Malcolm Deery, Programmed Group, presents at the OHS Leaders Summit

Our JourneyTo Zero HarmOHS Leaders SummitNoosaFebruary 2013

Caption

Diversity of safety culture / expectations

>$1,400,000,000 sales>10,000 employees>1,000 contract sites>100 offices

Operational challenges

Tell us about –

A bad day at work

A good day at work

Behaviour - Definition

“What we do OR What we don’t do” -

Organisationally

Managerially / Supervisory

Individually

Business Imperatives

Cost Quality

Delays Equipment

Reliability

Customers Safety

First of the Equals

Incident - Definition

An Unplanned Event that results in or could have resulted in:

An injury

Damage to product and / or equipment

Loss of product

A delay or other loss that impacts on the customer

….a negative

Proposition

Unsafe work practices are inefficient!

Incident Probability

FatalitySlips due to moisture, falls, rolls and hits the back of his skull and dies.1

Lost TimeSlips due to moisture, falls, breaks his arm30

Medical Treatment

Slips due to moisture, falls and sprains his ankle

First Aid Near Miss 3,000

Slips whilst climbing on the truck, bruises his leg on the framework

30,000 Unsafe Acts & Conditions

Person climbs onto a truck rather than using correct height access equipment

300

Beliefs

Caption

Working safely is a condition of employment

Employee involvement is essential

All injuries are preventable

I will get the level of safety I demonstrate I want

Operational challenges

Characterised by -

A bad day at work – Unplanned

A good day at work – To Plan

Stories Symbols

Rituals &Routines

PowerStructures

ControlSystems

OrganisationalStructures

Our Culture Designing our Future

Stories Symbols

Rituals &Routines

PowerStructures

ControlSystems



To be a leading provider

of staffing, maintenance

and project services “without injury”


• Good news newsletters to customers• PRG Safety Alerts• Celebrating safety improvement• Feedback from investigations shared• Cross divisional safety stories shared• Values & Beliefs stories • Improved customer safety stories• Ongoing Improvements• Learning’s – External & Internal adopted• Uncluttered communication

• Use of facts & data • Tool Box talks – site inspections• Lead by example• Safety pauses• Safety conversations• Non injury data responded too• Mentoring / Role models /

Coaching• Selection, Induction & on-boarding is rigorous• Successes celebrated

• Standardised reporting platform• Planned training• Competency of work group• Off the job safety • Use of both Lag & Lead measures• Executive Safety Leadership team• External certification - Audits • Health programs• Operational Reviews

• Finding people doing things right• Senior managers publicly talking safety and phoning injured employees• Good house-keeping – 5 S• The goal of Zero Harm• Value alignment with customers• A value for people• Commitment statements

• Relationships with customers, suppliers, contractors, unions, Insurers, legal counsel....• Relationships with regulators• Relationships with

communities

• Manager & Supervisor skills & competence• Strong Group functions • Role & skills of Safety team to mentor and influence• Succession Planning• Safety written into PDs and

performance reviews• Line of sight reviews

Stories Symbols

Rituals &Routines

ControlSystems


PowerStructures

To be a leading provider of staffing, maintenance

and project services “without injury”

Safety excellence is a discipline

OPERATIONAL DISCIPLINE

OPERATIONAL EXCELLENCE

DO IT RIGHT

EVERYONE

EVERY TIME