Jasmine Paul

Rachel Duffy

Dinh Thi The

Phomolo Madome

Leadership and Quality Improvement

“The art or process of influencing people so that they will strive willingly and enthusiastically toward the achievement of group goals”.

(Weihrich & Koontz, 2005)

“Leadership is the art of getting some else to do something you want done because he wants to do it”

(Dwight D. Eisenhower)

Leadership

Leadership is a process (affecting and being affected by followers)

Leadership involves influence (how the leader effects followers)

Leadership occurs in groups (context in which leadership takes place)

Leadership involves common goals (achieving something together)

Leadership is a process whereby an individual influences a group of individuals to achieve a common goal

What is leadership?

Having a structural framework

Making sound and timely decisions

Setting examples for others – act as a role model

Knowing the team and looking out for their well-being

Keeping the team informed

Ensuring that tasks are understood, supervised and accomplished

Using the full capabilities of the team

Values of leadership

To create a supportive where people can grow, thrive, and live in peace with one another

To provide sustainability for future generations

To create communities of reciprocal care and shared responsibility where every person matters and each person’s welfare and dignity is respected and supported.

Values of leadership con’t

Transactional leader Promoting compliance with

employees or followers.

Leaders are not looking to change or think creatively, they are solely focused on “getting the job done”

Rewards are given based on good work ethic and attitude

Critical thinkers who promote ways of thinking innovatively

Have a vision and the ability to implement change when necessary

Results in a higher performance of employees than transactional leadership

Transformational leader

Educated in matters concerning leadership Skilled communicator

- promotes self confidence and trust Problem solver Creative

- ability to be innovative and think outside the social and political norms

Open-minded Motivator

- ability to empower others to work towards a common goal Honest and ethical High emotional intelligence

- reflective and self-aware

Skills for leadership

4 main groups of leadership theories:

1. Behavioral theories – What does a good leader do?

2. Contingency theories – How does the situation influence good leadership?

3. Trait theories – What type of person makes a good leader?

4. Power and influence theories – What is the source of the leader's power?

Leadership theories

Focuses on how leaders behave

Kurt Lewin (1930) developed a leadership framework based on a leader's decision-making behavior. 3 types of leaders:

Autocratic leaders- make decisions without consulting their teams.

Democratic leaders- allow the team to provide input before making a decision, although the degree of input can vary from leader to leader.

Laissez-faire leaders- don't interfere; they allow people within the team to make many of the decisions.

1. Behavioural theories

Realization that there isn't one correct type of leader- led to theories that the best leadership style depends on, the situation.

Questions to ask: When a decision is needed fast, which style is preferred? When the leader needs the full support of the team, is there a better way to lead? Should a leader be more people oriented or task oriented?

The Hersey-Blanchard Situational Leadership Theory links leadership style with the maturity of individual members of the leader's team.

2. Contingency theories

Leaders share a number of common personality traits and characteristics- leadership emerges from these traits.

Early trait theories- Leadership is an innate, instinctive quality that you either have or don't have.

Traits are external behaviors that emerge from things going on within the leader's mind – These internal beliefs and processes that are important for effective leadership.

3. Trait theories

Based on the different ways in which leaders use power and have influence

French and Raven's Five Forms of Power- distinguishes between using your position to exert power, and using your personal attributes to be powerful.

Model suggests that using personal power is the better. Expert Power (the power that comes with being a real expert in the job) is the most legitimate of these, that you should actively work on building this.

4. Power and influence theories

Focus on interpersonal communication and conflict management.

Be a good listener: Listen to what your staff members have to say.

Pay attention to people using common courtesy

Use powerful, positive language in your interaction with others.

Building human relationships

Respect your staff

Look for your staff’s positive qualities

Look for the proper time to talk to your staff about work related issues or concerns

Be honest

Show appreciation

Avoid battles

Be direct

Keep your commitments to staff

Building human relationships con’t

Cohan, P.S. (1957). Value Leadership: The 7 principles that drive corporate value in any economy .

Curtis, E., & O‘Connell, R. (2011). Essential leadership skills for motivating and developing staff. Nursing Management, 18(5), 32-35

Mind Tools. (2012). Dunham and Pierce‘s leadership process model. Retrieved April 15, 2012, from http://www.mindtools.com/pages/article/leadership-process.htm

Peter G. Northouse .(2009). Leadership: Theory and Practice, 2-9 Project Kaleidoscope. (2007). Volume IV: What works, what matters, what

lasts: what works an essay what is leadership? Stogdill, R. M. (1974). Handbook of leadership: A survey of the literature.

New York: Free Press Susan M. H. Leadership Rewards and Recognition: Leadership Success

Secrets. http://humanresources.about.com/od/leadership/a/leader_reward.htm

Weihrich H,. & Koontz H. (2005). Management: A Global Perspective. McGraw-Hill, Singapore

References

Started with the terms “leadership”, “leadership definition”, and “leadership values”.

Read introductions of books dealing with leadership to explore the topic

Used CINAHL to research common leadership skills and theories

Search Process

Shared ideas and views about leadership and what we thought essential skills were

Came together to organize the presentation from a broad view to a specific outline based on theories

Collaborative Process