Upload
antti-kirjavainen
View
131
Download
2
Embed Size (px)
DESCRIPTION
Presentation slides from Agile Prague 2014. Presentation by Mirette Kangas and Antti Kirjavainen. We will tell the story of the first year of the lean-agile change initiative at Yle, the Finnish Broadcasting Company. The need for the change initiative rose from the on-going media industry transformation and the management’s vision to focus on value created for customers and the society. The way a change initiative is started is crucial especially in large scale initiatives in enterprise organizations. The first steps can decide whether a lean-agile transformation becomes reality or just a case of emperor’s new clothes. There is guidance and experience reports regarding how to start a lean-agile change initiative in an enterprise. However, much of the advice is conflicting. It is also hard to gather which cases have lead to genuine positive impacts. As our case comes from a public service organization we have an opportunity to be more transparent than many commercial companies. We will share how our choice of pilot lead us straight to major organization-wide improvement opportunities including budgeting process and strategy implementation. We will describe our solution to provide visibility in enacting the internet service strategy through a shared roadmap. Finally, we will share what our work during the first year made possible and what our next steps are.
Citation preview
LEAN-AGILE CHANGE INITIATIVE AT YLE, YEAR ONE
Mirette Kangas (YLE) & Antti Kirjavainen (Houston Inc.)
About us
Mirette Kangas • Head of Development at
YLE • Project Management
background • Changing Media market,
Lean and Agile
Antti Kirjavainen • Organization coach • Developer background • Management 3.0 trainer
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Yle, the Finnish Broadcasting Company
• 4 television channels • 9 radio channels • extensive online services • 20 regional radio services in
Finnish, 5 in Swedish and 1 in Sámi
• 8 regional television news broadcasts
• 3,173 permanent employees (January 1, 2014)
• Yle is financed by a tax paid by both individuals and companies.
VALUES • Reliability • Independence • Respect for everyone GOALS • Yle serves all Finns • Yle provides value
to the society • Yle has
the media sector´s best competence
Yle´s web services Main services
• Yle Areena (IPTV service), Finland's most appreciated online media brand
• Yle News • Svenska.yle.fi
Other services • Children • Learning • Web journalism • Buu.yle.fi • Vetamix
All of Yle´s channels are streamed in Yle Areena
AREENA DEVELOPMENT ORGANIZATION
First Initiative, Spring 2013
Activities
Software Developers
Product People
Head of Business
Steering Group
Head of IT
IT Managers
Create Portfolio Backlog
New ways of working
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
SUCCESSES
Increased visibility: daily meetings
Software Developers
Product PeopleIT Managers
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Fostered collaboration inside the development organization
Software Developers
Product PeopleIT Managers
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
KEY LEARNINGS
Improvement demands time
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Collaboration in decision-making is needed
Software Developers
Product People
Head of Business
Steering Group
Head of IT
IT Managers
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Areena: Consequences
• Collaboration with YLE and Houston Inc. was strengthened due to weekly status, feedback and coaching sessions between Mirette and Antti • Essential in order to get ideas how to continue
• And what happened next…
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
YLE’S VISION FOR INTERNET
2015 Second Initiative, Spring 2013
YLE’s Vision for Internet 2015
• YLE had created an ambitious vision for company-wide internet business in early 2013
• The vision was planned to be realized by 2015 • Realization of the vision needed new kind of
collaboration between different business units and technological functions at YLE
• It was seen that that would require a significant shift in ways of working and management
• There was no shared understanding of processes and decision-making
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
• Internet Vision 2015 Workshops • To facilitate the change to new ways of working and • To create shared understanding of the goals and
content of Internet Vision 2015
• Set of 8 workshops • ~60 people from all units at YLE • From all levels: experts, managers, directors • Different disciplines: developers, journalists, UX
designers, producers, architects
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
SUCCESSES
Shared goal for all internet work
• Customer perspective • Target condition for ways of working
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Photo by stavos (CC2.0 by-nc-nd) Photo by yuan2003 (CC2.0 by-nc)
Roadmap operating model brought into use
Roadmap meeting Every 2 weeks
30 minutes
Service dev organizations
Areena News yle.fi
frontpage
Kids
Learning
Content creation
Platforms
Arch. Swedish
Events
Roadmap demo Every 2 months
Roadmap retrospective Every 2 months
Steering Group
Reviews roadmap Every 3 months
Roadmap Content related to work coordination (no direct customer impact)
Surface. Customer impact. To steering group.
Legend
Yle.fi etusivu Areena U&A Lapset Oppi-minen Muu verkko-journalismi Svenska Alustat Väline Toiminta-malli
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Transparency of all internet work over organization boundaries
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
KEY LEARNINGS
Shared understanding of work is a prerequisite
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Photo by yuan2003 (CC2.0 by-nc)
Hard to decide on suitable level of abstraction for roadmap items
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Internet Vision 2015: Consequences • Roadmap wall, meetings for communication and
transparency of work between units have been running for a year
• Roadmap is visible for all, accessible online in Trello • Using roadmap wall to communicate with board of
directors on company-wide steering • YLE’s lean-agile change initiative is based on the
introduction of these practices • SAFe was benchmarked as a reference implementation • Positive spirit of collaboration growing between different
units
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
AREENA PORTFOLIO
MANAGEMENT Third initiative, Autumn 2013
Goals (and commitment) for the new portfolio management
Effective steering of
Areena development
Improve Visibility on
Areena Development
Improve collaboration
with stakeholders
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Effective steering of
Areena development
Improve Visibility on
Areena Development
Improve collaboration
with stakeholders
Goals and principles
Describe the customer impact of new
development ideas
Identify and improve ineffective ways of
working
Transparent division of responsibilities
Working and transparent
communication
Transparent goals and decisions
Impact-based steering
Modeling and improving the ways
of working
Stakeholder needs mapping
Transparency of new development ideas, goals and
decisions @AgilePrague @mirettekangas @anttiki #yle #houstoninc
Effective steering of
Areena development
Improve Visibility on
Areena Development
Improve collaboration
with stakeholders
Actions Merging the portfolio
management with Yle.fi roadmap and steering
group
Way of working for describing new
development ideas
Stakeholder interviews
New model of continuous planning
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Making planning model transparent,
designing interfaces for stakeholders
Areena development demos
Sharing all material in one location
Rolling planning, merging project planning and
reporting
Merging of decision processes
SUCCESSES
Internet continuous (project) planning model and investment process
Internet Roadmap Short and long term epics in all service areas
Steering Group
Defines the strategy and focus areas
INTE
RN
ET
PO
RTF
OLI
O
Stra
tegy
, foc
us a
nd ro
adm
ap
impl
emen
tatio
n
PORTFOLIO BACKLOG 1 Q 1 Q 1 Q 1 Q
High level goals and focus
BUILD
MEASURE LEARN
Goals and development
actions described in Portfolio
Goals= Customer value, Technical impact, Content objectives
High level goals and focus
High level goals and focus
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Continuous Planning Model for Areena Portfolio Management
Areena Product Owner Team
Need, size = big
Is the need relevant for
Areena?
Document the need
Yes
ImpactValue
(Confluence)No
Research
Technical implementation
optionsSizeRisks
(Confluence)
IT Managers, architects and developers
Priority?(decision:
Confluence)
Prioritization
Portfolio board:Before current work
Portfolio board: To the next quarter
Portfolio board:Backlog (4-9 months)
No actions
No Actions
Portfolio board: As a part of existing epic
Urgent
Timely and valuable
Valuable
Part of existing work,valuable
Not current
Move the other items in the
Portfolio board
Communicate changes to the
roadmap
Communicate changes to
project tracking and planning
Demo the decisions at the Areena steering
group
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Increased visibility: weekly meetings
Software Developers
Product PeopleIT Managers
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Areena Portfolio Management: Successes The change initiative itself:
• Demos • Goals • Communication • Transparency
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
OUR LEARNINGS FROM THE
FIRST YEAR
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Expectation management is hard
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Scaled Agile Framework
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Market research Field research Measurements Crowdsourcing
Trial versions Complete product versions Adjustment in
working
Teams
Company portfolio
Subjective metrics
Adaptive design
Setting subjective goals
Balancing investments
Lead times
Investments / progress
*What to do / How to do
Organizational learning
Continuous improvement
Problem-shooting
Continuous work
Scaled Agile Framework
Nitor Delta
If you want to be more agile, fail early
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Individuals and interactions count
@AgilePrague @mirettekangas @anttiki #yle #houstoninc
Image source http://runkle-consulting.com/
Thank you!
@mirettekangas
@anttiki
@AgilePrague @mirettekangas @anttiki #yle #houstoninc