Native version

N A T I V E David Pantorilla| Riccardo Leumann | Jessica Monack | Maria Elmqvist | Sonny Sun

NATIVE DEFINITION

-Natives to our home towns, but honorary San Francisco Natives. -We celebrate diversity through our work and the brands we represent. -We want to keep San Francisco authentic and take pride in supporting local brands.

I. Strategy

II. Creative

III. Development

IV. Media

TODAYS AGENDA

2. Discovery Audience Cultural Trends Competitive analysis

3. Branding

Brand pillars USP Brand positioning Identity Services

4. Campaign Objectives Key messages Integrated Media Plan Timeline

1. Project Objectives Situation Complications

5. Appendix

Project Objectives

SITUATION •  Introduce a new daycare facility in SF dog world located in

the financial district.

COMPLICATIONS •  The current market is saturated and we need to

differentiate ourselves.

•  Pet owners fear that sending their dog to day care will have a negative impact.

P r o j e c t O b j e c t i v e s

PROJECT OBJECTIVES

Discovery

“The seeker embarks on a journey to find what he wants and discovers, along the way, what he needs.”

― Wally Lamb, The Hour I First Believed

PRIMARY AUDIENCE

There are more dogs in SF than children… Why ?

25-35 years old are postponing big life decisions

Discovery

PRIMARY AUDIENCE

23%

23% of SF population is age 25-34

The other age groups

Discovery

PRIMARY AUDIENCE

Dogs fill the void and allow them to test-drive parenting

Discovery

PRIMARY AUDIENCE

“Wick, who has been in an on-and-off relationship for about three years with a man who

doesn’t want children, has yet to start her family, ‘unless you count

my puppies,’ she says. Wick calls her puppies “snooze-buttons” for

her ovaries.”

Discovery

PRIMARY AUDIENCE

23%

25-‐34 years old

They over index of visiting SPCA SF.

The other age groups

Discovery

120 index

PRIMARY AUDIENCE

Discovery

Shift In Cultural Ideals. More Time To Get To Know Themselves.

A Dog Is The Stepping Stone Before Having A Child.

Dogs Help Balance Life Through Companionship. Digital Native loves new tech.

25-‐34 Urban young professionals higher income

PRIMARY AUDIENCE

Discovery

Video

PRIMARY AUDIENCE

Discovery

-I don’t feel anxious if I leave my dog with friends or family -If I left my dog someplace else I would probably have to call and check in -Want dog to know that I’m coming back, don’t want him to be nervous -I wish my dog could communicate what he wants and what he needs -I feel nervous that my dog will destroy the furniture or disturb the neighbors while I’m gone

PRIMARY AUDIENCE

SECONDARY AUDIENCE

Discovery

-SF is a big tourist city

-Pet travel is increasing

-We see an opportunity here as well to reach traveling young professionals

-We will return to this in the integrated media plan later in the presentation

7 out of 10 American adults say they track some aspect of health, either for themselves or for someone else, according to the Pew Re- search Center.

70%

CULTURAL TREND

QUANTIFIED SELF

Discovery

Current Trend

QUANTIFIED SELF

Current Trend

"Before the Fuel Band's official American release, it was open for pre-order online, and was sold out both times within the same day.” Wikipedia Nike+ Fuel band page

"We are moving towards a time when the ability to track and understand data is deeply woven into our daily lives,” Ernesto Ramirez, community organizer for Quantified Self...” –Mashable

Discovery

CULTURAL TREND

“Your dog is your best, most loyal friend, and you want to make sure he’s getting the best care he can get. As technology addresses real-life needs more and more each day, companies and non profits are creating apps to make sure every Fido spot and princess receives the attention he or she deserves.”

-Mashable

QUANTIFIED PET

Discovery

Emerging Trend

CULTURAL TREND

“One of the biggest buzzwords in business right now, is about conducting business in an open and forthright way, and it is driven by recent trends in technology, society and financial markets.”

-Huffington post

TRANSPARENCY

Discovery

CULTURAL TREND

QUANTIFIED SELF/PET

The most connected/ trust/ safe/ ensure way to be away from your dog.

Data provides the voice that pet

parents wish their dogs had.

Discovery

TRANSPARENCY

INSIGHT

•  Experienced Trainer •  Dog Walking Only •  Clean Environment •  Hospice Care

MOST COMMON SERVICES

Discovery

THE THREE MAIN COMPETITORS

K9

Pet Camp

Welldog

Selling Point

Location

Main Services

Pricing

Clean, Safe Environment

South Beach, SOMA

Grooming Day Care Overnight Services Self Wash

$$$

Award-winning

Pacific Heights Bayview

Training Health/Safety Doggie Camp Doggie Daycare

$$$$

$$

Pet-sitting Hospice Care Group Dog Walks Canine Body Works

Inner Richmond

Compassionate

Discovery

CUSTOMIZED SERVICE

MASS GENERAL

TECHNOLOGICAL INNOVATIVE

TRADITIONAL SERVICE

Discovery

COMPETITIVE MATRIX

CUSTOMIZED SERVICE

MASS GENERAL

TECHNOLOGICAL INNOVATIVE

TRADITIONAL SERVICE

Discovery

OPPORTUNITY

COMPETITIVE MATRIX

Branding

“A great brand raises the bar – it adds a greater sense of purpose to the experience, whether it’s the challenge to do your best in sports and fitness, or the affirmation that the cup of coffee you’re drinking really matters.”

-Howard Schultz, Starbucks

TECHNOLOGY

COMMUNITY RESPECT

B r a n d i n g

BRAND PILLARS

TECHNOLOGY

COMMUNITY RESPECT

Embracing technological innovation

B r a n d i n g

Tech innovation is central to both our location & our promise to

clients

BRAND PILLARS

TECHNOLOGY

COMMUNITY RESPECT


Embracing the SF dog community

B r a n d i n g


clients

BRAND PILLARS

TECHNOLOGY

COMMUNITY RESPECT


Embracing the SF dog community

Maintaining respectful relationships

B r a n d i n g


clients

BRAND PILLARS

TECHNOLOGY

We Help You Tune In With Your Dog

B r a n d i n g

COMMUNITY RESPECT

BRAND POSITIONING

B r a n d i n g

PROGRESS

TECHNOLOGY OPEN MINDED

DOG-LOVERS PERSONAL

UNIQUE & SPECIALIAZED

IDENTITY NAMING

New Breed

B r a n d i n g

PROGRESS

TECHNOLOGY OPEN MINDED

DOG-LOVERS PERSONAL

UNIQUE & SPECIALIAZED

IDENTITY NAMING

B r a n d i n g

IDENTITY LOGO

B r a n d i n g

IDENTITY

B r a n d i n g

IDENTITY OUT DOOR

B r a n d i n g

IDENTITY IN DOOR

B r a n d i n g

SERVICE RECOMMENDATIONS SURVEY

1. Pick Up/Drop Off From Home Or Office

2. Grooming

3. Various Levels Of Training

4. Available 24/7

5. Food And Treats

6. Accessories From Local Dog Supply Vendors

7. Private Walks

B r a n d i n g

SERVICE RECOMMENDATIONS SURVEY

B r a n d i n g

Culture: Quantified

Pet

Audience: Want To Know What Their Dog

Is Doing

WHAT MAKES US STAND OUT?

B r a n d i n g

Quantified Pet

Culture: Quantified

Pet

Audience: Want To Know What Their Dog

Is Doing

WHAT MAKES US STAND OUT?

B r a n d i n g

MOCK UP OF APP

Campaign

"The best way to drive loyalty is to create consistently compelling and authentic experiences…"

-Paul Adams, Facebook

OBJECTIVES I. Introduce New Breed to the SF dog market II. Establish solid initial clientele group III. Establish strong digital presence (website, social media, app) IV. Foster cooperative relationships with local hotels and dog related business V. Become known as the most innovative dog daycare in SF

c a m p a g i n

New Breed updates you on your dog’s day so you feel like you never left him.

c a m p a g i n

New Breed’s skilled dog-loving staff makes sure that your dog is being well-taken care of throughout their stay.

New Breed helps you take advantage of San Francisco’s dog community.

New Breed measures your dog’s wellbeing and activity through quantified pet solutions to ensure that they’re always progressing.

KEY MESSAGES

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INTEGRATED MEDIA PLAN

EARNED MEDIA

EVENTS

PAID MEDIA WEBSITES

PARTNERSHIPS

ONLINE/SOCIAL MEDIA

BRAND PLATFRPOM

c a m p a g i n

EARNED MEDIA

EVENTS

PAID MEDIA

WEBSITES

PARTNESHIPS

ONLINE|SOCIAL MEDIA

INTEGRATED MEDIA PLAN Website

c a m p a g i n

EARNED MEDIA

EVENTS

PAID MEDIA

WEBSITES

PARTNESHIPS

ONLINE|SOCIAL MEDIA

INTEGRATED MEDIA PLAN PAID MEDIA

Dog poop bags. OOH, placed in dispensaries. dog parks around the city.

c a m p a g i n

Dog poop bags. Poster and handouts OOH, placed in dispensaries. dog parks around the city.

EARNED MEDIA

EVENTS

PAID MEDIA

WEBSITES

PARTNESHIPS

ONLINE|SOCIAL MEDIA

INTEGRATED MEDIA PLAN PAID MEDIA

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EARNED MEDIA

EVENTS

PAID MEDIA WEBSITES

PARTNESHIPS

ONLINE|SOCIAL MEDIA

INTEGRATED MEDIA PLAN Kick Off Event: Woofie Hour

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EARNED MEDIA

EVENTS

PAID MEDIA WEBSITES

PARTNESHIPS

ONLINE|SOCIAL MEDIA

INTEGRATED MEDIA PLAN Social Media

Innovative Doggie Homes Food Tech Cuties with iPads Emerging Pet Tech

Innovative Doggie Homes Food Tech Cuties with iPads Emerging Pet Tech

Doggie Apps Inventive Costumes 4XDQWLÀHG�&ROODUV Tech Toys $XWRPDWHG�6XSSOLHV

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INTEGRATED MEDIA PLAN Social Media

EARNED MEDIA

EVENTS

PAID MEDIA WEBSITES

PARTNESHIPS

ONLINE|SOCIAL MEDIA

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EARNED MEDIA

EVENTS

PAID MEDIA WEBSITES

PARTNESHIPS

ONLINE|SOCIAL MEDIA

INTEGRATED MEDIA PLAN Earned Media

Get a promotion by checking in on foursquare specific number of times. (Pet stores, dog parks etc.)

c a m p a g i n

We will announce the new facility and our services through blogs and publications Related in the area of interests; Trends, New Technologies, Dog care.

EARNED MEDIA

EVENTS

PAID MEDIA WEBSITES

PARTNESHIPS

ONLINE|SOCIAL MEDIA

INTEGRATED MEDIA PLAN Earned Media

“We don’t have an in service dog sitting option as a hotel service however, we do connect you with ABC Bay Area Child which does pet sitting while the guest is out of the room.” -Intercontinental Mark Hopkins

U.S. adult travelers consider their pet to be part of the family.

49%

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INTEGRATED MEDIA PLAN Partnerships EARNED

MEDIA

EVENTS

PAID MEDIA WEBSITES

PARTNESHIPS

ONLINE|SOCIAL MEDIA

INTEGRATED MEDIA PLAN Summary

Channels How are we communicating?

Hotel partnerships Magazine articles Blog articles Social media Opening Event Poster/ hand outs Dog poop bags Competition

Placement Where are we communicating?

Ritz, Marc Hopkins, Fairmont, Mariette Sf Chronicle, sfgate/pets Coolhunting, bold italic, Tech Crunch, Zina Theme: “Tech+pets”, Pinterest, Twitter, Yelp Voffie Hour -Bring your dog Dog Park Cafe in Duboce Park, Atlas Zazie OOH, placed in dog parks around the city FourSquare

c a m p a g i n

What do we want our audience to think, do & feel?

Think: New Breeder dog care improves our relationship, and proves it through innovative application Of technology. Do: drop off their dogs with us each every time they can’t be with them. Feel: close with their dog as though they were with them all day.

c a m p a g i n

Thank you!

Appendix

COMPETITORS

What is everyone else doing?

Discovery

APPENDIX

Slide 8 – “Where Dogs Have Their Day” National Geographic http://ngm.nationalgeographic.com/ngm/0604,/feature7/

Slilde 9 -13 - hEp://www.quantcast.com/sfspca.org#!demo

hEp://www.calgaryjournal.ca/index.php/family-‐life/families/220-‐to-‐wait-‐or-‐not-‐to-‐wait-‐why-‐some-‐people-‐are-‐holding-‐off-‐on-‐having-‐kids

Slide 19 – How Big Data Can Make Us Happier and Healthier, Mashable

hEp://mashable.com/2012/10/08/the-‐power-‐of-‐quanXfied-‐self/ hEp://en.wikipedia.org/wiki/Nike%2B_FuelBand

Slide 20 – “Apps for Dogs”, Mashable hEp://mashable.com/2013/03/14/apps-‐for-‐dogs/

Slide 21-‐ “Business Transparency”, Mashable

hEp://www.huffingtonpost.com/mary-‐ellen-‐biery/business-‐transparency_b_3103973.html

Slide 24-‐26 -‐ hEp://k9playXme.com/

hEp://www.petcamp.com/ hEp://www.welldogbodywork.com/

Slide 32 -‐ hEp://mylifescoop.com/2012/12/13/15-‐gadgets-‐for-‐ modern-‐pets/

Slide 57 – Study conducted by AAA and Best Western hEp://newsroom.aaa.com/2012/07/aaa-‐and-‐best-‐western-‐study-‐reveals-‐top-‐accommodaXon-‐needs-‐among-‐pet-‐travelers/

Primary research, InterconXnental Mark Hopkins Hotel, SF

COMPETITORS

What is everyone else doing?

• Daycare: $35/ day • Private: $60/day • Weekend care: $30/day $60/day • Half day: $30 • Overnight: $45(weekday), $65(weekend day) • 24/7: $65

• Private training: $50/hour Other special service depends on the company • Massage: depending on size. • Group paly(special): $ 16.95 per session • Dog swims: $ 56 per session • Afternoon Treats: $4.95 each • Wash and wear: $25

Discovery

COMPETITIVE ANALYSIS AVERAGE PRICE RANGE

Discovery

DISCUSSION GUIDE NAT I V E

Dog Daycare Discussion GuideSan Francisco, CALength: 90 minutesRecruited 3 groups of 5 dog owners

Objectives1. Gain knowledge about pet owner’s attitudes towards leaving dogs at daycare.2. Find out what types of services dog owners are interested in and what they are willing to pay for them.3. Gain insight about concerns and expectations related to being a pet owner.4. Understand the role the city of San Francisco plays in owning a dog.

Introduction (20 minutes) -Explain mirror -Icebreaker Homework: bring in a photo of your dog(s) with 2-3 sentences describing their personality. We want to find out their level of experience as a pet owner, how they perceive their dogs’ personali-ty(s), and general emotions towards their dogs.

Section I: General Dog/Owner Relationship (20 minutes)This will help us achieve objectives 1 and 3. Through the following questions we will gain a much deeper understanding the relationship between owners and their dogs, which will be segued into through the icebreaker exercise.

-How did you meet your dog?-Do you consider your dog a member of your family?-How much time do you spend playing with your dog during the day? -What types of things do you do? Do you wish you could spend more time playing with them? - Are your dogs getting enough physical activity?-How do you spend active time with your dog?-How do you spend down/relaxed time with your dog?-When is your favorite time spent with your dog?-Where do you take your dog to play?-How do you punish your dog when he misbehaves?-How do you treat them when they do something good or do a trick?-How would you like to improve your relationship with your dog?

Section II: Dog Daycare Facility (20 minutes)The following questions will help us achieve objectives 1 and 2. These questions will help us identify key qualities in an ideal dog daycare facility. Through them we can assess needs and expectations.

1

Discovery

DISCUSSION GUIDE CONT.

2

-How many hours would you leave your dog and how frequently?-Have you ever had a dog sitter? How did you decide to trust this person?-What would help you decide between choosing a sitter or a daycare facility?-Would you consider using a pet exchange service or use an online tool to find a sitter? -In what circumstances would you consider this?-In what sorts of situations would you put your dog in daycare? -How important is convenience when it comes to dog daycare?-How much planning in advance do you do when it comes to having your dog looked after?-What types of services/goods would you be willing to pay for in regard to your dog? -What types of services/goods would you want to be available for you at a dog daycare facility?-Have you ever left your dog at a daycare before? If so, how did you find out about it?-What would you expect from a dog daycare facility and why?-What would you expect from handlers at a facility?-How many dogs are you comfortable leaving your dog with during the day? -When you pick your dog up from daycare, what are you expectations about his mental state (tired, excited, etc)?

Section III: Dog Perspective (30 minutes)The following questions will help us achieve objectives 3 and 4. Here we want to gain perspective on what dog owner’s barriers to entry might be and how we can overcome them.

-How do you feel when you leave your dog at home when you’re away? -What would you leave your dog with for the day while you’re gone? -How do you prepare for leaving him/her home alone all day? -What do you worry about when you leave your dog alone while you’re gone?-Would you be comfortable leaving your dog at a facility overnight? For the weekend?-How do you feel about leaving your dog with somebody else? -What would be your biggest concerns with regard to this?-Would you rather have your dogs playing with other dogs or humans?-Does your dog love to play inside or outside?-How important is the fitness of your dog?-When does your dog seem happiest?-What are some challenges you face regularly having your dog in San Francisco?-What are some positive aspects of being a dog owner in San Francisco?

-------END OF DISCUSSION GUIDE-------

NAT I V EDog Daycare Discussion GuideHomework AssignmentName:Dog’s Name(s):

Instructions: Please circle the services below that you could consider paying for at a dog daycare facility. For the services that you select, indicate on the 1 - 5 scale how much you would be willing to pay for them (1 being a low price and 5 representing a premium price).

pick up/drop off 1 . . . 2 . . . 3 . . . 4 . . . 5

grooming 1 . . . 2 . . . 3 . . . 4 . . . 5

clothes/supplies for sale 1 . . . 2 . . . 3 . . . 4 . . . 5

training 1 . . . 2 . . . 3 . . . 4 . . . 5

gym 1 . . . 2 . . . 3 . . . 4 . . . 5

24/7 1 . . . 2 . . . 3 . . . 4 . . . 5

food/treats 1 . . . 2 . . . 3 . . . 4 . . . 5

private walks 1 . . . 2 . . . 3 . . . 4 . . . 5

camera surveillance 1 . . . 2 . . . 3 . . . 4 . . . 5

spa service 1 . . . 2 . . . 3 . . . 4 . . . 5

veterinary services 1 . . . 2 . . . 3 . . . 4 . . . 5

dental services 1 . . . 2 . . . 3 . . . 4 . . . 5

3

Discovery

MAN ON THE STREET INTERVIEW

SecXon I ConversaXon starXng quesXon: -‐How did you meet your dog? -‐How do you spend acXve Xme with your dog? -‐How do you spend down/relaxed Xme with your dog? -‐How would you like to improve your relaXonship with your dog? SecXon II -‐Have you ever had a dog siEer? How did you decide to trust this person? -‐Would you consider using a pet exchange service or use an online tool to find a siEer? -‐In what circumstances would you consider this? -‐In what sorts of situaXons would you put your dog in daycare? -‐What would you expect from handlers at a facility? SecXon III -‐Would you be comfortable leaving your dog at a facility overnight? For the weekend? -‐How do you feel about leaving your dog with somebody else? -‐What would be your biggest concerns with regard to this? -‐What are some challenges you face regularly having your dog in San Francisco? -‐What are some posiXve aspects of being a dog owner in San Francisco?

Discovery

CREATIVE BRIEF NATIVE

Creative Brief 4.29.13

SITUATION

Introduce a new daycare facility in SF dog world situated in the financial district.

COMPLICATIONS

The current market is saturated and we need to differentiate ourselves.

Pet owners fear that sending their dog to day care will have a negative impact.

INSIGHT

Pet parenting is a preparation for real parenting

INSPIRATION

Our primary audience lives is digital organized, they depend on the digital to enhance and manage their every day life.

OPPORTUNITY

The convenient location in the financial district provides an advantage because it is close to offices (There is no other dog facilities in this neighborhood)

People are using innovative technology e.g. quantify selves, and other data tracking and calculations to improve themselves. Applying this trend will help improve relations between pets and owners.

USP: Tune in with your dog (Improve your relationship with your dog)

OBJECTIVES:

I. Introduce new DCF to SF dog market II. Establish solid initial clientele group

III. Establish strong digital presence (website, social media, app) IV. Foster cooperative relationships with local hotels and dog related business V. Become known as most innovative dog daycare in SF

METRICS:

I. Gage interest with potential client via requests. + Attendance at the opening event.

II. How many membership we gain in the first 60 months. III. App downloads, Yelp responses, Webb traffic, social media interaction

(followers, likes, re-blogs, re-tweets, re-pins) IV. How many hotels, dog brands sign on to collaborate with us V. Paid/earned media: articles in SF publications mentions.

NATIVE Creative Brief

4.29.13 AUDIENCE

Primary target basics: Young Urban Professionals, 25-35, Male and Female, higher income, local San Francisco.

• Biggest segment of SF Population. o 25 to 34 year olds make up largest percentage of the total San

Francisco population. 1 • Putting off big life commitments like marriage and kids

o “Wick, who has been in an on-and-off relationship for about three years with a man who doesn't want children, has yet to start her family, "unless you count my puppies," she says. Wick calls her puppies "snooze-buttons" for her ovaries." 2

• Social Pressure to feel and be a good parent to their pet o 47% of pet owners feel that owning a pet is better for your social life

than social networking.

“Parental test drivers” This generation has more choices than any who have come before them. There is no longer the same social pressure to get married, settle down, and have children at a young age. They take advantage of this opportunity by taking more time to get to know themselves: to travel, to focus on their careers, and to date different people. Although they aren't yet ready for the responsibility of raising a child, they still crave a certain level of responsibility, as they get older. Their dog fits perfectly into this role, and serves as a stepping-stone towards one day having a child of their own. For now, their dog is their child, their companion, and the one they snuggle with before bed every night. Since they're so busy with work, their furry child helps to balance out their life by providing a sense of companionship. This doesn't mean that they aren't interested in having a social life, in fact they desire time out with friends and feel guilty about leaving their dog home alone when they go out to play. Even when they're not with their friends, these digital natives stay close through social media and are constantly Instagraming, tweeting, and status updating.

“[San Francisco] also has the lowest ratio of children to adults of any major U.S. city: There is little doubt that dogs are helping fill a parental void...’The Marina has a lot of young people who aren’t married so, you know, you get a dog,’ says Franchey’s girlfriend, Lisa Mobini, 29, a former NFL cheerleader.”3

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 23% Bay Area Census 2010

2 "To wait or not to wait: why some people are holding off on having kids", The Calgary Journal, 27 October 2011

2 "To wait or not to wait: why some people are holding off on having kids", The Calgary Journal, 27 October 2011 http://www.calgaryjournal.ca/index.php/family-life/families/220-to-wait-or-not-to-wait-why-some-people-are-holding-off-on-having-kids

3 San Francisco, Where Dogs Have Their Day, National Geographic

!

Discovery

CREATIVE BRIEF CONT. NATIVE

Creative Brief 4.29.13

Secondary: All same but travelers

• As businesses are becoming more supportive of pet travel, pet owners are taking advantage and bringing their furry friends with them. 4

“Hotels are offering room service, massages and beds for pets, and as silly as it sounds, Best Western has hired the "Dog Whisperer" to be the chain’s pet travel expert, The New York Times reports.”5 MESSAGING STRATEGY

1. Steves Dog Care has the professional and skilled trainers that will take care of your dog.

2. Steves Dog Care improves the relationship between you and your dog. 3. Steves Dog Care is always on trend with new technology that measures the

dogs actions during its stay 4. Steves Dog Care embrace’s the San Francisco dog culture

POSITIONING STATEMENT

We help you tune in with your dog.

ENGAGEMENT

What do we want our audience to think, do & feel?

Think: Steves Dog Care improves our relationship, and proves it through innovative application of technology.

Do: Drop off their dogs with us each every time they can’t be with them.

Feel: Close with their dog as though they were with them all day.

PLACEMENT

Kick off Event: “Woffie –Hour” After work –Bring your dog.

Poop bags handouts with our logo, direct male?

Get a promotion by checking in on foursquare specific number of times. (Pet stores, dog parks etc)

TONE

Honest, Straight forward, Sensible, Attentive, Informed, Personable.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"!29.1 million Americans travel with their pet within the last 3 years. 78% of pet travel companions are dogs -AAA and Best Western International Survey 40% plan to travel [with their pet] within the next year.-PetRelocation.com Survey, 2012

#!$%%&'(()))*+,-.$/.-*0,1(234356(-,78,97%:.4/27)3%$78,9:7&/%(;9/+%3,57<=>?=@<(!