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Welcome…
Agenda Introductions
Welcome
Overview of Marco
Overview of Mitel
User Experience
Microsoft Demo
Wrap Up/Next Step Discussion
Objective
To understand
<insert customer
name>’s business
objectives and
demonstrate Marco’s
capabilities so we can
expand our relationship.
History of Success
1930
1973
1975
1985
1997
2001
2002
2002
2005
2010
The Typewriter Shop
Marco
Copiers
Voice & Data Networks
ISO Certification
100% ESOP
Audio/Video Systems/
Facility Security
Document Management/Workflow
Managed Services
LEAN Continuous Improvement Process
Mission
To help our customers
effectively apply
technology that
contributes to their
success.
Minnesota
Alexandria
Bemidji
Brainerd
Detroit Lakes
Mankato
Minneapolis/St. Paul
Rochester
St. Cloud
North Dakota
Fargo/Moorhead
Grand Forks
South Dakota
• Sioux Falls
Iowa
Decorah
Service Where You Need It
Expect Satisfaction – Best Product, Service & Price
Q#1 - This is a fun and friendly place to work 217 of 237 employees agreed or strongly agreed
Q#8 – I like what I do at Marco231 of 237 employees agreed or strongly agreed
Q#11 – I feel Marco is a good corporate citizen226 of 237 employees agreed or strongly agreed
Marco was honored as one of the Top 25 Best Companies
to Work for in America, a Minnesota Work-Life Champion
and the MN ESOP Company of the Year.
Employee Satisfaction
1994 191 2 11
1995 164 6 9
1996 102 3 6
1997 125 4 5
1998 191 5 15
1999 139 2 3
2000 220 5 3
2001 255 5 6
2002 317 3 43
2003 322 3 47
2004 299 4 35
2005 280 2 28
2006 384 2 35
2007 385 5 35
2008 520 4 41
2009 707 8 38
TOTALS 4,601 63 360
Year Yes No Maybe
“If you had the opportunity, would you recommend Marco?”
Customer Satisfaction
Marco is a proud sponsor and contributor to programs that benefit the communities we serve.
Central Minnesota Community Foundation - Business Award in Philanthropy – 2009
Minnesota Keystone contributor since 1981
Do Well, Do Good
Voice
Data
Video
Connecting the power of the network.
System planning and design
System implementation
Project management
Help desk support
System Training
150 professional
services staff:
Technical Expertise
Strategic Partners
Enterprise Accounts
University of Minnesota
Agenda Introductions
Welcome
Overview of Marco
Overview of Mitel
User Experience
Microsoft Demo
Wrap Up/Next Step Discussion
