that I am so powerful as a consumer and so
lame as an employee?
Source = AIIM and TCG Advisors
20
A “future” history of ECM
Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/
Command and control
Systems of Engagement Emerge
21
Systems of Record Systems of Engagement
Transaction-oriented
Document-centric
User learns system
Security is key issue
Interaction-oriented
User-centric
System learns user
Privacy is key issue
Collaborative
Source = AIIM and TCG Advisors
Issues raised by emergence of SOE
22
1 “Nobody has figured this out” 2 “Whether the CIO wants it or not, it is coming in.” 3 “Expectations are that there should be no training.” 4 “Going forward, there will be a need for the consumer-
based technologies, workforce coming in will have different expectations.”
5 “The whole industry is changing and changing very fast.” 6 “Technology is not available to make sense of all this
information. There is no technology that is able to make the information relevant.”
Source = AIIM and TCG Advisors
Mobile is where these trends converge
23
What the heck will “control” mean in this new world?
Content consumption device
“Mobile file cabinet” device
Scanning and capture device
Social networking device
Process redefinition device
Location-aware device
What the heck will “control” mean in this new world?
35
[Social content on external sites] will be archived and retained for the required period of time in accordance with the DIR Records Retention Schedule.
Non-administrative incoming/outgoing and internal correspondence, in any media, pertaining to or arising from the routine operations of the policies, programs, services, or projects of an agency. Retention = 1 year
Dear Sir/Madam: I am looking into starting a goat dairy farm. What licenses do I need and where can I find the guidelines for inspection of milking parlor and regulations?
Do we need to keep this?
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/ Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/ Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
How long do we need to keep this?
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
How and when do I move it from the external site to an internal archive?
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
Whose job is it to do this?
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
Will this ever really get done?
Do we care?
Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/
Mobility: The Key Accelerator for Systems of Engagement
• John Mancini • President, AIIM
twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com
