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RTM ConsultingWe help consulting, professional, and support services
organizations get better at what they do
Lean Best-Practices for Services Operations
Just-in-Time Resourcing® for Professional Services
Randy MysliviecPresident and CEO
RTM Consulting
Steve BeaumontSolution Market Manager
Planview
Randy Mysliviec President and CEO
• Acknowledged expert in Global Resource Management (GRM)
• Author of the Just-in-Time Resourcing® solution
Formerly SVP, Consulting and Professional Services for Convergys
18 years at IBM Founding member of the Technology Professional
Services Association (TPSA – now TSIA) and served as a member of the TPSA Advisory Board
Steve Beaumont 25-years Professional Services experience including 12
years as a management consultant with Deloitte, Coopers & Lybrand, and E&Y
Currently owns the client-perspective for the Planview Services Resource Planning (SRP) technology solution
Our Presenters
RTM Consulting
About PlanviewOptimize the Core of Your Business
Operations
Strategy
Financials
Maximize Opportunitywith ConstrainedResources
Improve Agility and Capacityto Innovate
Build an IntegratedStrategy and
Execution Plan
Measure Results InReal‐Time
Integrated Services Resource Planning
RTM Consulting“Our mission is to help
consulting, professional and support services organizations
get better at what they do”
Rapid Assess Design Transform RESULTS!
Innovative Frameworks
and Transformation
Processes
Since 2007Two Locations: Cincinnati (HQ)
Wash. DC
>100 Clients Worldwide
on 5 Continents
Services Transformation
Experts for Tech
Companies
100+ Years of Strategy and OperationalLeadership Experience
Management & Operational Consulting
#1 in Resource Management: Just-in-Time Resourcing®
ConsultingTraining
MentoringStaffing
Software Tools
© 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Agenda
Resource Management Perspectives
Lessons Learned From Just-in-Time Manufacturing
Just-in-Time Resourcing®
Change Management Implications
Questions• Get the white paper: Just-in-Time Resourcing® - A Blueprint
for Putting the ‘Lean’ into Services Operations at planview.com/JITR
How many times have you heard (or said)?
“I know I have people
with the skills I need, I just
can’t find them.”
“I know my revenue
forecast, how do I get a
people forecast?”
“If everyone is assigned, why
am I not making my numbers?”
“I have no idea what my
resource needs will be 2, 3, 4 months from
now.”
“Where did thatproject come
from?”
7© 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Resource Management (RM) Definition
8
What is it?• Staffing?• Human Resources?• Recruiting?• A function?
Who does it?• Practice Leads?• VPs?• Admin?• The ‘RMO’?
“Getting the Right Person in the Right Place at the
Right Time”
OR
Just-in-Time Resourcing®
© 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Why is This So Important?
# of Consultants 1 5 10 15 # of Consultants 1 5 10 1550 $208,000 $1,040,000 $2,080,000 $3,120,000 50 $104,000 $520,000 $1,040,000 $1,560,000100 $416,000 $2,080,000 $4,160,000 $6,240,000 100 $208,000 $1,040,000 $2,080,000 $3,120,000150 $624,000 $3,120,000 $6,240,000 $9,360,000 150 $312,000 $1,560,000 $3,120,000 $4,680,000200 $832,000 $4,160,000 $8,320,000 $12,480,000 200 $416,000 $2,080,000 $4,160,000 $6,240,000250 $1,040,000 $5,200,000 $10,400,000 $15,600,000 250 $520,000 $2,600,000 $5,200,000 $7,800,000325 $1,352,000 $6,760,000 $13,520,000 $20,280,000 325 $676,000 $3,380,000 $6,760,000 $10,140,000375 $1,560,000 $7,800,000 $15,600,000 $23,400,000 375 $780,000 $3,900,000 $7,800,000 $11,700,000
Assumptions AssumptionsBi l lable Hourly Rate $200 Bi l lable Hourly Rate $200
Loaded Hourly Cost $100Gross Revenue $200 Gross Margin $100
Increase in Utilization by (pts): Increase in Utilization by (pts):MARGINAL REVENUE IMPROVEMENT MARGINAL OI IMPROVEMENT
Annual Increase in Marginal Revenue and OI from Utilization Improvement
• Small improvements in utilization can have significant bottom line impact
• Analysis does not account for additional benefits from:1. Reduced hiring / training costs2. Improved preparedness to start client engagements on time and with appropriate resources3. Reduced attrition / Improved employee satisfaction
© 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Utilization Benchmarks
10
TSIA Datapoint*Comment
There is a 6 pt and 9% diff between planned and actual utilization
For a $100m PS business with 400 FTEs … the $$ impact of this gap is????
$4,467,840
*Technology Services Industry Association © 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Agenda
Resource Management Perspectives
Lessons Learned From Just-in-Time Manufacturing
Just-in-Time Resourcing®
Change Management Implications
Questions• Get the white paper: Just-in-Time Resourcing® - A Blueprint
for Putting the ‘Lean’ into Services Operations at planview.com/JITR
In 1970 Manufacturers needed to: Reduce labor costs
• Too much idle time waiting on parts
• Inefficient use of human capital, weak automation
Lower inventory carrying costs
• Decentralized inventory driving high carrying costs
• Lack of information automation
Improve quality and predictability
Get the right part in the right place at the right time, and make better use of human capital
© 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Learning From the Past:Just-in-Time Manufacturing
Human capital intensive
High inventory carrying costs
Manual project tracking
Robotics
Near zero inventory carrying cost
Production mgmt. automation
Reactionary demand mgmt.
Sophisticated forecasting/supply
chain
1970s 2014
Today Just-in-Time Manufacturing and Supply Chain methods are table stakes
Lower Cost
Better Quality
More Predictable
Learning From the Past:Just-in-Time Manufacturing
© 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Why Not Just-in-Time Resourcing®?
Lots of reasons its not common but does differ in each situation; in general:
More focus on project processes than on the underlying human capital required to implement the processes
Organizational silos in companies – those are ‘my’ resources
‘Our situation is unique – it can’t be done’
‘It’s impossible to forecast this stuff ’
But it can and is being done!
© 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Agenda
Resource Management Perspectives
Lessons Learned From Just-in-Time Manufacturing
Just-in-Time Resourcing®
Change Management Implications
Questions• Get the white paper: Just-in-Time Resourcing® - A Blueprint
for Putting the ‘Lean’ into Services Operations at planview.com/JITR
Quality processes / RM processes?
Dept. Led resource deployment
Manual or limited human capital automation
Add Next Gen RM processes
Centralized resource deployment
Semi-automated human capital deployment
Reactionary demand mgmt
Sophisticated forecasting/supply
chain
Start/stop recruiting and development
Fluid recruiting and development
Lower Cost
Better Quality
More Predictable
Where are you now? 2014+
Right Person • Right Place • Right Time
© 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Just-in-Time Resourcing® (JITR)Bringing Strong Process Discipline to RM
Skills Inventory
Staffing
Forecast-ing
Candidate Sourcing & Develop-
ment
Auto-mation
Tools e.g. PSA/PPM
Process Govern-
ance
GRM* Processes
Just-in-Time Resourcing® (JITR) is the capability to facilitate getting the Right person in the Right place at the Right time
o Characterizing Supply
o Resource Skills Inventory
o Process Staffing requests
o Characterizing Demand
o Forecasting future needs
o Managing Talent
o Candidate Sourcing & Development
o Enabling / Automating RM Processes
o Automation Infrastructure e.g. PSA/PPM
o Ensuring Compliance
o Process Governance
*Global Resource Management © 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Resource Attributes and Skills
Just-in-Time Resourcing® (JITR)Bringing Strong Process Discipline to RM
Skills Inventory
Staffing
Forecast-ing
Candidate Sourcing & Develop-
ment
Auto-mation
Tools e.g. PSA/PPM
Process Govern-
ance
GRM* Processes
Just-in-Time Resourcing® (JITR) is the capability to facilitate getting the Right person in the Right place at the Right time
o Characterizing Supply
o Resource Skills Inventory
o Process Staffing requests
o Characterizing Demand
o Forecasting future needs
o Managing Talent
o Candidate Sourcing & Development
o Enabling / Automating RM Processes
o Automation Infrastructure e.g. PSA/PPM
o Ensuring Compliance
o Process Governance
*Global Resource Management © 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Unfulfilled Requirements
Just-in-Time Resourcing® (JITR)Bringing Strong Process Discipline to RM
Skills Inventory
Staffing
Forecast-ing
Candidate Sourcing & Develop-
ment
Auto-mation
Tools e.g. PSA/PPM
Process Govern-
ance
GRM* Processes
Just-in-Time Resourcing® (JITR) is the capability to facilitate getting the Right person in the Right place at the Right time
o Characterizing Supply
o Resource Skills Inventory
o Process Staffing requests
o Characterizing Demand
o Forecasting future needs
o Managing Talent
o Candidate Sourcing & Development
o Enabling / Automating RM Processes
o Automation Infrastructure e.g. PSA/PPM
o Ensuring Compliance
o Process Governance
*Global Resource Management © 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Demand and Capacity Planning
Just-in-Time Resourcing® (JITR)Bringing Strong Process Discipline to RM
Skills Inventory
Staffing
Forecast-ing
Candidate Sourcing & Develop-
ment
Auto-mation
Tools e.g. PSA/PPM
Process Govern-
ance
GRM* Processes
Just-in-Time Resourcing® (JITR) is the capability to facilitate getting the Right person in the Right place at the Right time
o Characterizing Supply
o Resource Skills Inventory
o Process Staffing requests
o Characterizing Demand
o Forecasting future needs
o Managing Talent
o Candidate Sourcing & Development
o Enabling / Automating RM Processes
o Automation Infrastructure e.g. PSA/PPM
o Ensuring Compliance
o Process Governance
*Global Resource Management © 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Resource Search
Just-in-Time Resourcing® (JITR)Bringing Strong Process Discipline to RM
Skills Inventory
Staffing
Forecast-ing
Candidate Sourcing & Develop-
ment
Auto-mation
Tools e.g. PSA/PPM
Process Govern-
ance
GRM* Processes
Just-in-Time Resourcing® (JITR) is the capability to facilitate getting the Right person in the Right place at the Right time
o Characterizing Supply
o Resource Skills Inventory
o Process Staffing requests
o Characterizing Demand
o Forecasting future needs
o Managing Talent
o Candidate Sourcing & Development
o Enabling / Automating RM Processes
o Automation Infrastructure e.g. PSA/PPM
o Ensuring Compliance
o Process Governance
*Global Resource Management © 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Resource Assignment
Just-in-Time Resourcing® (JITR)Bringing Strong Process Discipline to RM
Skills Inventory
Staffing
Forecast-ing
Candidate Sourcing & Develop-
ment
Auto-mation
Tools e.g. PSA/PPM
Process Govern-
ance
GRM* Processes
Just-in-Time Resourcing® (JITR) is the capability to facilitate getting the Right person in the Right place at the Right time
o Characterizing Supply
o Resource Skills Inventory
o Process Staffing requests
o Characterizing Demand
o Forecasting future needs
o Managing Talent
o Candidate Sourcing & Development
o Enabling / Automating RM Processes
o Automation Infrastructure e.g. PSA/PPM
o Ensuring Compliance
o Process Governance
*Global Resource Management © 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Workflow and Governance
Key Benefits
Cost
Quality
Predictability
Improved utilization of on-board human capital Reduce hiring/related costs
Improved staffing alignment -- best resource(s) forthe job -- means:• Less rework• More on-time, on-budget projects
Greater automation and process drive improved consistency
… Better Results, Happier Customers
© 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Agenda
Resource Management Perspectives
Lessons Learned From Just-in-Time Manufacturing
Just-in-Time Resourcing®
Change Management Implications
Questions• Get the white paper: Just-in-Time Resourcing® - A Blueprint
for Putting the ‘Lean’ into Services Operations at planview.com/JITR
Change Management (CM) Implications
Don’t underestimate the need for CM
Breaking down the silos is always a challenge
Tops down support/education essential
PSA/PPM implementations and RM process change should be contemplated simultaneously
Build a complete CM plan and communicate expectations
Build and execute good governance processes
© 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
RTM ConsultingResource Management Solution Center
World Leader in Resource Management
RMaaS (Resource
Management as a Service)
Global Resource
Management Methodology
Resource Manager Sourcing
Certification Program -RMCP℠
Resource Management
Forum
Just-in-Time Resourcing®
Solutions
Consulting, Transformation
Services and Training
RMCP℠
Resource Center
Resource Management Institute Services and Solutions
© 2007- 2014 RTM Consulting, Inc. All Rights Reserved.
Agenda
Resource Management Perspectives
Lessons Learned From Just-in-Time Manufacturing
Just-in-Time Resourcing®
Change Management Implications
Questions
• Get the white paper: Just-in-Time Resourcing® - A Blueprint for Putting the ‘Lean’ into Services Operations at planview.com/JITR
Randy [email protected]@rtmconsulting.net
www.rtmconsulting.netwww.justintimeresourcing.com
Steve [email protected]
planview.complanview.com/Professional-Services
RTM Consulting
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