Personal and Professional Performance Execution That Will Make You:

Efficient;

Effective;

Outcome Focused

Kevin W. Cook

2563 Peachtree Dr., Perkasie, Pa., 18944 H(215) 258-2160; C(215) 527-1985

vcircle@comcast.net

Leadership and Organizational Development, Performance Consulting, Talent Review/Succession Planning, Training & Development, Personal and Executive Coaching,H.R. Business Partner, Training Management,Call Center Management,Customer Service

Expertise

To support and promote a forward thinking company where:

•I can make a significant contribution to bottom-line results•An upbeat positive attitude and sense of humor are

important•Decisions are made for long term growth and development of

individuals, the client and the organization•Investment in human capital (internal & external) is valued

as crucial

Objective

•Top 3 needs of teams, markets, organizations, etc.*•Outcome of needs satisfaction

Organizational Requirements

Organizational

AlignmentIndividual

Accountability

Open and Honest

Communication

Customer Satisfaction/

Profitability

•4 Necessary Ingredients

for Success

Addressing Requirements

Expectations Resources

Execution

Mission, Vision,

Culture

Results (Engagement)

Provide clear specific Expectations

Drive a “Culture of Accountability”

Ensure that the foundational Experiences of the organization and the individual are in alignment with the intended Culture

Meeting the Needs

Beliefs

Experiences

Behaviors

Results

Culture

•Develop a culture of Feedback, Accountability, Communication, Coaching and Mentoring in alignment with the expectations

•Promote an understanding of “How to have the conversation”

Meeting the Needs, cont’d

Beliefs

Experiences

Behaviors

Results

Culture

• Develop a culture of engagement based on individual uniqueness and talent

• Based on engagement, promote an environment of sales and customer service based on accountable Service Level Standards

Meeting the Needs, cont’d

Beliefs

Experiences

Behaviors

Results

Culture

• Minimal investment in analysis and recommendations

• No cost for ongoing implementation

• Sales performance at 39% above goal

• Turn over decreased 27%

• Call Center Quality 94.3%

Cost/Benefit Analysis

• Improved performance at all levels of the

organization

• Increased job satisfaction and employee

engagement

• Increased retention (employee and client)

• Minimal cost to organization.

Key Benefits

Dawn Kline, VP, The Nyman Group (business partner)

“Kevin hired us to develop a customized, sales training program for one of Sovereign Bank's regional divisions. Kevin was delightful to work with. He worked diligently to identify internal constituent needs and to build a coalition of support for strategic, professional development.”

Judy McKee, Owner, McKee Consulting LLC “Kevin has superior communication skills which gives him a heads up when managing and working with others. I know his character is impeccable. In a world where soft skills are hard to measure, this man measures up in the top 10. He knows his business and strives to give others a chance to grow with his leadership and talent. I would recommend him for any job that required leadership skills and interpersonal communication skills. “

Kevin Meck, AVP-HRIS Manager Reporting, Sovereign Bank “Kevin is a complete business partner with an unrivaled dedication towards providing solutions. Kevin has the ability to dive into the core issues with the business leaders and help not only drive results but develop plans that strive for continuous improvements. I was fortunate to work with Kevin on many projects and Kevin played such a valuable role in ensuring successful completion of each project. Kevin is well respected by all those that work with him, a true professional who understands the big picture.”

Client Feedback

Myers-Briggs, Personality Assessment Qualified

Linkage, Inc., Coaching Leaders, Certification

Hay Group, Emotional Intelligence

Gallup, Inc., Strengths Performance Coach

Partners in Change, Performance Consulting Certification

Arbinger Inst., Coaching Certified

Partners in Leadership, Accountability Certification

Workplace Diversity Certified

McKee Motivation, LLC, LAMA Certified

Certifications