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ADDRESSING YOUR BUSINESS CHALLENGES

As the market continues to evolve and economic pressures build, you have to constantly find ways to do more with less, cut costs, and maximize your technology investments.

The complexities of an ever-evolving IT landscape present several opportunities—and challenges. Recent developments in technology have driven processing costs down, resulting in a significant shift in the way applications are deployed and servers are architected. The growing popularity of virtualization and IT as a service has introduced many new possibilities to create more efficient storage models to optimize the enterprise data environment and the information lifecycle it supports.

By capitalizing on the power of NetApp® technology and our extensive expertise, you can be confident that you’re making decisions now that will benefit your business both today and in the future.

YOUR PARTNER FOR SUCCESS

For decades, a long list of large enterprises in financial services, manufacturing, telecommunications, and healthcare have placed their trust in NetApp to capitalize on our extensive experience. Our people,

processes, and technology deliver ideas and innovative solutions to:

Grow your capabilities, not your footprint, •through proven consolidation practices.Standardize and streamline your IT •processes with ITIL-based management and provisioning processes.Build the framework needed to enrich •your infrastructure through the seamless integration of cost-saving strategies such as virtualization, capacity on demand, managed services, and public and private cloud services.

EXPERIENCE AND STRENGTH

NetApp Professional Services, along with a global team of authorized partners, delivers unmatched expertise and scope in storage and data management.

Our credentials include:

More than 5,000 global customers•Hundreds of global customer success •storiesAn extensive list of delivery partners•Worldwide strategic global technology •partnersThousands of Professional Services storage •experts through NetApp and our partnersThought leadership for Technology •Professional Services Association and Storage Networking Industry Association

KEY BENEFITS

Increase the value of your investments NetApp Professional Services enables you to do more with less.

Arrest spiraling storage costsWe help you maximize asset utilization, pool resources, and standardize designs to slash your storage needs, operational costs, and power, cooling, and space requirements.

Remove disruption and riskNetApp professionals use NetApp best practices and methodologies to maximize availability and minimize disruption and risk.

Simplify managementStorage administrators are freed from many of the labor-intensive tasks associated with storage management.

Deploy rapidlyNetApp Professional Services delivery methodology and ITIL-aligned management processes enable you to deploy your new data center solution quickly and effectively.

“We’re already seeing benefits from the system we designed with NetApp Professional Services. Even more important, we can get new products and services to market within hours instead of weeks, which means we can be more dynamic, responsive, and flexible.”Grainne Kearns, G.M. Enterprise Infrastructure Services, Sensis

Strategic partnerships To help you maximize and accelerate your return on data center investments, we partner with solution providers around the world to offer you a service portfolio that addresses a broad range of technologies and application environments. Whether you team with a professional services partner or a support services partner, you gain access to our extensive storage expertise and proven methodologies and best practices.

For even more value, we work hand in hand with key strategic infrastructure and application strategic partners, including Microsoft, Oracle, VMware, SAP, Cisco, and Brocade. Our joint solution development, deployment, and support provide you with completely integrated solutions that enable you to roll out your new applications in record time. By working together as one team with one goal—your success—you get a complete solution that’s just right for you.

APPLYING AN END-TO-END SERVICE MODEL

We have learned from hundreds of IT leaders that trusted consulting and a proven plan of action are two of the key ingredients to achieving major data center advancement. NetApp Professional Services can provide you with both.

Our consultants can illuminate the path to your desired data center and provide the business justification that will convince you to take action. We enable your advancement through robust services that offer continual expertise throughout the IT lifecycle, and we provide you with an actionable roadmap that enables you to reach your desired data center effectively.

You can trust that we only use proven methodologies, tools, and best practices to help you advance your business quickly and with the least risk. We carefully construct a service team for each engagement that may include dedicated account managers, project managers, and partners with specialized expertise.

ROBUST SERVICES FOR SOLUTIONS FOCUSED ON YOUR SUCCESS

Solution suites: NetApp Professional Services experts work with you to design and deploy an enterprise solution tailored to meet your unique requirements.

Assess• : Our assessment methodology identifies business, storage, and infra-structure requirements. Experts work with you to characterize the entire data center environment. You receive a comprehensive report that details the findings and offers a prioritized set of recommendations for increasing efficiency.

Consult• : Architectural design and planning consultation result in blueprints to optimize your virtualization, backup, disaster recovery, network storage, and security practices.Deploy• : Complete deployment assistance and project management cover hardware and software needs for server and storage virtualization, backup and recovery, Oracle® and SAP® integration, data security, Microsoft® Exchange services, and SQL Server®, and SharePoint® integration.Manage• : To help you constantly align your infrastructure to support your requirements, NetApp offers on-site managed services, on-site health check monitoring, global support, and education services.

Rapid Deployment Services (RDS+): When you need greater flexibility than our fixed-scope Rapid Deployment Services offer but don’t need a full-scale custom engagement, NetApp’s enhanced Rapid Deployment Services may be the perfect fit. With this modular, flexible service model, you start with a production-ready base service and then add optional service components. The result is a solution tailored to your unique requirements but without the need for a statement of work.

LifecycleManagement

YourTransformation

Journey

ASSESS

CONSULTMANAGE

DEPLOY Guidance that puts your goals at the forefront.

Expert insight for you,from fine details to the big picture.

Smooth implementation backed by proactive testing

and a holistic view ofyour environment.

All the resources and support you need.

None you don’t.

Regardless of which type of service is right for you, knowledgeable NetApp experts with access to resources across the globe focus on delivering to you a broad range of services in the solution areas described in the following sections.

BUSINESS APPLICATIONS AND DATABASES

OracleNetApp Professional Services and Oracle Consulting have collaborated on a portfolio of professional services uniquely designed to help our customers reduce complexity and improve the system availability and performance of Oracle technology deployed in a NetApp storage environment. Our NetApp and Oracle services program efficiently deploys Oracle Database and enterprise application solutions and integrates NetApp technologies such as SnapManager® for Oracle, NetApp ILM for Oracle, and SnapValidator® in efficient NetApp storage environments to accelerate readiness. The following are our predefined Accelerator Services:

Oracle High-Availability Accelerator •Service delivers Oracle HA implementation services in NetApp storage environments based on Oracle and NetApp best practices. NetApp and Oracle consultants help our customers

with deployment strategy, solution design, Oracle DB RAC installation, and configuration and provide knowledge transfer for Oracle technology (including Real Application Clusters) deployed in a NetApp storage environment. Oracle on NetApp Disaster Recovery •Accelerator Service delivers best-practices-based design, installation, configuration, and deployment guidelines for Oracle technology in mission-critical NetApp storage environments, including Oracle Data Guard and/or NetApp SnapMirror®. Oracle Capacity and Performance Tuning •Service delivers best practices, analysis, and recommendations for optimization of Oracle technology deployed in a NetApp storage environment. This service is custom scoped. NetApp NAS/SAN Accelerator •Service for Oracle helps customers with deployment of a NetApp storage environment. This fixed-scope service delivers best practices, installation, design, configuration, and deployment for Oracle technology deployed in a NetApp storage environment running on NAS and/or SAN.

SAPNetApp Professional Services for SAP is designed to help our customers reduce complexity and improve the system availability and performance of SAP technology deployed in a NetApp storage environment. Our services efficiently deploy SAP enterprise application solutions and integrate NetApp technologies such as SnapManager for SAP, FlexClone®, and SnapMirror. We offer the following SAP on NetApp Services:

Development and Test Service• offers cloning for development and test environments.Data Protection Service• offers backup and recovery with SnapManager for SAP and disaster recovery with SnapMirror.Consolidation and Virtualization Service• offers application and database migration with Oracle Data Guard and SnapMirror.Optimization Service• offers performance assessment and tuning and SAP auditing.

MICROSOFT MESSAGING AND COLLABORATION

NetApp Professional Services enables customers to realize the full benefits of NetApp storage and data management solutions for Microsoft environments while mitigating risk, reducing costs, and accelerating deployment. We do this by

“We were looking to ramp up our virtual environment to be a much more widespread, mission-critical part of our IT strategy. The technology is so complex that we wanted outside expertise to help us with the design and implementation. The NetApp Professional Services team worked with our team to develop the solution we needed.”Steve Hight, Director of Strategic Technology Projects, Catholic Healthcare West

delivering industry-leading storage and data management and Microsoft application expertise, partnering with industry leaders and leveraging proven NetApp methodologies and best practices. Our designation as a Microsoft Gold Certified Partner means we will deliver a thoroughly configured, tested, and certified storage solution for Exchange, SharePoint, and SQL Server. We offer the following services for Microsoft environments:

Custom solutions: • NetApp Professional Services consultants and/or certified partners assess, design, implement, and manage robust storage solutions to meet your business objectives for your Microsoft messaging and collaboration environment. Our deployment services integrate NetApp storage solutions into Microsoft application infrastructures to automate and simplify the complex, time-consuming processes associated with the backup, recovery, and verification of Exchange and SQL Server databases. RDS+ Services:• NetApp RDS+ implementation services for Microsoft messaging and collaboration environments provide a modular, flexible model for implementing SnapManager for Microsoft Exchange, Microsoft SQL Server, or Microsoft Office SharePoint Server. Production-ready base services

and optional add-on service components deliver a solution tailored to your unique requirements but without the need for a statement of work.

TECHNICAL APPLICATIONS AND FILE SERVICES

NetApp Professional Services for Technical Applications and File Services focuses on the integration of NetApp storage solutions with technical applications for customers in areas such as software development, media and entertainment, oil and gas, product lifecycle management, electronic design, and high-performance computing environments. For file services, NetApp offers solutions that allow our customers to simplify growing complexity and reduce costs of storing and serving files in their organization.

We offer these key areas of expertise:

NetApp Implementation Services •for Windows file services specialists design and implement a comprehensive hardware, software, and services solution to move from tens, hundreds, or thousands of Windows® File Servers with direct-attached storage to a consolidated environment with a handful of best-in-class NetApp storage systems to optimize your Microsoft Windows File Server investment.

NetApp Data ONTAP• ® GX Implementation and Installation Service makes sure that the Data ONTAP GX storage solution is installed properly and is customized to the customer’s specific application and workflow requirements.

CONSOLIDATION

NetApp Professional Services provides you with specialized deployment teams that partner with your IT group to identify and address opportunities for infrastructure and application consolidation. From helping you make operational improvements to deploying a streamlined storage architecture, our experienced and certified professionals minimize the risk and deployment time of your consolidation program.

We offer these key areas of consolidation expertise:

Application Consolidation Services• provide assessment, architecture, and consolidation deployment to reduce complexity by eliminating redundant applications and consolidating application platforms.Infrastructure Consolidation Services• provide a holistic approach—assessment, architecture, and deployment—to simplify and standardize the IT infrastructure (storage, network, infrastructure software)

to reduce costs by improving asset utilization, increasing flexibility, and boosting service-level and operational efficiency.Data Migration Services• help you to achieve efficient, painless data migration in your NAS, SAN, or multivendor data environment. We simplify the process with careful up-front planning that eases the overall migration process and frees up your internal resources. Our comprehensive migration plan fully defines what, where, when, and how to move your data safely and with the least disruption to your business.

VIRTUALIZATION

NetApp Services for Virtualization help customers to realize the NetApp advantage for virtualized environments and make a smooth transition to their optimal virtual infrastructure, leveraging proven methodologies, tools, and best practices. A full suite of NetApp Virtualization Services is available to assess, consult, deploy, and manage the right virtualization solution for your data center and to provide support for every phase of your virtualization journey.

Virtualization Assessment Service •provides guidance on how to start capitalizing on the benefits of a virtualized platform. Our assessment methodology

includes discovery, identification, and mapping of IT infrastructure to business operational requirements, and consolidation and data management objectives. You receive a written report that includes a conceptual model documenting the assessment findings, along with prioritized recommendations for increasing operational efficiency.Virtualization Architecture Service• provides a blueprint for the most efficient server and storage architecture for your IT environment and business needs. Implementation Services for Virtualized •Environments design and implement your server platform based on virtualization technology for optimal server/storage performance and efficiency. Managed Services On-Site• assist you in managing your virtualized storage platform infrastructure with highly skilled NetApp Professional Services staff on site.

DATA PROTECTION AND RETENTION

NetApp Professional Services offers a comprehensive set of offerings and capabilities to assess, architect, implement, and optimize a tiered storage infrastructure that offers continuous availability and protection of business-critical data. We address the critical IT challenges across the entire data lifecycle, including the following areas of expertise:

Backup and Recovery Services• for both disk-to-disk and virtual tape libraries enable you to increase the speed and reliability of backing up and recovering data, allowing you to meet and exceed service level requirements in data centers and remote offices, while minimizing management overhead and costs.Disaster Recovery Services• enable you to leverage a single application-consistent replication solution across all storage systems to inexpensive targets over FC or IP networks and from synchronous to asynchronous modes, while allowing space-efficient remote clones for application testing and QA without affecting production systems.Storage Security Services• offer robust encryption and authentication of both disk and tape storage data environments, along with highly secure key management, protecting data from both internal and external threats, managing operational risk and achieving compliance with regulatory and privacy mandates.Data Archiving and Compliance Services• enable you to leverage the same unified storage infrastructure for archive and compliance initiatives as for primary storage applications, eliminating the need for separate storage silos and simplifying management without sacrificing performance.

“If you’re looking for the full package—professional, reliable, performance, service, and support—then NetApp is the right solution for you.” Luis Faustino, Manager of Imaging Informatics, University Health Network

Data Classification Assessment Services• give you visibility and control over all the unstructured data scattered across your enterprise, helping you to better understand and organize enterprise data to meet corporate information governance and policies.

STORAGE OPTIMIZATION

NetApp Storage Optimization Services provide consulting and optimization review services aimed at tackling the corporate data and storage management challenges faced by companies today—specifically, the explosion of information usage and the demands of corporate governance policies.

Storage Optimization Review (STOR)• offers a best practices deployment model, increases system availability by proactively identifying potential issues before they occur, and helps prevent unexpected or unscheduled downtime. Performance Consulting Service• helps optimize the performance, utilization, and expandability of storage infrastructures. Our performance consultants facilitate productive collaboration between various IT groups to help identify the inefficiencies and vulnerabilities of the current storage environment. They deliver targeted recommendations for improving your storage infrastructure.

LET’S GET STARTED

NetApp Professional Services can work with you to capitalize on NetApp storage technology to maximize your entire IT investment. Contact a NetApp representative about our assessment services to learn how you can start saving today.

Webwww.netapp.com/us/services

Sales inquirywww.netapp.com/form/view/sales/ contact.html

Phone(800) 443-4537

Other contact informationwww.netapp.com/us/contact-us

“We made a clean sweep over to NetApp—buying higher capacity hardware, software, and consulting from NetApp Professional Services—all for less, over a three-year period, than the maintenance costs for our previous solution.” Scott McCullough, Manager of Technical Operations, MSA: A Safety Company

www.netapp.com

© 2009 NetApp. All rights reserved. Specifications are subject to change without notice. NetApp, the NetApp logo, Go further, faster, Data ONTAP, FlexClone, SnapManager, SnapMirror, and SnapValidator are trademarks or registered trademarks of NetApp, Inc. in the United States and/or other countries. Microsoft, Windows, SharePoint, and SQL Server are registered trademarks of Microsoft Corporation. Oracle is a registered trademark of Oracle Corporation. SAP is a registered trademark of SAP AG. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such. DS-2902-0309

NetApp creates innovative storage and data management solutions that accelerate business breakthroughs and deliver outstanding cost efficiency. Discover our passion for helping companies around the world go further, faster at www.netapp.com.