View
1.090
Download
4
Embed Size (px)
DESCRIPTION
Nimbus presentation at Salesforce.com seminar 16/11/10.
Citation preview
Using process to improve your Salesforce implementation and drive adoption
Lucy Mills Product and Partner Manager
© 2010 Nimbus Partners Ltd All Rights Reserved 2
Agenda
• Who is Nimbus• Why Salesforce• How does Nimbus Control support Salesforce• Demo • Q&A
© 2010 Nimbus Partners Ltd All Rights Reserved 3
Client Selection
AstraZenecaAvaya
BarclaysCarphone Warehouse
China Construction BankChevron
CiscoHSBC
LenovoNestlé
NovartisRBCRBS
Sara LeeSony
ThyssenKruppToyota
Nimbus
• Founded in 1997 – process & quality management origins (ISO compliance)
• Software solution, Nimbus Control and methodology and Nimbus Cloud (SaaS)
• Helping companies drive and embed adoption of business transformation initiatives
• Over 1000 clients in 40+ countries• Award winning• Global technology partners
© 2010 Nimbus Partners Ltd All Rights Reserved 4
Salesforce - Changing the rules
• Business driven• Smaller teams• Shorter build cycles• Extend with Force.com• Custom code• Quick system change
© 2010 Nimbus Partners Ltd All Rights Reserved 5
“Salesforce is no silver bullet it is an ongoing process”
Andre RamsarranSr. Sales Engineer
Salesforce.com
© 2010 Nimbus Partners Ltd All Rights Reserved
6
What does that process look like?
Automation
Manual Activities
© 2010 Nimbus Partners Ltd All Rights Reserved 7
What does Nimbus Control do for Salesforce
• Uses; Scope – Deliver – Adopt best practise for implementations and change
• Brings the users into the conversation at the start of a project
• Utilises scoping material throughout the a project
• Helps to drive adoption and deliver point of need help
• Provides an online operations manual
• Enables visibility of all systems and people processes in one place
• Makes process relevant, attainable and understandable for all audiences
© 2010 Nimbus Partners Ltd All Rights Reserved 8
Best practise approach
© 2010 Nimbus Partners Ltd All Rights Reserved 9
Scope
© 2010 Nimbus Partners Ltd All Rights Reserved 10
Deliver
© 2010 Nimbus Partners Ltd All Rights Reserved 11
Adopt
© 2010 Nimbus Partners Ltd All Rights Reserved 12
Customer ROI tells the story
• Avaya – 60% time saved in process capture & dramatic improvement in end-user access to information
• ING – improved process automation. Reduced cost of processing transactions from $16 to $3
• Finansbank – 12% decrease in unit processing cost for corporate credit process & 40% reduction in process cycle time
• Visteon - 34x faster to find information for engineers
• Carphone Warehouse – estimated £55m additional revenue across 800 Uk stores
• Interpolis – costs of processes related to incoming calls reduced by 20%
© 2010 Nimbus Partners Ltd All Rights Reserved 13
Demo