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GCLR-OM-SQE-PPT-0022[1.0]

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• able to be maintained at a certain rate or level - "sustainable economic growth" • able to be upheld or defended - "sustainable definitions of good practice"

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89%

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• 99.99% on time running • Safety around trams

• 40 Rhinos Campaign • 2015 – 1,110,000 klms • 6 MV collisions/2 pedestrian collisions • no major injuries

• Ongoing LRV Operation training and performance monitoring

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Recurring Questions Jan 2015 (after 6

months)

June 2015 (after 1

year)

Jan 2016 (after 18

months)

Reliability

(very unreliable – very reliable)

91.4% 89.8% 90.6%

Customer service

(very poor – very good)

87% 82.1% 84%

Feeling safe and secure

(very unsafe – very safe)

91.3% 89.3% 90%

Clean and presentable

(very unclean – very clean)

93.5% 90.6% 90.4%

Ease of use

(very difficult – very easy)

81.5% 81.7% 89.3%

Overall Satisfaction

88.9%

86.7%

88.9%

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• Public transport usage on the Gold Coast has increased by 25% since the light rail was introduced

• Road traffic along the G:link route has reduced by 5% (after 1

year)

• Review of Green Power opportunities

• Business Sustainability KPIs

• Working with Australian Sustainability Council

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