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MODERNIZINGL&D:PART2
Practical HOW-TOsformakingithappen
JDDillonPrincipalLearningStrategist,Axonify
Drivesmeasureablebusinessoutcomes Leveragesbrainscience
Socialandcollaborative
Familiarandmodern
Continuous,everyday
Personalizedandadaptive
Availablewhereandwhentheywantit
Motivatingandengaging
MatchesformattomessageEssential
principlesformodernlearning
InPart1ofourwebinarseries,weexploredessentialprinciplesforbuildingamodernlearningexperience.
Today,we’regoingtotakethestoryabitwider,butwewon’tbetalkingaboutagrandvisiontopresentyourCEO.
Andwedon’tbetalkingaboutL&Dinisolation.Thisisastorythatrequirespartnershipsacrossyourorganization.
We’retalkingaboutorganicchange.Small,iterativeimprovementsthatyieldBIGresultsovertime.
Andwe’retalkingaboutagility– improvingL&D’sabilitytoshiftandkeeppacewiththebusiness’needs.
Moreorgsarewaybackhere.
Thisiswherecontinuousinnovationlives.
Theabilitytolearnandevolvefasterthanyourcompetitorisalreadyadefiningcharacteristicofleadingorganizations.
Learningdrivesvalue throughimprovedexecution.
Inaworldofconstantdisruptionandchangingdefinitionsof“work,”L&Dmustevolveitsroleinsupportingbusinessresults.
Recognize thatmostlearninghappensnaturallyinthework
Appreciate thatpeopledrivetheirownlearningandsolvetheirownproblems
Value allformsofworkplacelearning
Realize it’saboutmeasuringimpact,nottrackingconsumptionandcompletion
Understand theworldischangingfast
JaneHartLearningintheModernWorkplace
Modernlearningorganizationmindset
Howdoweoperationalize amodernlearningmindsettodrivebusinessresults?
Content Experience
Bringingamodernlearningmindsettoliferequiresanimprovedinfrastructurethroughwhichperformancecanbeenabled.
Framework Tactics Experience
ModernlearningecosystemFRAMEWORK
The%’saren’texact…
Source:CharlesJennings|70:20:10Institute
L&Dmustalignit’sinfrastructuretothewaypeopleactuallydeveloponthejob.
Learningathome Learningatwork
Wemustmakelearningfamiliarandcapitalizeonpeople’severydayproblem-solvingskills.
Unstructured
Structured
Sharedknowledge
Performancesupport
Continuedreinforcement
Managementsupport
On-demandtraining
Formaltraining
AVAILABILITY
PRIORITY
ContextCriticality
ComplexityTimelinessContent
MotivationData
TheModernLearningEcosystemFrameworkprovidesastrategicdecision-makingstructureforaddressingperformancechallenges.
Drivesmeasureablebusinessoutcomes Leveragesbrainscience
Socialandcollaborative
Familiarandmodern
Continuous,everyday
Personalizedandadaptive
Availablewhereandwhentheywantit
Motivatingandengaging
Matchesformattomessage
TACTICSRight-FitLearning
Themodernemployee
Bersin ResearchBulletin,MeettheModernLearnerNovember26,2014
Peoplearetime-starvedandoutcome-focused.L&Dmustgotothemandmovesupportclosertothework.
Unstructured
Structured
Sharedknowledge
Performancesupport
?
AVAILABILITY
PRIORITY
Activatingtacticswithineachlayeroftheframeworkallowsforaconsistent,familiar,bottom-up,right-fitapproach.
Unstructured
Structured
Sharedknowledge
Performancesupport
Continuedreinforcement
Managementsupport
Formaltraining ?
AVAILABILITY
PRIORITY
Morechallengingissuesmayrequiremorelayers/tactics.
EXPERIENCEDesignacontinuouslearning
Employeesareoftenforcedtore-learnhowtolearnduetoinconsistenttacticsandconfusingexperiences.
Theframeworkallowsforthedesignofaconsistent,employee-centeredexperience.
Reinforcement
Behaviors
Analytics
Motivation Feedback
SharedExperience
CommunityofKnowledge
Events
OnlineContent
Activities
Messaging
KnowledgeGrowth
BusinessResults
ContinuousLearning Experience Design
Framework Tactics Experience
TheseelementsbringamodernlearningmindsettolifeANDdrivethevalueneededtoshiftorganizationalmindsetovertime.
Createanemployee-centriclearningexperienceEnableanagileframeworkforrespondingtobusinessprioritiesAlignlearningtoworkANDreal-worldbehaviorSetthefoundationformindsetshiftFocusonvalue
L&Dwillcontinuetofacechallengesasitworkstoredefinethevalueoflearninginthemodernworkplace.
Studentmindset
Manypeoplestillbelievelearninglookslikeschool.Wemustshiftthefocustoperformanceanddemonstrateanagileapproachtosupportthatalignstoreal-lifelearning.
Establishpractices
Wemustbeopentoevaluatingestablishedpracticesandchallengingstakeholderswhoareusedtoreceivingtraditionalcoursestofulfilleveryrequest.
Time
Weshouldn’tattempttoboiltheocean,butwemustmaketimetoexplorenewideasandhavemindsetconversations.
Skill
WemustevaluatetheskillsavailablenotjustwithinL&Dbutacrosstheorganizationandalignwithourevolvedmindset.
Tools
Wemustbeopentoexploringnew,purposefultools,challengingourvendorpartnersandmovingsupportclosertothework.
It’sdifficulttogetaroundbarrierslikethisinabig,bulkyvehicle.Butwhatifwe’reridingsmaller,moreagilebicycles?
TalkPERSONfirst,employeesecond
Evaluateyourcurrentplumbing
Findpartners+champions
Challengeyourstakeholders
Applyamodernframework
Relatenewideastoeverydaylife
Makeiterativechanges
EvolvingthewayanentireorganizationperceiveslearningisaMASSIVEshiptoturn.
L&Dmusthaveanendgameinmind,butweshouldlookforwaystoexplorethisvisionthroughagile,iterativechange.
Ultimately,thefocusmustbeontheongoingneedsoftheindividualemployee.Theywillshowuswhenandhowtheyneedsupporttogetthejobdone.
www.slideshare.net/JDDillon
ModernLearningPracticeLeaders
JaneHart
ArunPradhan ClarkQuinn
JoshBersinDonaldTaylor
MODERNIZINGL&D:PART2
Practical HOW-TOsformakingithappen
