Meet Your Customer

4.4.2012 Copyright Hanuman Consulting 1

HANUMAN CONSULTING

Would you

like to meet

your

customer?


Problems with customers

Exploring customer experience

New markets or customer segments

Internationalization

New product/ service launches

Challenges We Answer To

We answer to question ”how people think and what

they do” and bring the findings to your business.


What is customer strategy?

What your customers really need and desire?

Who are they & how they live?

How do you connect?

Do you act loyal to your customers?

Are they loyal to you?

We Listen to You and Your Customers.


We explore the customers

(needs, desires, behavior),

and design findings to the

product, service, marketing,

and/or MarkComm.

Commitment

(customer vs. you).

And sales and brand

value increase.

CASE: We are good at…

Resetting the Customer Segment

How? You get…



Helping in Entering a Foreign Market

We explore the markets in

question to match your

company and the product,

and help you to talk the

language of the customers.

Practical and in depth

enough data for your

internationalization

How? You get…



Intepreting Customer and Service Experience

We walk through together

with your customers the

service/ customer process,

and interpret the findings to

your service strategy.

Customer satisfaction,

committed customers,

and higher sales.

How? You get…


Hanuman’s Customer Centric Approach

RESULTS,

ITERATION

&

LEARNING

DEFINITIONS

& TARGET

SETTING

ETHNOGRAPHIC

RESEARCH ON

TARGET GROUP

OR MARKET

PLANNING,

DESIGN &

INTEGRATION

Customer Substance + Defining the Essential + Hands and Legs.

STRATEGY


We solve problems

Together with our customer

By thorough study quickly depicting

the essentials, and being sensitive to

tacit signs and knowledge.

Ready-to-use solutions!

Our Principles


Ask Us About:

Coaching &

lectures Consultancy Implementation:

Hands & legs

Customer and Culture Centric Service Design

and Strategic Marketing

Organizational Culture

4.4.2012 Copyright Hanuman Consulting

10

• Planner, Consultant.

• Strategic Marketing and Business

Anthropology.

Maria’s profile in LinkedIn.

• Researcher, Consultant.

• Consumer and Business

Anthropology.

Mia’s profile in LinkedIn.

Mia Uronen Maria Wan

We are a cross-disciplined team looking for

practical solutions that lead to great results

for our customers.

We are

http://fi.linkedin.com/pub/maria-wan/0/699/195







http://fi.linkedin.com/in/miauronen








Challenge us & Contact:

Hanuman Consulting

www.hanuman.fi

[email protected]

Tel. +358 40 5868899