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This presentation was delivered to an Australian/New Zealand audience in July 2011. The webinar was sponsored by Anthill Magazine and Citrix Online.
Citation preview
The Future of Work: Mastering the Art of Managing in the Cloud
Citrix Online AsiaPac 27 July, 2011
James P. Ware, PhD Executive Director The Future of Work…unlimited
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
A Tale of Two Books
- 1 -
The Difference
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Shift Happens—Again
- 2 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Shift Happens—Again
- 3 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Today’s Agenda
Why is remote/mobile work growing so
rapidly?
What challenges does the “anywhere office”
present?
How can you keep remote employees
engaged?
What does all this mean for the future of
work?
A conversation about managing
remote teams and a distributed workforce
- 4 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Work Evolves
What “work” is
How “work”
gets done
Where “work”
gets done
What workers
do
- 5 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
The “Anywhere Office” is a Reality Today
- 6 -
35%
32%
33%
“Third Places”
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
The Mobile Workforce is Growing Rapidly*
* “Mobile” means working away from office at least two days per week.
Source: Future of Work Demographic Projections, 2011
- 7 -
Mobile Workers as Percent of the Global Workforce
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
1 2 3 4 5 6 71990 1995 2000 2005 2010 2015 2020
16%
27%
35%
Technology Cost of space Cost of commuting Cultural values Public policy Sustainability
Old habits Management discomfort Investment costs Uncertainty about ROI Difficulty measuring impact
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Why Embrace Remote Management?
- 8 -
Cost Reduction
Liability Mitigation
Geographic Diversification
Environmental Impact
Business Continuity
Talent Attraction
Public Policy
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Some Local Examples
- 9 -
Sydney Surges to 14th-Most
Expensive City in the World
- July 13, 2011
New Ash Cloud
Grounds Flights
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Australia’s National Digital Economy Strategy*
- 10 -
"The comprehensive transition of Australia's economy and society to a digital economy is appropriately a market-led phenomenon. Maximising the benefit of the digital economy requires action by all levels of governments, industry and the community as a whole.”
Goals: • online participation by Australian
households; • online engagement by Australian
businesses and not-for-profit organisations;
• smart management of our environment and infrastructure;
• improved health and aged care; • expanded online education; • increased teleworking; • improved online government service
delivery and engagement; • greater digital engagement in regional
Australia. * As reported by iTwire.com on 31 May 2011
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Unique Aspects of “Different Places” Work
- 11 -
Fewer accidental meetings
Less face-to-face
time
More task time, less
social interaction
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation
* Adapted from a model first developed by Bob Johansen, Institute for the Future
- 12 -
Different
Same
Same Different
Place
Time
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Employee Engagement The Critical Ingredient Clarity of
expectations
Rewards for engagement
Inspirational leadership
Quality of peer/ subordinate relationships
Regular feedback
- 13 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Engaging Distributed Team Members
Be a role
model
Lead Team-
building exercises
Celebrate
life events
Build a Playbook of tactics
Teach empathy
- 14 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Forming a Virtual Team Critical Team-Building Activities
- 15 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Agree on Tangible Performance Measures for Each Job . . . and Use Them
- 16 -
Why does this job exist?
How will we know it’s being done well?
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
What Does All This Mean for You?
Lead
by Doing
Invest in Appropriate Technologies
Embrace Distributed Work
- 17 -
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
For Further Information
Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork
James P. Ware, Ph.D. Executive Director The Future of Work…unlimited Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile [email protected]
- 18 -
Special thanks for background research assistance to: Laurie Aznavoorian, Geyer Ltd. Bevis England, Telework New Zealand/Australia Kate North, e-Work.com Kate Lister, Telework Research Network