Learning Excellence in Australia - Are we in the race ? Learning Cafe Online Discussion
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Learning Cafe Workplace Trends Forum Aspiring for Learning Excellence in Australia Are we in the race ? July 4, Thursday, 2013 12 - 1 pm, EST 1 Webinar ID: 601-941-520 Toll: +61 3 8644 7040 Access Code: 912-280-281
Learning Excellence in Australia - Are we in the race ? Learning Cafe Online Discussion
Online panel discussion on Learning Excellence in Australia - Are we in the race ? Learning Cafe Online Discussion was held on 5 July 2013. This is the slide pack for the webinar. recording can be viewed here. https://www1.gotomeeting.com/register/601941520 So where does Australian organisational learning stand on the world stage. Are we aspiring for excellence or just cruising? Is the tall poppy syndrome at work? The Australian academic sector (Universities and Schools) has a structured and focused approach to defining what excellence in learning means and how to achieve it. This approach seems to be missing in organisational and corporate learning. Maybe we are running so fast that we may never stop to improve our running technique. We talk to an experienced panel that architect and manage Learning in their organisations to deliver business results. We will ask what Learning excellence means to them and how they plan to get there
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1. Learning Cafe Workplace Trends Forum Aspiring for Learning
Excellence in Australia Are we in the race ? July 4, Thursday, 2013
12 - 1 pm, EST 1 Webinar ID: 601-941-520 Toll: +61 3 8644 7040
Access Code: 912-280-281
2. ParticipantsToolbar This is a discussion amongst peers, we
would love your thoughts and comments. Any questions please send it
via Q&A. Phones or PC speakers on mute till you are ready to
speak. This session is being recorded for replay. Resources 2
Making Learning Design Adaptable SCRUM & Design Thinking
Learning Caf Blogs Steve Jobs and Lessons for Designing Learning
UnConference - Effective Learning Stream summary by Bob Spence
youtube.com/learningcafe Webinar ID: 601-941-520 Toll: +61 3 8644
7040 Access Code: 912-280-281
3. 88 Registrations from 70 organisations ALS Limited AMP AMP
Education ANZ ASIC ATO Austrade Australian Public Service
Commission Australian Red Cross Bendigo and Adelaide Bank BP
Bunnings Group Ltd CBA Coca-Cola Amatil Coles CPA CSIRO Dept.
Parliamentary Services DSDBI DuPont Australia Fletcher Building
HETI Holding Redlich IBM IP Australia KPMG Latitude Leadership
Academy Learning Plan Macquarie Group MGSM Mindtree Ltd National
Bank of Australia NBNCo Optus OSR PwC Qantas QBE Queensland
Ambulance Service 3 Retirement Benefits Fund Saba Software SalesITV
Seertech Skillsoft SKM SMS Management and Technology Sprout Labs St
Vincents Hospital Melbourne Suncorp Group Sydney Adventist Hospital
Symantec T2 The Knowledge Project TP3 UM University of Sydney
VicSuper Westpac Zoetis Zurich
4. Communityofexperiencedlearning& performanceprofessions
Building L&D Capability Integrate Learning, Performance &
Knowledge Encouraging new thinking and innovation Practitioners
Forum Blog Magazine Webinar Discussions UnConference Sydney
Melbourne Twitter Linkedin Facebook Coffee Catch Ups Capability
Building Workshops Personalised and Flexible When you want it. How
you want it 4
5. MOOCs in Corporate Training MOOCs (Massively Open Online
Courses) can be a mainstream employee learning option. It offers
cost effective solutions for organisations with the benefits far
outweighing the challenges. L&D/HR need to be proactive in
exploring and including MOOCs in learning strategies. 5 Blending
MOOC JLT Group Conversation with Kevin Werbach Wharton School
6. Proof of Concept Agree on approach across the participating
organisations Get a small group(2-3) of employees to undertake
MOOCs for personal development Consolidate learner and
organisational experience Develop a framework for using MOOCs for
employee training 6 Craig Bingham Mgr - Fellows Learning Support
Royal Australasian College of Physicians Jasmine Malki National
Learning Manager Holding Redlich Les Lisz (National L&D
Manager) & Ian MacLean (National ID Manager) Australian Red
Cross Blood Service Michael Eichler Head Learning & Leadership
Development IAG Michelle Ockers National Supply Chain Technical
Capability Manager Coca Cola Amatil Nicola Atkinson Head Learning
Ashurst Ryan Tracey eLearning Manager AMP Two others to be
confirmed soon
7. Outputs Date: Thurs August 15, 2013 Time: 12:00 PM - 1:00 PM
AEST 7 awareness practitioners collateral 0 2 4 6 8 10 12 14 I have
heard about them I have registered and completed for a MOOC I have
registered for a MOOC No idea what they are Reckon I spent about 4
hours searching for courses today. It was a real slog to find
relevant courses. If we are to use MOOCs in a corporate setting
there is some work required up front to find the courses and/or
directories/providers that will be most relevant to your
organisation. - Michelle Ockers, Cola Cola Amatil Next Online
Workplace Forum Is this similar to F2F courses provided by external
training providers ? Search likely to be learner led. Information
about MOOCs is powered by social media. Discussion continues.
http://bit.ly/MOOCs1 Will it work ? If yes What needs to happen.
Opportunities and challenges MOOCs Learning Business Model Better
practices Working Paper 1 2
8. Panel Background Chat with the panel Your questions 8 Julie
Catanach Executive Manager Learning, Organisational Design and
Development at Suncorp. James Digges Director at Best Practice
Local Government & Responsible Impact. Zane Brown Head of
Advice Education, MLC Tim Drinkall General Manager Enterprise
Training NBN Co Limited Workplace Practices Jeevan Joshi Moderator
Jeevan is the founder of Learning Cafe
9. Where do Australian companies stand in terms of Learning
Excellence ? Do we aim for overall excellence or can we only aim
for excellence in parts, projects or solutions ? 9 0 5 10 15 20 25
Average Above average We are world class
10. Australian Excellence on a global level ASTD Best Awards
2005 St George Bank 2012 AMP Horizons 10 2012 6 Asian companies 1.
NIIT India - Winner 4. Gulf Petrochemical Industries - Bahrain 8.
ICICI Lombard General Insurance- India 9. Suzlon Energy - India 21
Tech Mahindra - India 25 Infosys, India 2013 US 20 India 3 Canada 2
Turkey 2 Taiwan - 1 Brandon Hall Awards for Projects &
Enterprise Better representation from Aus & NZ in project
category
11. Learning Caf Awards Recognise , encourage & sustain,
excellence & innovation in organisational Learning Learning
Team Development Framework Improved Business Outcomes Through
Learning Intervention Organisational Learning Technology
Architecture Integrated Learning Design Developing the Learning
Profession Pierre De Villiers Deloitte Nicola Atkinson Ashurst
Others Supporting Business Results and Performance Effective
Learning Leveraging Technology Details
www.learningcafe.com.au/awards Michael Eichler IAG David Le Page
Others Jeevan Joshi Learning Cafe Rob Wilkins Aussie Home Loans.
Experienced and credible panel Robust Selection Methodology Bob
Spence TBC 11
12. Does Learning Function aspire for excellence or does it
never have the time and focus to get there ? 12 0 5 10 15 20 25 We
do aspire for excellence We make some effort
13. Achieving excellence Have no fear of perfection youll never
reach it. Salvador Dali However you might just achieve excellence
.
14. Excellence is in the eye of the beholder While L&D
practitioners aspire to excellence I question by what criteria is
excellence being judged. Each stakeholder will be using their own
criteria for deciding what is excellence. They will be seeing
things through their own lenses So what might those criteria be
.?
15. The main players .. Criteria they are looking for can
include: Boosts in sales/revenue Within budget and on time Meets
Legislative deadlines Achieves compliance requirements Decreases
time to competence for new starters Achieves Learning Outcomes
Achieves changes in behaviours Imparts new skills or knowledge
Interactive and engaging High evaluation scores (and/or Net
Promoter Scores) Innovative and leading edge (for that company)
Practitioners, stakeholders, Executive and CEOs (Oh and dont forget
the students!)
16. Advice Educations approach Clear identification of the key
stakeholders and their lenses Clarity on responsibilities
(including who gets a voice and who gets a vote) Clear
identification of Who has the D? and their lens Strong adherence to
the ID processes and sign offs along the way: Work Request Project
Plan Design Brief Detailed Design Brief Development Pilot testing
Implementation PIR Owning the L&D space Pushing the boundaries
and constantly trying new things
17. So the bottom line is? But if you can balance the:
Resourcing System constraints Budget Deadlines Competing priorities
Stakeholder and CEO expectations Audience locations and
availability Etc. etc . You might get to excellence. At least in
the eyes of those that are important .. the students. Achieving
excellence in training is a balancing act and very few
practitioners have the luxury of getting to perfection.
18. Aiming for Learning Excellence Clearly defined, articulated
competency framework that forms the foundation of all capability
assessment and incorporated into the performance and development
process. Clear learning pathways for job readiness and career
progression Blended learning solutionsbut not one size fits all.
Embedding of Social learning tools to drive learning as a real time
and continual process as well as peer to peer learning. Access to
information when and where learners need it A driver of
identification of best practise at a local level and continuous
improvement A single portal for all learning. Effective and
efficient reporting at and individual, team and enterprise .
Standardised and consistent business processes for the learning
community. Helps the build trust with the business and ensure we
move them from want to need. Builds understanding of what learning
is and is not.
19. Aiming for Learning Excellence Experience Exposure
Education Experiential learning should make up 70% of learning.
This is about growing capability all day, every day, on the job.
Examples include, Participating in stretch assignments or job
rotations Taking on new role responsibilities Leading or
participating in a project Day to day research, e.g. web browsing,
subscribing to information portals Solving problems Participating
in post- implementation reviews. Exposure should equate to 20% of
learning. Its about learning through interactions with others; and
gaining insights, validation, and direction. Examples include,
Seeking secondment and relief opportunities Obtaining coaching and
informal feedback Mentoring and reverse mentoring Actively
participating in a project team, collaboration group, or community
of practice Participating in external networks, professional
bodies, alumni. Formal learning should equate to 10% of your
overall development. Education and learning through formal courses
should be the platform to gain knowledge. Examples include,
Structured learning programs Activity based workshops Seminars and
master classes Smashes Professional development, qualifications,
accreditations eLearning modules.
20. What does excellence of Learning mean to you at an
Personal, Team, Function and Organisational Level ? 20
21. Background of NBN ... High speed broadband network 100Mbps
100% of Australia covered Fixed Fibre Optic Cable 93% Wireless
Broadband 4% Satellite Broadband Coverage 3% Australias largest
infrastructure project Government Business Enterprise
22. Learning Excellence in NBN ... NBN Key Learning Objectives
1. High-end speed to competency 2. Strong Talent and Succession 3.
SWAT team development 4. Industry Accreditation 5. Full disclosure
and reporting a) Dollar Spend b) Competency c) Vendors 6. 100%
Compliance
23. People Process Technology In the last 12 months .... 53,000
applications 1100 recruited ~85% retention Alignment of values
incredibly strong complete belief in the project Highly technical,
deeply experienced hires in the past 3 years Structured for growth
and delivery ramp ups for three years Delivery Partner model
Planning and Scheduling key process area Two full teams documenting
and maintaining process mapping Quality Assurance and continuous
improvement not just buzz words Volatility Vision Uncertainty
Understanding Complexity Clarity Ambiguity Agility Moved from a
start up business through to a Factory process CIO and CTO
Functions are state of the art only a handful of businesses have
done this before Fixed, wireless and satellite technology 100Mbps
connectivity Excellence in NBNCo
24. People Process Technology Business Partnership Program
Construction Program Scheduling Program Delivery Team of 30 for
~2900 staff members Network of 30 product and training vendors
Improve the capability and competency of all staff Key Projects
within Learning Capability Framework (+70:20:10) Vendor Management
Leadership Development Offshoring Operations Establishment of new
Learning Operating Model for all of business Established Training
Reference Group (TRG) key divisional leads meet with Learning to
discuss all training / people issues Alignment of Organisational
Goals with Learning Goals Implementing new LMS Online Learning and
webinar enhancements Mobile Learning LMS, videos, documentation and
training on the fly NBN-tube New, four quadrant learning dashboard
URL links to business Excellence in Learning
25. We discuss some models frameworks that define/measure
excellence ? 25 0 5 10 15 20 25 - No Yes Total Total
26. Business Excellence Frameworks Globally significant
Business Excellence Frameworks Baldrige European Framework for
Quality Management (EFQM) Australian Business Excellence Framework
More than 70 others world wide Excellence achieved through ensuring
the whole organisation is systematically and continuously improving
Best Practice Local Government 2013 Business Excellence
Framework
27. EFQM 27
28. Practical steps to Implement Business Excellence Best
Practice Local Government 2013 Define the desired future state
Identify the capability gap Empower teams to lead the capability
development Adopt a systematic approach to continuous improvement
Prioritise
29. Common Pitfalls Failure to integrate with operations
Failure to align to other initiatives, including education and
training Another thing to do Lack of systematic improvement
techniques Failure to train and support personnel in the new
techniques Leading the cultural change Best Practice Local
Government 2013
30. Learn from Education 30
31. With the nature of Learning changing e.g. informal and just
in time, will it become challenging to define and measure
excellence in Learning ? 31
32. Learning Caf Point of View 32 0 5 10 15 20 25 Yes - a lot
Some We are OK We have above average capability. Do Learning
Professionals need to enhance their own capability to achieve
Learning excellence ?
33. Developing Capabilities 33 0 5 10 15 20 25 Business or
commercial acumen Digital acumen Industry acumen (ie know the
industry better) Financial acumen Learning Community should Become
aware that reaching excellence in a process. There are frameworks
available. Look to the academic sector for better practices and
lessons learnt. Develop capabilities i.e. business and digital
acumen to help with journey to excellence.
34. www.learningcafe.com.au learningcafemag
http://bit.ly/lcafefb blogs learning conversations free resources
workshops UnConference 2013 Sydney Melbourne Webinar recording,
ebooks, L&D frameworks Building Effective Employee Social
Networks 34 Open source initiatives