Activities within each phase include

Lean managers and airline professionals drive each phase of the project

Define Measure Analyze Improve and Control (DMAIC) to gain the highest degree of efficiency and success

Goals

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CONTACTMartin Harrison | martinharrisoniccom | +44 2030964926

About ICF InternationalICF International (NASDAQICFI) provides professional services and technology solutions that deliver benecial impact in areas critical to the worlds future ICF is uent in the language of change whether driven by markets technology or policy We partner with clients around the globemdashadvising executing innovatingmdashto help them dene and achieve success icficom

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With its application of Lean Six Sigma ICF has helped airline partners to

Teaming and working norms joint reviews

Validating the project goal success metrics

Define high level lsquoas isrsquo value stream map current standard work

Establish baselines for ground time performance

Document current turn processes amp interviews

Identify the current standard work plan and its critical path

Develop a discrete event simulator model of current state performance

Identify potential lsquobottlenecksrsquo amp improvement opportunities

Simulate multiple future-state scenarios

Framework to monitor and control future ground time performance

Correct trends that indicate a sustained deviation from target levels

Prioritize opportunities for improving performance

Continuous improvement events with key stakeholders and implementation improvements

MEASURE2

DEFINE1

ANALYZE3

IMPROVE4

LeanExperts

ProjectManagement

Experts

Data andModeling

Experts

RampExperts

CustomerServiceExperts

FlightCrew

Experts

SchedulePlanningExperts

CateringExperts

CleaningExperts

GROUNDTIME

OPTIMIZATIONDEFINE MEASURE ANALYZE IMPROVE CONTROL

Enhance Profitability and Competitive Position

CONTROL5

The Right Focus Brings Measurable Improvements

Lean Six Sigma Process in Aviation Operations

Operational Performance

Commercial Benets Safety and Compliance

Customer Satisfaction Employee Satisfaction

Optimizing ground operations has the potential to bring a number of signicant benets to meaningfully enhance an airlinersquos protability and competitive positioning

Five areas of potential benets include

Proven Measurable Results

Reduce ground time variance from as high as

2 to 5 minutes shorter

Meet aggressive ground time targets and re-adjust targets

20-30(Door-close is the controllable aspect of OTPmdashoverall OTP will improve as problems are fixed across the entire system)

Improve door-close on-time-performance (OTP) by

20 minutes to within

5 minutes

Reduce cabin cleaning averages from

32 minutes to

20 minutes

Bottom LineUsing a Lean Six Sigma approach to ground-time optimization previously unseen opportunities for improvement can be identied which can then lead to the establishment of new aircraft turnaround processes

Even the smallest improvement in turnaround time can make a substantial dierence to the eetrsquos utilization to an airlinersquos OTP and their ability to connect passengers eciently

Decrease Turnaround Time

Decrease Performance Variability

Increase Operational Reliability and Resilience

Increase Controllable On-Time Performance