OMG Mobile Learning is Here! The Essential Guide for Successful Mobile Learning in Your Organization

Speaker: Bill Docherty, Senior Director of Product Management, SumTotal Systems

Moderator: Kellye Whitney

Managing Editor Chief Learning Officer magazine

OMG Mobile Learning is Here! The Essential Guide for Successful Mobile Learning in Your Organization

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Kellye Whitney Managing Editor Chief Learning Officer magazine


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Bill Docherty, Senior Director of Product Management, SumTotal Systems


Presented By: Bill Docherty Senior Director, Product Management

OMG Mobile Learning is Here!

The Essential Guide to Making Mobile Learning Successful in Your Organization

Page 8 - PROPRIETARY AND CONFIDENTIAL

Session Agenda

■  Mobile Landscape

■  Solution Considerations

■  Content Challenges

■  About SumTotal

■  Q&A


What is Mobile Learning?

Mobile Learning (commonly referred to as M-Learning) can be defined as: Any sort of learning that happens when the learner is not at a fixed, predetermined location such as a workstation, or learning that happens when the learner takes advantage of the learning opportunities offered by mobile technologies. In other words mobile learning enables learning to occur regardless of location.


Growth in the Mobile Market

Strongest Growth in

Smartphone & Featurephone

markets


Everyone Going Mobile

■ Global mobile data traffic grew 2.6-fold in 2010, nearly tripling for the third year in a row

■  Last year’s mobile data traffic was three times the size of the entire global Internet in 2000

■ Mobile network connection speeds doubled in 2010

■  There are 48 million people in the world who have mobile phones, even though they do not have electricity at home

Source: Cisco Whitepaper - 2011


Mobile As Primary Info Device

Source: Oracle Mobile Report- 2010


Polling Slide – What are you using mobile for within your organization today?

■  Currently mobile or tablets not being used ■  Use of mobile / tablets is unofficial but present ■  Use of mobile / tablets is mainly for e-mail, calendar applications ■  Using mobile / tablets for reporting or “read access” to info ■  Using mobile / tablets well integrated – including line of business

applications


Session Agenda





■  Q&A


Mobile Solutions – Enable Easy Access to Information

Major retail organization on-boards employees with cost-effective mobile training that overcomes access and bandwidth issues

Financial services firm improves training completion rates beyond 95% by enabling mobile content delivery

Major consumer packaging company uses mobile learning to ensure onsite suppliers comply with branding

Hospital equips medical staff with smart phones to complete required compliance training


Mobile Learning Drivers

User Demand §  Users are expecting access

to nearly all information via mobile

§  Providing learning via mobile will become advantage in recruiting talent

Compliance §  Simple: ease of access

increases compliance §  Cost avoidance in some

cases can justify mobile solution investment

Reach §  Ability to deliver learning to

audience previously unable to service electronically

§  Real-time access to compliance information for remote users

Cost §  Ability to leverage existing

user devices and infrastructure

§  Providing access via mobile can reduce hard cost of training being taken during working hours


Identify Your Needs

■ Clearly Define Your Audience ■  A mobile learning initiative is typically going to be

targeted at a specific area of the business ■ How will a mobile initiative be funded?

■  Know Their Needs ■ What is the area of the business trying to

accomplish and what is the driver? ■ What mobile devices are used by the user base? ■  Is offline or disconnected access critical? ■ Does learning content already exist or need to be

built? Does existing content need to be re-purposed?


Solution Considerations

■ What devices do you need to support? ■  A single mobile platform or multiple platforms that

need to be supported? ■ Will multiple users being sharing a single device? ■ How will you disable mobile access in the event a

device is lost? ■  Ensure the solution is easy for end users

■ What solutions are available? ■  Is there an existing vendor provided solution that

you can leverage and will integrate with your learning platforms?

■  Is an internally developed solution viable and can it be maintained as technology changes?


Polling Question – What would be beneficial to provide to your workforce on a mobile device?

■  Mobile Training ■  Mobile Knowledge base search ■  Mobile On the Job Training (OJT) tracking ■  Mobile alerts for learning and performance management ■  Mobile performance management


Session Agenda





■  Q&A


Mobile Content Considerations

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Mobile Content Creation

■ How will you acquire mobile content? ■ Re-purpose existing content? ■ Will you develop different content for each

supported device type or use a “least common denominator” approach?

■ What solutions are available? ■ Do you already have tools and expertise internally

to build mobile content? ■ Determine if your mobile learning vendor partner

can provide a turnkey solution, including content development services


Mobile Content Types

■ What type of content will you deliver? ■  SCORM compliant content ■ Document-based content (Word, PDF) ■ What type of completion tracking capability will

you need?

■  Supporting hybrid delivery ■ Will you deliver the same content in both mobile

and non-mobile formats? ■  Be sure that you have a means to report on

progress across formats


Administering the Solution

■ How easy will deployment be? ■ Do you need a solution that can be deployed in

your environment or hosted by solution vendor? ■  If deployed internally, can your existing learning

infrastructure be leveraged?

■ How easy will administration be? ■ Will your administrators be able to manage and

report against mobile content as easily as they can for non-mobile content today?


Polling Question – What mobile platforms is your organization standardized on?

■  Apple iPhone / iPad ■  Google Android ■  Blackberry ■  HP/WebOS ■  Windows Mobile


Session Agenda





■  Q&A


SumTotal – What We Offer

People:

HR Process Expertise

Product:

Complete End-to-End

TM Platform

Services:

Solution Consulting & Support

Results:

Deep Reporting &

Analytics

■  Deployed in 156 countries & 39 languages

■  98% Customer Retention ■  20+ years of Domain

Experience ■  Rapidly Scalable Global

Infrastructure ■  Profitable with Consistent

Growth ■  Significant Financial

Backing ■  Long-standing Global

Customer Community ■  Offices in US, Europe, India,

China, Japan, & Australia ■  One Partner for All of Your

Talent Needs

Complete End-‐to-‐end Talent Solu1on


Most Innovative - Recognized as Leader by Analysts

Rated “Visionary” (Gartner EPM MQ) “…well-suited for global organizations seeking best-in-class…functionality”

Highest Rated Overall (AMR Strategic HCM) “...the broadest and most mature application suite in the strategic HCM specialist space”

Highest Score Among All Vendors (Forrester) Forrester Wave for Enterprise Learning Suites”

Highest Rated Overall (Bersin TM Systems) “…best-suited to support the needs of large, multinational organizations that are seeking a well-integrated and global solution”

Highest Rated Overall (Ventana Total Compensation) “The top supplier, based on the weighted factoring of the seven product and customer assurance categories…”

4+ Years in the Leader’s Quadrant (Gartner) Gartner Magic Quadrant for Corporate Learning Systems

Highest Rated in Product Offering (Forrester TM) “...among the leaders for integrated performance & compensation solutions”


SumTotal Mobile – Easy for Users

■ Better User Experience ■ Native device applications for Apple, Android and

Blackberry ■  Able to play content offline means fast, consistent

experience ■  Supports audio & video to provide rich, engaging

user experience

■  Increased Accessibility / Flexibility ■ One learning portal for both mobile & PC ■ No need to have connection to run course / content ■  All course tracking & completion integrated


SumTotal Mobile: Application Driven


Mobile Success Stories – ROI

Global Financial Services Firm ■  Business Problem

■  Delinquency in compliance training among investment bankers

■  Solution

■  Pilot of 3 courses (6 hrs. training) to 2,100 investment bankers

■  Results

■  Investment: $62,500 ■  Total Savings: $972,450

■  82% took compliance training outside office

■  50% reduction in time spent completing training

Global Consulting Company §  Business Problem

§  Delinquency in compliance training among senior executives

§  Solution

§  7 mobile courses (4.67 hrs. training) to 4,500 executives

§  Results

§  Investment: $110,000 §  Total Savings: $838,687

§  50% took compliance training outside office

§  50K reduction in managing non-compliance situations


Polling Question – When do think your organization will deploy mobile learning?

■  We are starting already ■  Within the next six months ■  From six to twelve months ■  Within one to two years ■  Two years or more


Questions & Answers

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Bill Docherty, Senior Director of Product Management, SumTotal Systems

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