NGN voice corporate seminar

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Welcome and introductionsAndy Lockwood, Transformation Director


Agenda

13:30 Welcome & introduction Andy Lockwood

13:35 Presentation – strategic overview Andy Lockwood

13:50 Presentation – old/new technologies Richard Bennett

14:15 Tea and coffee break

14.25 Presentation – connectivity Ken

Bailey

14:35 Presentation – new capability Mike Matthews

14:50 Q&A – open discussion All

15:00 Networking & refreshmentsplease feel free to post on Twitter while you’re here using the hashtag

#TalkTalkBizSeminar or @TalkTalkBiz


Creating an Agile Technology Strategy

Andy LockwoodTransformation Director


Whose Next Generation network is bigger?


Whose Next Generation network is bigger?


Our network is our advantage• The largest UK NGN

– More reach than any other network

– Unique in having both SMPF (broadband-only) & MPF (line & broadband) in every PoP

– Core network ensures speed and reliability

(data as reported on www.samknows.co.uk Dec 2010 plus TTG own data)

• With the most products– ADSL2+, Annex M, Fibre broadband– Ethernet, EFM, IPVPN– SIP, TDM, inbound & voice apps

http://www.samknows.co.uk/


Talktalk Group network

LLU exchange

Planned LLU exchange

Nodes

20Gbps rings

800Gbps rings

1.6Tbps rings

UK’s largest multi-service NGN• Broadband to over 2000 exchanges• Growing to 2700 by 2012• Ethernet & EFM to over 2000 PoPsCreating better solutions• All-IP core network supports

service convergence• 2 x 800 Gigabit UK-wide core

network ,1600Gb/s around London

Most VoIP traffic in the UK• 11 Gbits/second• 1.6 Billion VOIP minutes/m


TTB Leads B2B telecoms innovation

Tech

nolo

gy In

nova

tion

2000 20101990CPS calls Inbound services

WLR lines

LLU broadband

Ethernet

SIP/IPT

NGA

Cloud

A major catalyst for change for over 16 years

…and will continue to drive network evolution


Pre 2010Individual delivery

of individual services

Mobile

Line re

nta

l

Calls

Voice

serv

ices

Phone sy

stem

s

Data

neto

wrks

Inte

rnet a

ccess

Post 2010Converged connectivity Integrated applications

Messa

ge

Apps / SaaS

DR/BackupInte

rnet

VoIP

Data Centre

Security

IP Connectivity

MobileEthernet, ADSL,

IPVPN

UC&C

Cloud/IaaS

Vid

eo

Hoste

d

PB

XVoice

A

pps


2009/10 2010/11 2011/12 2012/13

SIP trunking, IP-PBX, Unified Comms, conferencing & Collab.

Data centre, Hosting, virtualisation, SaaS

Add value - security, apps, functionality

Migrate to SIP/IPT

Build the base - broadband, ethernet, IPVPN

Secure customer base, sweat products, Increase inbound functionality

Telephony-TDM &

Inbound

Data connectivity

Next-Gen Voice

Cloud

Developmenteffort

2013/14


INFRASTRUCTUREMIGRATE to new technologies on our Next

Generation Network.Reducing infrastructure costs

SERVICESCONVERGE voice, data & internet services

across fixed & mobile networks.Reducing operational costs

HOSTED IT/APPLICATIONSTRANSFORM business processes with

intelligent, integrated, hosted comms services.To do better business

Increased

Value / savings


LLU exchange

Planned LLU exchange

Nodes

20Gbps rings

800Gbps rings

1.6Tbps rings

TTB Report Card Selected achievements 2008: 2011

Transforming the market

PriceReach QualityChoice

BroadbandLaunched 2008>2000 exchanges(90%+ coverage)

425k+ business premises connected directly to the network

Ethernet>2000 exchangesEAD launched 2010EFM launched 2011

Doubling qtr on qtr2x pops than BTEFM growing quicker than BT

VoIPVoice-over-ethernetHosted telecoms

Delivering on-net qualityChanging the paradigms




Increasingly demanding environment

2XFrom 2009 to 2014, the number of information workers using a smartphone for work is expected to nearly double

CONSUMERIZATION OF IT INFRASTRUCTURE COST & COMPLEXITY

70%of IT budgets is spent

maintaining inflexible & siloed

data center equipment

84%of organizations have a

remote workforce

MOBILE AND DISTRIBUTED WORK

80%of large enterprise IT

managers are at least in trial stage for cloud computing initiatives

RISE OF THE CLOUD

80%of new software offerings will be available as cloud services by the end of 2011

WEB DEVELOPMENT



Wi-Fi Coverage/capacity

Device AuthenticationNetwork accessApplication accessData access

Data SecurityIn the cloud

Business- GradeNetworkReliabilitySpeedFix-timesMulti-service supportQoS

Remote workersOff-net connectivity

LicensingOp-Ex not Cap-ExSubscriptions

Operating ModelOutsourced/simplified IT Ops

Devices Supporting diversity- Especially mobile

PlatformSecurity

NetworkSecurity

UC&CComms/IT integration

ComplianceData ProtectionPCI




Voice servicesfrom the NGNKen Bailey – Product Line Manager: SIP, VoIP and IP-PBX


TRANSFORMwith cloud services

CONVERGEvoice & data services

(Product Range)

(Cos

t Sav

ings

)Cu

stom

er

Valu

e

MIGRATEto Next Generation Network

TTB Solution

NGN Networking

Add SIP, IP-PBX, UC, mobile, Inbound

Cloud services – integrating Comms & IT

Net

wor

k co

sts

IT s

pend

& g

ener

al O

p-Ex

Mor

e sa

les,

redu

ce C

ost-o

f-Sal

e,

opti

mis

e bu

sine

ss p

roce

sses

Voice services from TalkTalk NGN

Voice over

Ethernet

Hosted UnifiedComms


Converge: Voice on the NGN

HQRegion Region

PSTN

n x

ISD

N2

n x

ISD

N2

n x

ISD

N30

Data

PSTN

NGN

Legacy Voice/Data solutions SIP PSTN service & consolidated PBXHQRegion Region

SIP


Voice over Ethernet Service architecture

Session Border Controller


Voice over Ethernet Benefits

End-to-end management• Fully Project Managed end-to-end• Flexible tailored design for capacity

and resiliency

Monitored 24/7• SLA and SLG

Cost-effective• Optimised for large call volumes• End-to-end TalkTalk NGN

Reliability and quality• Fibre-based solution with

resilient option

It’s flexible• Choice of outbound

number presentation • Can terminate multiple geographic

numbers at one location

One trusted supplier• TalkTalk Business responsible for

complete end-to-end service


Transform: Cloud UC service

HQRegion Region

PSTN

n x

ISD

N2

n x

ISD

N2

n x

ISD

N30

Data

HQRegion Region

PSTN

NGN

Legacy Voice/Data solutions

Hosted IP-PBX, SIP solutionVoice & data converged in the NGN

SIP


NGN

Transform: Cloud UC service

HQRegion Region

PSTN

Hosted IP-PBX, SIP solutionVoice & data converged in the NGN

SIPFully resilient Mitel PBXSelf serve portalTalkTalk PSTN service

DSL, EFM, EthernetFully managed with QoS


Transforming hosted services

Centrex / Hosted Dial Tone• Single application for all users• Limited CTI, UC and customisation• Uniform upgrade• Stuck @ 5% market share for years

Hosted PBX• Bespoke design and deployment• Dedicated hardware and software • Complex deployment • Long contracts

“Multi-instance” hosted• Dedicated UC instance per customer• Upgrades to suit customer • Fast and flexible to deploy

Combines • Scalability and cost effectiveness

of Centrex • Dedicated, tailored functionality of

traditional hosted PBX

Traditional options: A New Model:


Hosted UC Benefits

• Consistent, integrated service across large and small sites & remote workers• Hot-desk across any site and bring profile to current location• No overheads of owning and running telecoms equipment • Flexibility to add users and new sites without needing to budget for CapEx• Known fixed OpEx cost per user • Fully featured UC application and handsets from market leading vendor• Full resilience as standard • Improved business effectiveness through Unified Communications:

– Single number reach– Single inbox for voice and email– Fixed mobile twinning and hand-off– User and Admin self-serve portals


New capabilitiesand examplesMike Matthews, Head of Applications & Portals


Objectives

• Identify the key building blocks for CPE and Hosted next generation voice solutions

• See how they can be applied in practice

• Establish the parts you think:

• Are easy and hard

• Where we can help you most


TalkTalk BusinessNext Generation Network

Customer Connectivity – CPE UC


Customer Connectivity – CPE UC

• SIP trunk service delivered on:- EAD, fibre optic for high capacity, up to 100Mb/s- EFM, 2 or 4 wire, up to 22.8Mb/s- DSL, typically up to 8Mb/s- no shared data yet

• Complementary network services- Replay call recording- Queuing / routing to assist handling of

calls - Number management


Capacity, Price and Interface types

Units act as SBCswhen SIP to SIP- SIP registrar

- Firewall- Demarcation point

Units are also SIP to ISDN Signalling & Media Gateways

with suitable interfaces included


TalkTalk BusinessNext Generation Network

Customer Connectivity – Hosted UC


Customer Connectivity – Hosted UC

• ‘Off the shelf’ Managed Data Circuits• Select size of pipe to match concurrent voice circuits plus any data needs (EAD & EFM)• Intelligence up in the network

• Complementary network services- Replay call recording- Queuing / routing to assist handling of

calls - Number management


Network tools to measure traffic quality

* Mean Opinion Score* Service Quality Signature


DSL solution architecture


EFM solution architecture


What wasn’t obvious? How can we help you more?

Thank you