Upload
sandra-fernandez
View
1.070
Download
0
Embed Size (px)
DESCRIPTION
Presentation for the 2012 Texas Library Association Annual Conference.
Citation preview
Managing Your Library'sOnline Reputation
Sandra FernandezHouston Public Library
2012 Texas Library AssociationAnnual Conference
#txla12
The Boring Detailsrep·u·ta·tion
[rep-yuh-tey-shuhn] noun
.the estimation in which a person or thing is held, especially by the community or the public generally; repute: a man of good reputation.
.favorable repute; good name: to ruin one's reputation by misconduct.
A favorable and publicly recognized name or standing for merit, achievement, reliability, etc.: to build up a reputation.
The estimation or name of being, having, having done, etc., something specified: He has the reputation of being a shrewd businessman.
The Boring Details
REPUTATION
A favorable and publicly recognized name or standing for merit, achievement, reliability, etc.:
to build up a reputation.
The Boring Details
Write it down!Policy or GuidelinesWhen do you respond?Who responds?
When can you delete comments?
When do you move the conversation offline?
Will you allow customers to post on your wall? tag photos? post comments on your events?
The Boring Details
Write it down!Templates & Best Practices
Schedules & Editorial Calendars
The Boring Details
Write it down!Messaging Integrate social media into daily activity
Make sure your updates are in line with the priorities and messages of your organization
Goals & Reports
Where to Find Me
Sandra Fernandezwww.sandrasays.com
Twitter.com/SandraSays
Facebook.com/SandraSays