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Leadership & Strategy A vision without a task is but a dream A task without a vision is drudgery A vision and a task is the hope of the world Church Inscription, Sussex England, 1730 For more information, please contact [email protected] Or 612-819-7433

Leadership & Strategy

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This is a preview of three full-scale presentations by contact center expert Dayne Petersen. Lead Instructor and Consultant for Benchmark Portal, & Principal and Consultant for Call Center Solutions, Petersen has 30 years of experience as an expert and consultant for national and international call center businesses.

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Page 1: Leadership & Strategy

Leadership & StrategyA vision without a task is but a dreamA task without a vision is drudgeryA vision and a task is the hope of the worldChurch Inscription, Sussex England, 1730

For more information, please contact [email protected] 612-819-7433

Page 2: Leadership & Strategy

MANAGING GEN “Y” IN THE CALL CENTER

For more information, please contact [email protected]

Or 612-819-7433

Page 3: Leadership & Strategy

At Home Agents

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For more information, please contact

[email protected]

Or 612-819-7433

Page 4: Leadership & Strategy

The Newest MetricCustomer Effort

For more information, please contact:[email protected]