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CONFLICT
• Conflict is a form of relating or interacting where we find ourselves (either as individuals or groups) under some sort of perceived threat to our personal or collective goals.
• These goals are usually to do with our interpersonal wants. These perceived threats may be either real or imagined (Condliffe, 1991, p3).
Conflict
Sources of Conflict
Bisno’s Sources of Conflict
(Condliffe, 1991, p6)
Project Sources of Conflict(Thamhain & Wilemon)
• Project schedules• Project priorities• Workforce
(Nicholas, 2001, p519)
• Components of Conflict
• Values: ideas and feelings about right and wrong (difficult to resolve)
Components of Conflict
• Interests: things that motivate eg. managers and workers have different interests
Components of Conflict
•Emotional: feelings that accompany human interactions eg. anger, fear, reject, and loss
Components of Conflict
• Emotional: feelings that accompany human interactions eg. anger, fear, reject, and loss • Interests: things that motivate eg. managers and workers have different interests • Values: ideas and feelings about right and wrong (difficult to resolve)
Components of Conflict
When you have to deal with conflict tackle the emotional issues first
then address values and interests
Consequences of conflict
• Good Consequences of Conflict
• increased creativity
• It forces people to clarify their views
• It can produce constructive social change
• It gives people the opportunity to test their capacities
• development of group and organization cohesion
• Bad Consequences of Conflict
Violence
breakdown of relationships
polarization of views into static positions
A breakdown of collaborative ventures
destruction of communication
• Groupthink is a tendency for strong conformity pressures within groups to lead to the breakdown of critical thinking and encourage premature acceptance of questionable decisions
• It is unhealthy when there is no conflict
• You need diversity of
opinion
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