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Your business always had a reputation, today however knowing how to listen, build good will and have a plan are keys to successfully managing your business social reputation.
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Managing Your Business Social
Reputation
Presented by
Social Reputation
Have A Good ExperienceTell 5 People
Have A Bad ExperienceTell 10 People
Have A Good Experience Tell3 People
Have A Bad Experience Tell3,000 Pete Blackshaw
Photo credit: basykes under creative commons license
Social
Reviews
Photo credit: Kitchen Nightmares
According to Erik Qualman in Socialeconomics
90 % of consumers trust Peer Recommendations
Vs14% of consumers trust
Advertising
Managing Your Business Social Reputation Is Not A Nice To
Have It’s a Must Have.
1.Listen 2.Build Good Will 3.Plan
Do You know what people are saying about you?
In the end it comes down to how you handle people.
What’s your plan?
How To Maintain Your Business Social Reputation
1. Understand what people are saying about you and where• Google Alerts, Google Places• Review Sites - Yelp• Twitter, Facebook
2. Generate Good Will Ahead of Time • Build Relationships• Be Helpful• Treat Your Online Presence Like Your Offline
Presence3. Have a Plan• Know what you’ll say in good an bad scenarios• Set up guidelines ahead of time• Determine your response time
For more information check out: Facebook: http://www.facebook.com/Life.Simplified.BusinessTwitter: @JVSimplifiedLinkedIn: http://www.linkedin.com/in/jenvondenbrinkWebsite: http://yourlifesimplified.com
