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Abstract

Today, organizations compete on capabilities. However capabilities are not the atomic unit of

work in any organization. They tend to be abstract and require resources and processes. Thus

developing resources and suitable processes is inexorable for any organization. Indeed, as the

proponents of resource-based view claim, process itself is a key resource for any organization.

With this logic in place, it is not too difficult to comprehend the rationale for organizations’ all

pervasive efforts to initially re-engineer and now manage business processes leading sometimes

to creation of new processes. In the proposed project, we amalgamate this view with the

emergent open innovation approach which states that most critical resources for an organization

can also be accessed from outside its boundaries only if an organization is willing to make its

boundaries porous enough. Thus, the central tenet of this project is to examine how an

organization can become more agile and develop new competencies by opening its processes to

outside world of stakeholders and even sometimes to general public. The project will also

examine the challenges an organization would face in undertaking such endeavor. The study is

expected to come up with a generic framework depicting key components of any Open Business

Process Innovation exercise.

FIIB White Paper 2011

Open Business Process Innovation | Prof. Swanand Deodhar