Leadership developmentGet emotional!

Leadership

"The art of mobilising others to want to struggle for shared aspirations."

James Kouzes and Barry Posner, from The Leadership Challenge.

"A leader is a man who makes decisions. Sometimes they turn out right and sometimes then turn out wrong; but either way, he makes them." — Mutual Benefit Life Insurance Co., Leaders are Made . . . Not Born, Leadership in the Office (AMACOM, 1963)

Leadership

Born or made?

• Some are born great, some achieve greatness and some have greatness thrust upon them

• Daniel Goleman

• £30bn a year industry

What is Emotional Intelligence?

“The capacity to maintain awareness of the full range of our emotions, to gain insights from

those emotions, and to be intentional in constructive expression of them”

Emotional aspects of leadership

Daniel Goleman – EQ:

• IQ is the baseline

• EQ is what separates the bad from the great

• EQ can be learned and improved

Our brains and the open loop

• What our leaders do & how they do it matters

• Limbic system (our emotional centers)

• Mirroring

• Leaders emotional states • Organisational climate

Amygdala Hijack

• Physiological response to intense sensory stimuli triggered by the amygdala, impacting the prefrontal cortex.

• In less than 1 second, triggering the amygdala can increase the heart rate 55 beats a minute

• It also sets in motion neuro-chemical changes that enable us to respond to stress (but at a price)

Amygdala Highjack

EQ

Personal competence:• Self-awareness- Reading ones own emotions and

recognising impact- Knowing strengths and

limitations- Self-confident

• Self-management - Keeping disruptive emotions and

impulses under control- Honesty and integrity - Adaptability - Driven to improve

Social competence:• Social awareness - Sensing others emotions,

understanding their perspective and interested in their concerns

- Read the organisational currents; decision networks, and politics

• Relationship Management - Inspirational Leadership: Guiding

and motivating with a compelling vision

- Developing others - Change catalyst - Conflict management - Teamwork & collaboration

Styles of leadership

• Visionary Moves people towards shared

dream or goals

• Coaching Connects what a person wants with

organisation's goals

• Affiliative Creates harmony by connecting

people with each other

• Democratic Values people’s input and gets

commitment through participation

• Pacesetting Meets challenging goals

• Commanding Soothes fears by giving clear

direction in an emergency

The 5 discoveries

1. My ideal self – who do I want to be?

2. My real self – who am I (now)?

3. How can I build on strengths and fill gaps?

4. Experiment and practice new behaviours

5. Develop supportive relationships that make change possible

Latest trends in corporate America

• Climate of the organisation

• Mindfulness Training

- Reduces the cost of sick leave by 19%

- Increases performance and productivity by 12%