Leadership in Cultural Change

Knowledge Management

Chapter 4

Values

• Democracy

• Equality

• Individualism

• Facts and Figures

• Results Oriented

• Hierarchy

• Inequality

• Collectivism

• Relationships

• Harmony Orientation

Eastern vs. Student

Collectivist / Higher Power Distance

• Rely of teacher explanations• Believes everything teacher says is

true• Working hard is more important to

gain reward in showing quantity, rather than quality of work

• Group learners who are forced to develop individual ideas

• Open discussions will not encourage their own views, as this infringes on values such as Confucianism behavioral code of conduct

Western Student

Individualistic / Lower Power Distance

• Independent learners• More likely to ask questions

& challenge the teacher• Participate in class

discussions• Competitive in role plays,

case studies & business simulations

Eastern and / or

Hospitality

Higher

Power Distance

• Focus on building long-term customer relationships

Western Hospitality

Lower Power Distance

• Focus on efficiency in delivering customer service

Eastern and / or

Recognition

Knowledge

Power

• Research shows author is widely read when text is copied into their own project

Western Plagiarism

ReferentPower

• Research supported with bibliography of referenced evidence

Communication Styles

• Direct• Blunt• Talkative• Extrovert• Persuasive• Decisive• Problem solving• Quick to Deal

• Indirect• Diplomatic• Reserved• Introvert• Recommending• Cautious• Accepting the situation• Courtship Dance

Social Drivers

• Jeremic• Nationality:

Jugoslavia• Expertise: Just

about every single corner of our school

• Jobtitle: Maintenance

• JoblevelKnowledge Worker

Competitive Market

Collaboration Tools

Everybodies Brain

Familiy Business

http://www.amazon.com/gp/reader/0385721706/ref=sib_dp_pt/103-0941810-4998248

•What Boss Will you be?

•What can you learn from all that?

Objective