MeaningfulMetricsintheWorkplace:UsingNatureInspiredandAnalyticTypologiestoDesign

Organizations

Burk Pemberton, StokJolene Goldsmith, Stok

Nicole Hagerman Miller , Biomimicry 3.8 @biomimicry38Melissa Marsh, PLASTARC @plastarc

Besuretoengageintheapp:sb16app.com

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MEANINGFUL METRICS IN THE WORKPLACE: USING NATURE INSPIRED AND ANALYTIC TYPOLOGIES TO DESIGN ORGANIZATIONS

Employers are struggling to attract, engage, and retain a workforce on account of antiquated hierarchical organizational models and workplace designs that stifle diversity, creativity, innovation, and intrinsic motivation.

There’s a need for adaptive organizational structures and workplaces, particularly in organizations with NextGen workforces geared towards outcomes that require a high-level of cognitive thinking, collaboration, and purpose alignment.

STATUS QUO:

Organizational Biomimicry enables organizations to authentically value human capital and tap into what uniquely motivates their workforce by taking a holistic and biomimetic look at governance structures, company culture, and the physical workplace.

Through a personalized, multi-stakeholder engagement process, Organizational Biomimicry redesigns organizations for success in the modern economy using nature-inspired models from living systems theory, community ecology, evolutionary biology, and more.

OUR SOLUTION:

In everything we do, we take a broad-thinking, partner-focused approach in order to solve complex challenges and build lasting relationships.

SERVICES:• Strategy• Tenant Representation• Project Management• Performance Design• Certifications & Branding• Quality Assurance

stok pushes the boundaries of what’s possible when it comes to finding, designing, building, and supporting our partners’ spaces.

ABOUT STOK

945 Front Street ZNE headquarter office ofDPR Construction & stok

THE US MACRO-ECONOMIC SHIFT – S&P 500 VALUE

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ORGANIZATIONAL DESIGN

INFORMATION TECHNOLOGY

PHYSICAL SPACE

In everything we do, we take a broad-thinking, partner-focused approach in order to solve complex challenges and build lasting relationships.

SERVICES:• Strategy• Tenant Representation• Project Management• Performance Design• Certifications & Branding• Quality Assurance• Organizational Biomimicry

stok pushes the boundaries of what’s possible when it comes to finding, designing, building, and supporting our partners’ spaces.

ABOUT STOK

945 Front Street ZNE headquarter office ofDPR Construction & stok

Nature-Inspired Design• Living systems

theory• Community ecology• Evolutionary biology

Workplace Strategy• Cultural anthropology

• Social psychology• Change management

• Data science & visualization

Workplace Design• High performance

building• Organizational design

• Human capital valuation• Financial Analysis

DIVERSE EXPERTISEOrganizational Biomimicry combines data science and biology with high-performance building and organizational design expertise. This unique partnership enables engagement far beyond a traditional change management approach by looking at the workplace and its occupants as a holistic and dynamic system.

Organizational Biomimicry Partnership:

Ask them: “what is the most interesting workplace metric you’ve learned about at this conference?”

Commit to one thing you will each do on Monday morning to implement this metric in your organization

Put it on your calendar!!

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NOW TURN TO THE PERSON NEXT TO YOU…

PURPOSE

INTRINSIC MOTIVATION

AUTONOMY

PURPOSEMASTERY

PURPOSE

INTRINSIC MOTIVATION

AUTONOMY

PURPOSEMASTERY

In a TRADITIONAL HIERARCHY, layers of management establish how products are approved and monitored.

HIERARCHY VS. SELF-MANAGEMENT

SELF-MANAGEMENT takes powers traditionally reserved for executives and managers and spreads them across all employees.

PURPOSE

INTRINSIC MOTIVATION

AUTONOMY

PURPOSEMASTERY

PERFORMANCE REVIEWS

Sourc

e;f

indm

yshift

.com

of performance reviews are painful and ineffective

90%

Feeling underappreciated is reason for quitting. #1 HIGHER

TURNOVER

1/4 OF EMPLOYED ADULTS DON'T TRUST THEIR EMPLOYERS

PURPOSE

INTRINSIC MOTIVATION

AUTONOMY

PURPOSEMASTERY

92% of millennials believe BUSINESSES SHOULD BE MEASURED BY MORE THAN THEIR PROFITS.

NON-PURPOSE ORIENTED WORKERS PURPOSE ORIENTED WORKERS

MEASURING HUMAN CAPITAL

Engagement Turnover Ratio

Happiness IndexWorkforce Diversity

Professional DevelopmentInclusive Governance

Productivity Hours worked

Indoor Air QualityDaylighting

Job Flexibility

Fair Wages Minimum Wage

Living WageGender Pay EquityPay Scale Equity

OLD METRICS(Outputs-Based)

NEW METRICS(Inputs-Based)

INCLUSIVE ECONOMY METRIC SET

WORKPLACE

COMMUNITY

GOVERNANCE

What % of your Significant Suppliers are located in low-income communities, or create employment opportunities for other chronically underemployed populations?

What % above living wage did your lowest-paid worker (excluding interns) receive during the last fiscal year?

What % of the members of your Board of Directors (or equivalent) are women or individuals from other underrepresented populations?

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ORGANIZATIONAL DESIGN

INFORMATION TECHNOLOGY

PHYSICAL SPACE

©2016 PLASTARC

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MEANINGFUL METRICS IN THE

WORKPLACE

N E W M E T R I C S ‘ 1 6

©2016 PLASTARC

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Melissa MarshSenior Managing

Director, Occupant

Experience

Savills Studley &

Founder and Executive

Director, PLASTARC

pro multi-tasker and

problem solver

©2016 PLASTARC

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Social research and people analytics for the built environment

D A T A & U XV I S U A L -I Z A T I O N

S O C I O -S P A T I A LA N A L Y S T

W O R K P L A C EA N T H R O -

P O L O G I S T

C U L T U R E O FT E C H N O L O G Y

25 one workplace at a time

Making the world a better place,

©2016 PLASTARC

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“room for improvement” evidence is everywhere

Not all workspaces are great… yet

WorkplaceConsumerization:the expectation for high performance,

customized, on demand, and technology integrated,

moves from lifestyle to workplace.

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Integrating HR, IT & RE/FM for optimal employ experience designA successful workplace experience demands

cross-departmental partnership.

We are at the intersection of these disciplines

and enable the people, parts and pieces to talk

to each other.

H R I T

R E / F M

©2016 PLASTARC

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“It is a method of building teams that communicate and innovate. It is a way of

telling customers who you are and what you stand for. Architecture is perhaps one of the

least understood and most powerful business tools available. Yet architects, by and large,

remain unaware of architecture’s bottom-line prowess…”

- Bruce Nussbaum, BusinessWeek, November 1999

©2016 PLASTARC

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From Building to People MetricsPEOPLEYour people are your most valuable asset. The workplace critically impacts recruitment, retention and productivity.

ACCESSIBILITY

ERGONOMICS

CONNECTION

INDOOR AIR QUALITY

HEALTH + WELLNESS

SNACK/FOOD QUALITY

COLLABORATION SPACE

SERENDIPITOUS INTERACTION

TRANSPARENCY +

COMMUNICATION

BRAND EXPRESSION

MOTIVATION + ENGAGEMENT

ATTRACTION + RETENTION

BUILDINGSHaving a baseline of costs, efficiency metrics, and ideas for improvement will reassure your CFO you’re on top of it.

CASH, P&L IMPACT

COST AS % OF REVENUE

COST / SEAT

COST / PERSON

COST / SQ FT

SQ FT / SEAT

SQ FT / PERSON

CAPEX REQUIRED

VACANCY / UTILIZATION

©2016 PLASTARC

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Biomimicry: looking closely to discover models for improving other systems

Organizational and spatial

©2016 PLASTARC

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So what might we look at and compare…

S P A T I A L S T R U C T U R E

T H E W A Y Y O U ’ R E

W O R K I N G

O R G A N I Z A T I O N A LS T R U C T U R E

The way you work is made up of the spatial and non-spatial elements combined –

and you have to understand both.

©2016 PLASTARC

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R I S K / P E R I L

Patterns of biophilic design

V I S U A L t o N A T U R E

C O N N E C T IO N w i t h N A T U R E

T H E R M A L &

A I R F L O W

S E N S O R Y S T I M U L I

W A T E R

D Y N A M I C &

D I F F U S E L I G H T

N A T U R AL

S Y S T E MS

B I O M O R P H IC F O R M S & P A T T E R N S

M A T E R I A L C O N N E C T I O

N w i t h N A T U R E

C O M P L E X IT Y &

O R D E R

P R O S P E C T

R E F U G E

M Y S T E R Y

T e x t s m a l l o r i n t h e s p e a k e r s n o t e s . W e l l

©2016 PLASTARC

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C A S E S T U D I E S

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T A K I N G A L O O K A T

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Self organizers

in physical space

©2016 PLASTARC

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Zappos: Collisions per hour becomes the metricPerformance-based targets for investments in workplace environment that is part of larger conversation about how to measure the impact of space on people.

• Self-management approach • Workplace environment to support increased

autonomy for occupants & teams to navigate work day

• Each team member instilled w/sense of control over workspace

FLEX ORGANIZATIONAL STRUCTURE AT ZAPPOS (Tony Hsieh, CEO)

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F O R

©2016 PLASTARC

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10 years ago Today

Exceptional company growthYour typical boom.

©2016 PLASTARC

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Entrepreneurial leadershiprequires participatory design.

©2016 PLASTARC

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How to design workplace without an org chart?

©2016 PLASTARC

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Make one…

©2016 PLASTARC

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Learning from the hackable office.“room for improvement” evidence is everywhere

©2016 PLASTARC

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Put a handle on it!User-driven design leads bio-centric workplace decisions

©2016 PLASTARC

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S P A T I A L S T R U C T U R E

… G E T T I N G T O O P T I M I Z E D W O R K I N G

O R G A N I Z A T I O N A LS T R U C T U R E

©2016 PLASTARC

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F O R

F O R

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Mozilla:10,000 self-organizers connected by the cloud

©2016 PLASTARC

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How to apply Mozilla’s fail-fast, open-source ethos to its workplace

strategy to create an organization that is truly open-source?

How can the workplace enable aself-organizing system?

©2016 PLASTARC

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Spatial design that that reinforcesself-organization

Open Mozilla’s physical space for civic and industrial events.

Develop a public-facing platform to share the company’s struggles and triumphs in workplace design.

Enable and encourage others, both inside and outside Mozilla, to participate in design process.

©2016 PLASTARC

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Open source workplace

©2016 PLASTARC

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Design solution:a front porch for the

community

©2016 PLASTARC

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S P A T I A L S T R U C T U R E

… G E T T I N G T O O P T I M I Z E D W O R K I N G

O R G A N I Z A T I O N A LS T R U C T U R E

©2016 PLASTARC

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People, place and nature…coming together to enable

successful organizational change.

©2016 PLASTARC

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Or three in a row needed to win!success

©2016 PLASTARC

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Thank you!Melissa Marsh Melisa@plastarc.com917 397 3935

This document contains confidential and proprietary information of PLASTARC, Inc. and is to be used by the recipient only for purposes of evaluating and engaging PLASTARC, Inc. If you do not agree to keep the contents of this proposal confidential, please return the material and do not use its contents. Certain contents of this proposal are considered trade secrets and/or are protected by copyright.

© 2016 PLASTARC, Inc. All rights reserved.

@Biomimicry38

Conscious emulation of nature’s genius

@Biomimicry38

When comparing the human patent database with nature’s solutions,

there is only a 12% overlap in common solutions.

Biomimetics: its practice and theory, Julian F. V. Vincent*, Olga A. Bogatyreva, Nikolaj R. Bogatyrev, Adrian Bowyer and Anja-Karina Pahl

@Biomimicry38

Biomimicry 3.8 | Biomimicry.net

ROI Includes:

• Ripple of Impact

• Risk of Ignoring

@Biomimicry38

Biomimicry 3.8 | Biomimicry.net

Short Term/Immediate

• Employee engagement

• Dissolving Silos

• Systems perspective

• New lens problem solving

• Sustainability grounded in science

@Biomimicry38

@Biomimicry38

Medium-Long Term

• Patents

• Design Strategies

• Innovation

• New Revenue

• Thought Leadership

Carbon Sequestered

Water Stored and Purified

Sediment Retained

Pollution Detoxified

Pollinators Supported

Biodiversity Enhanced

Soil Fertility Enhanced

Nutrients Cycled

ECOSYSTEM SERVICESproducedper factory

Food, fiber, and fuelGenetic resourcesBiochemicals, natural

medicines, and…Ornamental resources

Fresh water

Spiritual and religousvalues

Knowledge system

Education and Inspiration

Recreation and aestheticvalues

Sense of place

Cultural diversity

Social relations

Primary production

Provision of habitatNutrient cycling

Soil formation andretention

PhotosynthesisWater cycling

Invasion resistance

Herbivory

Pollination

Seed dispersal

Climate regulation

Pest regulation

Disease regulation

Natural hazard protection

Erosion regulation

Water purification andwaste treatment

Water regulationAir quality regulation

ECOSYSTEM SERVICE PRIORITIES

Ecological Priorities

Community Priorities

Business Priorities

Cumulative

How does biomimicry

apply to organization

design?

Organizational Biomimicry

• USGBC: Mycelial fungus

networks -> organizational structure

• Alameda County: Natures best practices -> education

• America Learns: Hibernation strategy -> reconfigure operations,

increased sales 20%

Workplace Strategy | Nature Inspired Design | Workplace Design

Ask them: “what is the most interesting workplace metric you’ve learned about at this conference?”

Commit to one thing you will each do on Monday morning to implement this metric in your organization

Put it on your calendar!!

1

2

3

NOW TURN TO THE PERSON NEXT TO YOU…