Grievance management system by PenguinCRM

A close integration between MS Dynamics CRM and Facebook / twitter

1

Not able to listen to your customers on social

media?

2

Checkout the social plugin by PenguinCRM

A quantitative and operative integration between Social media and Dynamics CRM

Microsoft Dynamics CRM is the tread mark of Microsoft 3

How does it work?

1 2 3

4

5

1 Customers post feedback or complaints on facebook / twitter

All posts reflects on a new customized single social page within the

Dynamics CRM

Social CRM team (users of your CRM) could send personal reply

customers directly from the panel or submit the post as a ticket in

the CRM

Ticket would be generated in the CRM and will get connected

against the existing customer’s details for any future reference

2

3

4

The basic flow

6

Reach us @ http://www.penguincrm.com Call us @ +91 226687 4708, +91 406524 1102 Email @ info@penguincrm.com

Leading CRM consulting company in India