www.flickr.com/photos/dancoulter

• Digital engagement– Communication– Engagement– Digital democracy

• Public service transformation– Service co-design– Change management– Cross-organisational collaboration

• Social innovation incubation– Idea generation– Project co-design and support

FutureGov does

this is not about technology (well, not only)

A means to an end•Making organisational change happen – and stick•The world is not short of change theory•But do we have theory fit for public services 2.0 purpose?•How to open up government to the positive effects of the networked world while mitigating the risks?•Managed transition or disruptive innovation?

building blocks for #localgov innovation

open

social

democratic

collaborative

inclusive

networked

fix the system

eGov 2.0

More efficient and effective government ‘as is’

create a new one

WeGov

People powered public services redefining the role of government

the big debate

or

DemocraticGov

Leadership 2.0CollaborativeAction orientedPermission to experimentPublic value over public bodiesIntrapreneurs and entrepreneurs

old skool leadership done in a new skool way

TransparentGov

"It's about cutting waste; it's about driving improvement and accountability in public services; and it's about boosting the economy by enabling entrepreneurs to use public data to create new applications."Above all, it is about a shift of power from the state and a fundamental trust in the ability of people to work together to transform our society.”

Francis Maude, UK Cabinet Office Minister

power of public information

Making city government easy to access and easy understand

wikiGov

ideas for everywhere – why not?

Reach Out and Engage Right

know your (online) communities

- it’s big news

Gov 2.0 for a new kind of public services

making Gov2.0 meaningfulhttp://safeguarding2point0.com

prototype app

SMITH

LIVES WITH MOTHER & FATHER (MARRIED) 2 SISTERS 1 BROTHER

ICS CASE NOTES TRENDING TOPICS

Height & weight (NHS) School attendance

-

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CASE STATUS

CASE ACTIVITY

I can no longer stand P.Diddy's motivational "lotta work to do! let's go people!" Tweeting. He's like a contestant on The Apprentice.

# Missed appointment# Upset# Nutrition concerns# Uncle# Older friends

1 day ago JOHN SMITH’S TWITTER STREAM

ICS CASE NOTES TAG CLOUD

HOME | ICS | VISIT THE AUTHORITY INTRANET

Feeling really fed-up 2day. Haven’t seen my son in 5 days and now I’m beyond caring. Brat.

1 day ago JOHN SMITH’S FACEBOOK STATUS

# Missed appointment# Upset# Nutrition concerns# Uncle# Older friends

Bruisesfather

6 Mo 3 Mo Now

...I noticed the bruises were starting to fade..Case Notes, PCT, Local Area. 12/04/10.

read more

Special consideration should be given to the sensitive

nature of the content. Context should be provided for ambiguous or emotive

phrases, one way of doing this is showing snippets in roll-

overs.

stimulating public services 2.0

DIY Gov

collective action for civic outcomes“The web has dramatically reduced the cost of collective action” – Clay Shirky

Examples

- Ushahidi (developed in Kenya) now being applied in Western context to organise community response to snowmageddon, clearing bus stops of snow

- Open street map rapid response to emergency in Haiti

Worlds come together - social enterprises doing deals with major UK government depts - mutual benefit or or life world being co-opted by systems world? - can social innovation thrive without the support of government?

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Worlds collide - a delicate relationship for the state to work with the innovators - system often ill equipped to manage such relationships with networked organisations - can result in clumsy or anti-innovative practice by government

the case of MyPolice - MyPolice.org – successful emergent innovation playing a useful intermediary role for the state - MyPolice.org.uk – the state knowingly adopts names and a web address more usually associated with the ‘life world’ to mimic and seek to increase trust and engagement with the system

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new ways of managing change: social innovation

Simpl isn’t just about cash – people and organizations have much to offer in kind

Office space

Users to test ideas

Staff time

Contacts and connections

InclusiveGov

“Cities have the capability of providing something for everybody, only because, and only when, they are created by everybody" 

Jane Jacobs

how BIG is your society?

connecting citizens

Accessibility as key to widen out nowAccess to public services 2.0 uneven based on a variety of factors

new technologynew opportunity

SocialGov: enabling social mixing and creativity

support places for collaboration and change - the importance of social space for innovators inside and outside of government to work together - learning behaviours and new forms of leadership - creating a safe space to share, learn and collaborate

LocalBySocial.Net

Carrie Bishophttp://wearefuturegov.com

http://twitter.com/carriebish