Board

7th July 2011

Peter MarlandDirector of Housing Services

Context◦Changes in the Housing Sector◦Welfare Reform Bill◦Localism Bill

APH Business Planning◦Areas for Improvement◦New Pioneer Way◦Scrutiny

Welfare Reform & APH

Housing Benefit◦Non Dep Deductions (April 2011)◦Size Matters !!!◦Direct payments to RP’s

Universal Credit (April 2013)◦Housing Credit

Household Benefit Cap (April 2013)◦£26K (£500pw)

Unemployed couple with 5 kids

Couple rate for JSA £105.95Council Tax Band C £27.59Child Tax Credit 5 Kids £255.50Child Benefit 5 Kids £73.90Amount left for Housing Benefit / Credit

£37.06

Q What is the average weekly social rent in England Wales?£76.51

Possible impact on APH

Rent Arrears increaseMore pressure on rent levels

◦Assuming we have the freedom to do soMore people wanting to transfer

◦Movement of tenants generally ◦Non Deps being asked to leave

Lenders get jittery◦Cash flow??? (Council of Mortgage Lenders)

Austerity measures at APH ???◦Local Residents Role in Scrutiny/Austerity

Localism Bill

Key points of the Essential Guide

lift the burden of bureaucracy empower communities to do things their way increase local control of public finance diversify the supply of public services open up government to public scrutiny strengthen accountability to local people

Social Housing Allocations reform

Reform of homelessness legislation

Social housing tenure reform

Reform of council housing finance

National Homeswap Scheme

Reform of social housing regulation

Facilitating moves out of the social rented sector

CLG Comments

LL’s are accountable to their tenants, not the regulator. Tenants must therefore have the information and opportunities they need to hold their LL’s to account

The reviews recommendations will result in the system becoming more co-regulatory – with a clearer role for tenants scrutinising performance;.... while the regulators role will focus on serious failures.

Business Planning

Self AssessmentFeedbackNew Pioneer WayOne Page Business Plan

Areas for improvement

Performance Information Technology

Customers

Exploit & Maximise Benchmarking Opportunities

Develop Website Develop Resident Scrutiny Role

Monitoring & Reporting of Local

Offer

Enhance SASSHA to meet ever changing

needs

Develop Customer Database &

Understanding

Repairs & Maintenance

Policy Tenancy Matters

Improve Contractor Communication & Appraisal

Streamline Policies and Review Cycle

Analyse impact of legislation

Enhance stock condition and improve VFM service

Develop Staff Charter

Review Property Allocation Process

Areas for improvement

Areas for Improvement

2011 - 13

Enha

nce

Stoc

k

Dev

elop

VFM

R

&M

Monitorin

g &

reporti

ng of

Local O

ffer

Exploit &

Maximise

Benchmarking

Develop Website Computer

systemR

esident

Scrutiny

Role

Cust

omer

da

taba

se &

unde

rsta

ndin

g

Staff Charter

Propert

y

Alloca

tion

Proce

ss

Analyse

impact of

legislation

Streamline

Policies &

Review Cycle

Contractor

Comm

unication

& Appraisal

Performance Information Technology

Custom

ers

Tenancy

MattersPolicy

Rep

airs

&

Mai

nten

ance

Performance Information Technology

Customers

Exploit & Maximise Benchmarking Opportunities

Develop Website Develop Resident Scrutiny Role

Monitoring & Reporting of Local Offer

Enhance SASSHA to meet ever changing needs

Develop Customer Database & Understanding

Create a Performance Scrutiny Group

Improve carbon footprint & more e-communications

Develop a quality impact assessment culture

Involve staff in the business planning Group

Review CCTV service Develop external communication strategy

Review social networking options

Improve customer feedback options / STAR

Repairs & Maintenance

Policy Tenancy Matters

Improve Contractor Communication & Appraisal

Streamline Policies and Review Cycle

Analyse impact of legislation

Enhance stock condition and improve VFM service

Develop Staff Charter

Review Property Allocation Process

Demonstrate a Right 1st Time performance culture

Communicate 1 page Business Plan

Review new ASB Charter and accreditation

Contractor code of conduct Develop more transparent culture & review existing communication Policy

Cost benefit void incentives

Feedback

Complaints Appraisal

Team8

SurveysRes Panel

Com

men

ts

Board

Teams

Staff

Improvement Plans

Self Assessment

Performance Local Offer

National

Standards

Risk

EFQM

Ben

chm

arks

The Pioneer Way…

Areas for Improvement

2011 - 13

Enha

nce

Stoc

k

Dev

elop

VFM

R

&M

Monitorin

g &

reporti

ng of

Local O

ffer

Exploit &

Maximise

Benchmarking

Develop Website Computer

system

Resident

Scrutiny

Role

Cust

omer

da

taba

se &

unde

rsta

ndin

g

Staff Charter

Propert

y

Alloca

tion

Proce

ss

Analyse

impact of

legislation

Streamline

Policies &

Review Cycle

Contractor

Comm

unication

& Appraisal

Performance Information Technology

Custom

ers

Tenancy

MattersPolicy

Rep

airs

&

Mai

nten

ance

Local Scrutiny

Board

SMT

G8

Resi

dent

s Res Panel St

aff

Team8

Stak

ehld

er Partners

Perf

orm

ance

PerformanceValue for MoneyBenchmarkingRisk M

aint

enan

ce Asset ManagementRepairsHealth & Safety

Peop

le

Understanding CustomersDiversityInvolvementStaff

ScrutinyPanels >

ConsultationGroups >