Managing As If Tomorrow Mattered 1 09

Managing As If Managing As If Tomorrow MatteredTomorrow Mattered™™: :

Building an Organization Building an Organization

Based on Talent, Learning,Based on Talent, Learning,

and Knowledgeand Knowledge© 2009, Next Level Consulting, LLC.© 2009, Next Level Consulting, LLC.

© 2009, Next Level Consulting, LLC.

The Missing Element?The Missing Element?

Compliance

Recruiting

Employee Relations

Benefits/Costs

TALENT


The Business Problem of TalentThe Business Problem of Talent

Many workers aren’t learningMany workers aren’t learning Many supervisors ill-equipped to coach/mentorMany supervisors ill-equipped to coach/mentor Organization maintaining, not building, capacityOrganization maintaining, not building, capacity Productivity gains from technology & reductionsProductivity gains from technology & reductions No knowledge strategyNo knowledge strategy Chronic talent and labor shortagesChronic talent and labor shortages NeedNeed for training exceeds for training exceeds timetime to train to train

© 2009, Next Level Consulting, LLC.© 2009, Next Level Consulting, LLC.

Knowledge-Creating OrganizationKnowledge-Creating Organization

Future orientedFuture oriented HR as Business Partner, Organization AnalystHR as Business Partner, Organization Analyst Supervisors manage workload Supervisors manage workload ANDAND talent talent Employees taught to self-manageEmployees taught to self-manage Talent and Organizational Capacity is measuredTalent and Organizational Capacity is measured Competency models add clarityCompetency models add clarity Learning Strategy rather than only classroom eventsLearning Strategy rather than only classroom events Growth mandated=employee develops a “skill portfolio”Growth mandated=employee develops a “skill portfolio” HR assists management in:HR assists management in:

*mapping the workforce *mapping the workforce *coaching the coaches*coaching the coaches

© 2009, Next Level Consulting, LLC.© 2009, Next Level Consulting, LLC.


WorkplaceWorkplace AnalysisAnalysis

Overcomes static work systemsOvercomes static work systems Under-performance identifiedUnder-performance identified Human systems tie into processes & resultsHuman systems tie into processes & results Smart controlsSmart controls Are we working smarter?Are we working smarter?

© 2009, Next Level Consulting, LLC© 2009, Next Level Consulting, LLC

SuccessionSuccession PlanningPlanning

Organization’s talent needs and risksOrganization’s talent needs and risks Objective identification of future leadersObjective identification of future leaders Preparation of ready replacementsPreparation of ready replacements Knowledge documentedKnowledge documented Formal mentoringFormal mentoring Monitor progressMonitor progress


Leadership DevelopmentLeadership Development

Coaching/feedback skillsCoaching/feedback skills Using competency models for employee Using competency models for employee

developmentdevelopment Talent discernment/observation skillsTalent discernment/observation skills Data driven each yearData driven each year


Competency Based Job DesignCompetency Based Job Design

Best practices documentedBest practices documented Objective baseline for hiring, promotion, Objective baseline for hiring, promotion,

compensationcompensation Career development roadmapCareer development roadmap Design future job trainingDesign future job training


Workforce AnalysisWorkforce Analysis

Internal best practices/competencies Internal best practices/competencies Macro/micro skill gap assessmentMacro/micro skill gap assessment Identify high potentials Identify high potentials Behaviors of underperformanceBehaviors of underperformance Action plan for developmentAction plan for development


Learning StrategyLearning Strategy

Equal status with other business strategiesEqual status with other business strategies Beyond classroom events to o-t-j activitiesBeyond classroom events to o-t-j activities Clear progression path/sClear progression path/s Individual & organizational milestonesIndividual & organizational milestones


Skill Based PaySkill Based Pay

Subjective measures reducedSubjective measures reduced Look forward, not backwardLook forward, not backward Certifiable skill acquisitionCertifiable skill acquisition Enhanced levels of accountabilityEnhanced levels of accountability Promotes developmentPromotes development


Knowledge Management/TransferKnowledge Management/Transfer

Information & knowledge move Information & knowledge move acrossacross and and up & downup & down

Technology plays a partTechnology plays a part Human systems=mentoring, debriefings, Human systems=mentoring, debriefings,

daily learnings from customers, etc.daily learnings from customers, etc.


Idea CreationIdea Creation

High need in knowledge-based economyHigh need in knowledge-based economy A few creative minds are not enoughA few creative minds are not enough Encourages the “Innovation Factor”Encourages the “Innovation Factor” Formal program to create fresh ideasFormal program to create fresh ideas


Business metricsBusiness metrics Yearly checkpointsYearly checkpoints Talent growthTalent growth Improvement in people’s skills Improvement in people’s skills Organization’s ability to do moreOrganization’s ability to do more


Measuring Organizational CapacityMeasuring Organizational Capacity

The Missing Element?The Missing Element?

Compliance

Recruiting

Employee Relations

Benefits/Costs

TALENT


Super 7 Strategies Super 7 Strategies for HR to for HR to Manage As If Tomorrow MatteredManage As If Tomorrow Mattered

1)1) Do you know your skill/talent landscape? Do you know your skill/talent landscape? Workforce mapped? Workforce mapped?

2)2) Strength of supervisory practice? Strength of supervisory practice? Coaching? Development talent?Coaching? Development talent?

3)3) Know what employees absolutely need Know what employees absolutely need to know? Using Best Practices, not to know? Using Best Practices, not minimum requirements?minimum requirements?


Critical StrategiesCritical Strategies (cont’d.) (cont’d.)

4) Learning required for every employee? Not 4) Learning required for every employee? Not just those wanting promotion?just those wanting promotion?

5) Systems and tools promote continuous 5) Systems and tools promote continuous learning o-t-j?learning o-t-j?

6) Compensation focused on future? Pay for 6) Compensation focused on future? Pay for growth & development?growth & development?

7) Measure growth of organizational capacity?7) Measure growth of organizational capacity?



Managing As If Managing As If Tomorrow MatteredTomorrow Mattered™™: :

OrganizationOrganization

Knowledge Knowledge

LearningLearning

TalentTalent© 2009, Next Level Consulting, LLC.© 2009, Next Level Consulting, LLC.

For More Info:For More Info:

Take Your Results To The Next Level!Take Your Results To The Next Level!

Charlyne Meinhard 804-559-1567Charlyne Meinhard 804-559-1567

[email protected]@NextLevelForYou.com

www.NextLevelForYou.comwww.NextLevelForYou.com