C-184 Making Your Business Antifragile

Ed Kless

@edkless

CPE Credit

• In order to receive CPE credit for this session, you must be present for the entire session. – Session Code: C-184– Recommended CPE Credit = 1.5– Delivery Method = Group Live– Field of Study = Specialized Knowledge and Applications

• Visit the Sage Summit Connect kiosks to enter CPE credit during the conference.

#SageSummit

Antifragility is beyond resilience or robustness. The resilient resists shocks and stays the same; the antifragile gets better.

The antifragile loves randomness and uncertainty, which also means—crucially—a love of errors, a certain class of errors.

-Nassim Taleb

Fragile Robust Anti-fragile

Damaged by disorder

Resilient to disorder

Benefits from

disorder

We are largely better at doing than we are at thinking, thanks to antifragility. I’d rather be dumb and antifragile than extremely smart and fragile, any time.

-Nassim Taleb

It is of great help that Mother Nature is the best expert at rare events, and the best manager of Black Swans; in its billions of years it succeeded in getting here without much command-and-control instruction from an Ivy League–educated director nominated by a search committee.

-Nassim Taleb

In business and economic decision making, reliance on data causes severe side effects—data is now plentiful thanks to connectivity…

A very rarely discussed property of data: it is toxic in large quantities—even in moderate quantities.

-Nassim Taleb

Organizations/ideas/art which have been around a long time, will be around for a long time to come.

What you came for (I.e., HT make you business anti-fragile)

• Don’t try to control your reputation, but rather expose your organization by telling others WHY you do what you do

• When setting strategy in your business, plan, but include the ability to adapt your plan.

• (Or don’t really plan, I can’t decide.)

• Encourage learning failures through lots of experimentation. Recognize that these idea will more often fail, but the more failure, the more success.

• Understand freedom and accountability are the same thing.

Your Feedback Is Important to Us!

• Completing a session survey is fast and easy:  Complete the survey on your mobile phone, laptop, or tabletthrough the Sage Summit mobile app.

– IOS, Blackberry, or Android users may download the app from the at the App Store by searching “Sage Summit”

• Remember each completed survey is another entry for one of several daily prize drawings, including an Apple iPad!

• Your feedback helps us improve future sessions and presentation techniques.

• Session code for this session: C-184

#SageSummit

Contact Information• Presenter Contact Information:

– Ed Kless– ed.kless@sage.com– Twitter hashtag @edkless

• Follow us @Sage_Summit– Use the official Sage Summit hashtag: #SageSummit

• Don’t forget to use the Sage Summit mobile or web app for all your conference needs.

Thank you for your participation.

#SageSummit