Making Feedback Work in your Teams Sumeet Moghe, Director - Workplace LearningThoughtWorks
Making feedback work
Who likes to grow in their jobs?
Which Agile practices manifest the value of feedback?
Practices designed to...
improving people?
Giving FeedbackReceiving Feedback
Questions andresources
Our Agenda
Step1:Draw a picture representing your
home or team.
Step 2:Exchange sheets with your neighbour.
Strengthen
Confidence
Improve Effectiveness
“The meaning of your communication is the
response you get.”
Ladder of Inference
Pravin’s boss• didn’t catch up with him• gave his project to Akash• interacted positively with Akash
Lisa Lorn (Pravin’s boss)
Pravin decides to give feedback...
I can’t trust you!
I can’t trust you!
I can’t trust you! Yes, you can!
I can’t trust you!
You play favourites!
Yes, you can!
I can’t trust you!
You play favourites!
Yes, you can!
No, I don’t!
I can’t trust you!
You play favourites!
You don’t care for me!
Yes, you can!
No, I don’t!
I can’t trust you!
You play favourites!
You don’t care for me!
Yes, you can!
No, I don’t!
Yes, I do!
FWhere Pravin focussed
FWhere Pravin focussed
FWhere he should have focussed
Our Model for Feedback
Your observation
+How you felt (impact)
Your observation
+How you felt (impact)
Fundeniable!
Your observation
+How you felt (impact)
Fundeniable!
Fundeniable too!
WhEN you Don't Catch up with me regularly, it makes me feel that
you don't care for me.
I'm sorry about that.
I assure you this isn't
deliberate. Let's set
up weekly meetings
now!
Much better, huh?
Incident 1
When will you give feedback?
Incident 1 Incident 2
When will you give feedback?
as close as possible...
to the first incident.
Incident 1 Incident 2
When will you give feedback?
Incident 1 Incident 2
When will you give feedback?
Ffeedback
Incident 1 Incident 2
When will you give feedback?
FfeedbackF
ask if it’s a good time!
Before you make judgements...
There’s no
negative feedback
There’s no
negative feedback
Feedback•Strengthens confidence•improves effectiveness
There’s no
negative feedback
Feedback•Strengthens confidence•improves effectiveness
Ask for
permission
There’s no
negative feedback
Feedback•Strengthens confidence•improves effectiveness
Ask for
permissionFollow the model
There’s no
negative feedback
Feedback•Strengthens confidence•improves effectiveness
Ask for
permissionFollow the model
Brainstorm solutions
Giving FeedbackReceiving Feedback
Questions andresources
Our Agenda
Receiving Feedback
2 way communication
Feedback is like a gift
Your critics are the ones telling you they still love you.
- Dr. Randy Pausch
“
”
Seek
clarifications
to understand feedback
Take action & Follow up
Show your commitment
Giving FeedbackReceiving Feedback
Questions andresources
Our Agenda
Questions andresources
First things first
An elearning module
http://bit.ly/TW-Feedback
Learning Resources
Patrick Kuathekua.com/atwork
Sumeet Moghelearninggeneralist.com
sumeet_moghe