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Change Management II Another Presentation by Mahzad Pakzad (Volpe!), Copyright 9/12/2013

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  1. 1. Understanding the psychological forces that drive or limit people, when managing industries: Average person is driven by his/her EGO, rather than Conscious, or Logic that applies to all equally. This fact has significantly contributed to building Systems and Organizations that have Insufficient Support and Strength for Long Term Survival! EGO: People are conscious of their position within the material world that they live in. Their confidence in themselves (EGO), is based on their relative position in their world. Conscious: We are part of a growing world and an energy in the universe, that is neither limited to, nor could be measured by persona standards. Our capability to connect to this energy, enables thoughts at a higher level than egoistic or popular trends for the average. 9/12/13 PREFIX! M.P. 2
  2. 2. Policies & Procedures In complex operations, understanding Ethical Behavior and Technical Issues can be complex, and depended on Culture and Knowledge of the Leaders in the Organization. The interpretation of organizational policies and procedures for the management should be controlled, under Supervision of Professional Experts. Mapped organizational charts, linking the policies and procedures to individuals are essential. Training personnel should not be limited to what, when, where, and how, it should cover why. 9/12/13 Average people are trained to operate under influence of Ego, or by rules set by Popular Trends; and their Culture does not train them to live at the State of Consciousness. M.P. 3
  3. 3. Policies and Procedures Big organizations have realized that they need to protect both employees and their companies from making costly mistakes when dealing with the regulatory agencies. What is supposed to be a secret is that some of the regulations are not Clear and may be difficult to apply, as published. Government agencies are mostly aware of this issue, so is President Obama. Fact is that development and control over these regulations used to be a collaborative work among the agencies and companies, but due to complexity of organizations, management of this has gotten out of hand, for many. This is why I call this a High Risk Trap, that companies need to watch for. Solution in the next slide is what we used to do, before the situation became too complex! 9/12/13M.P. 4 Be Prepared, Avoid Ignoring High Risk Factors
  4. 4. Policies and Procedures UNDERSTAND the regulations, and evaluate the feasibility to use THE AVAILABLE TECHNOLOGY to comply with them, as necessary. Research among other similar companies to identify how everyone else is complying with same regulations, be ready to put up an argument protecting your company from what may not be practical and is Not Truly Being Complied With, by Anyone. Avoid taking the easy way to hide your issues, regardless of the fact in the next statement. FBI agent in a training, on how to comply with FDA regulations stated: Companies Need To Know How to Bluff during the FDA Audits, because no one actually applies CAPA, or Complies with all regulations! 9/12/13M.P. 5
  5. 5. 9/12/13M.P. 6 Identify all Regulations Understand Definitions of Quality Standards Utilize Practical Technology
  6. 6. . Map Products Configuration Business Units, Structured Product Lifecycle By Experts. ID Technology level required, to support Targeted Market Re-Evaluate Business Plans, Identify Required Resources. Re-evaluate Company Vision, make sure it is realistic! Organize Products Configuration, Operations Structure, PLM. M.P. 9/12/13 Identify Req. Strengths, & Weaknesses Risks Management Requirements. Logical, Philosophical Psychological based Company Policy. Support placement of all necessary procedures, correctly. 7 Building Blocks of the Organization
  7. 7. M. P. 9/12/13 Identify Req. Strengths, & Weaknesses Risks Management Requirements. Logical, Philosophical Psychological based Company Policy. Support placement of all necessary procedures, correctly. 8 Building Blocks of the Organization
  8. 8. 9/12/13 In order to assure productivity, and delivery of the expected quality, you need to match peoples skills with technology used at their level. M.P. 9
  9. 9. We live in a world that is losing standard values for right and wrong, good business and bad business, . There are no magic wands to transform peoples cultures and develop operations that are productive and work towards same purpose, regardless of the contradictions among forces of Egos within various leaders and workers. It really is up to the Well Developed System and Leadership Training to help the management to Interpret, guide the employees to Follow the Policies and Procedures Professionally, Systematically and Consistently, putting aside personal preferences! 9/12/13M.P. 10 Systems Run the Organization Lack of System Slows Down the Organizational Growth
  10. 10. 9/12/13 Leaders At All Levels of Organization must be carefully selected. They can Make or Brake a company! Because of the EGO factor, many valuable employees lose their jobs, companies lose the leading edge, employees do not commit to performance delivery or company vision! Validate existence of technical capability to align marketing, products design, processes, equipment, employee qualifications, ..., & customer satisfaction, with the company vision! M.P. 11 Systems Run the Organization Lack of System Slows Down the Organizational Growth
  11. 11. PRESENT FUTURE ASSESSMENT OF CURRENT STATUS Marketing Vision 9/12/13 PLANNED CHANGE MANAGEMENT In order to avoid wasting time and money, when managing a change, clarify the requirements first, then plan the implementation. Hints and example tools: Clarify Company Vision. Benchmark Technology for products, processes, equipment,. Assess Current Status (Make sure it is accurate!!!). Please, see slides 14 through 19, for examples Identify detailed requirements to change the current status to the proposed Perform SIPOC analysis Prepare Cost or Other Justifications Streamline Processes Perform a SWOT analysis M.P. 12
  12. 12. The following is an example of a typical benchmarking methodology, Source of this data: http://en.wikipedia.org/wiki/Benchmarking: Identify problem areas: Because benchmarking can be applied to any business process or function, a range of research techniques may be required. They include informal conversations with customers, employees, or suppliers; exploratory research techniques such as focus groups; or in-depth marketing research, quantitative research, surveys, questionnaires, re-engineering analysis, process mapping, quality control variance reports, financial ratio analysis, or simply reviewing cycle times or other performance indicators. Before embarking on comparison with other organizations it is essential to know the organization's function and processes; base lining performance provides a point against which improvement effort can be measured. Identify other industries that have similar processes: For instance, if one were interested in improving hand-offs in addiction treatment one would identify other fields that also have hand-off challenges. These could include air traffic control, cell phone switching between towers, transfer of patients from surgery to recovery rooms. Identify organizations that are leaders in these areas: Look for the very best in any industry and in any country. Consult customers, suppliers, financial analysts, trade associations, and magazines to determine which companies are worthy of study. Survey companies for measures and practices: Companies target specific business processes using detailed surveys of measures and practices used to identify business process alternatives and leading companies. Surveys are typically masked to protect confidential data by neutral associations and consultants. Visit the "best practice" companies to identify leading edge practices: Companies typically agree to mutually exchange information beneficial to all parties in a benchmarking group and share the results within the group. Implement new and improved business practices: Take the leading edge practices and develop implementation plans which include identification of specific opportunities, funding the project and selling the ideas to the organization for the purpose of gaining demonstrated value from the process. Costs 9/12/13M.P. 13 PLANNED CHANGE MANAGEMENT
  13. 13. 9/12/13 Assessment, Analysis of Operations, Process Breakdown,. M.P. 14 PLANNED CHANGE MANAGEMENT
  14. 14. 9/12/13 SIPOC Analysis M.P. 15 PLANNED CHANGE MANAGEMENT
  15. 15. 9/12/13M.P. 16 PLANNED CHANGE MANAGEMENT
  16. 16. 9/12/13M.P. 17 PLANNED CHANGE MANAGEMENT
  17. 17. 9/12/13M.P. 18 PLANNED CHANGE MANAGEMENT
  18. 18. 9/12/13 It takes a group of well experienced and knowledgeable leaders to develop and mange a productive organization. Changing an existing organization, can be twice as difficult as setting up a new organization, if the leaders in the organization are part of the road blocks that resist change! Taking Control Over Your Businesses M.P. 19
  19. 19. 9/12/13 Available Enterprise Solutions for Controlling Your Businesses SAP for Auto Industry: http://www.sap.com/asset/index.epx?id=912050af-80d7-4c97-9fe7-b655b7e4d5ab#.Uinb7W38KYM.mailto It is essential to assure that the Data Entered into such systems are both RELIABLE and ACCURATE! Hiring the right person for the job is not same as hiring someone that you like as a person! M.P. 20
  20. 20. Change is Inevitable! Are you planning to manage your organizational changes, so you could BECOME A LEADER IN YOUR INDUSTRY?! 9/12/13M.P. 21
  21. 21. Mahzad Pakzad 617-902-8665 [email protected] Available for hire! 9/12/13 22