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Think about the kind of team needed: Tactical execution(SDCA), Problem Resolution (PDCA), and Creativity (EDCA). Separate the sessions so people know which hat they are wearing when. Without this process, you may have creative teams working on tactical execution or on the other hand a problem-solving team working on a creative solution. There is a video presentation on slideshare using this slide deck.
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Line of Sight
Know what your Team Members are doing:
• Daily Standups
• Weekly Tactical
• Monthly Strategic
• Quarterly Strategic
Successful Lean teams are
iTeams
Teamwork is an individual not group skill
Individuals must take responsibility for… • the quality and productivity of each
team
• relationships they are part of
• individual accountability
• the larger, shared tasks or deliverables
Customer Experience
will mimic your Employee Experience
• Know your team, design for personal & social needs
• Build fun/pleasure/satisfaction into activities
• Design cycles based on desired customer experience
• Embrace motivators like power, autonomy & belonging
What is your iCustomer Level?
The iCustomer level is not a tangible number. It is strictly based on the degree of interaction your organization needs based on the products/services it is delivering.
Positioning your organization in your customer’s playground is the most important role an organization
has.
The only competitive advantage you have is the rate at which you learn from your
customers.
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