The Enterprise Social Revolution is Here

Pervasive Adoption of Social Tools

84% of organizations

have remote workers

Changes how

we work

65% of

companies are

deploying at

least one social

software tool

Always on --

Consumers use

an average of 4 devices every day

20% expect

a response

within one hour

via social media

Rise of the social

consumer

44% of

consumers

complain via

social media

Humans have an intrinsic drive to engage and connect

We organize into communities to get things done - at home, and at work

Modern social capabilities remove the barriers of geography and time

enhancing

The Value of Enterprise Social

Marketing Pilot Net Breeze

+

9

Why won’t

this one fit?

Why Training Alone Is Not Working

Sustainable SharePoint Adoption

5 Steps to Sustainable Adoption

It’s All About Business Value

Expedite Innovation Facilitate Engagement

Financial Gains

$

Social is about empowering

bottom-up organization

Individuals | Communities | Groups

to make

top-down

business goals

successful Increase Revenue | Lower Costs | Reduce Turnover

Xerox accelerates innovation with Yammer

Objectives • Connect employees with the people

and information they need in order

to excel

• Merge two company cultures

following an acquisition

Tactics Deployed Yammer as a

go-to place for

employees to connect

globally and innovate

together

Results • Accelerated innovation

• Streamlined information flow

• Merged communications

across two companies

“There’s no question Yammer has helped us reduce the time it takes to go from a new idea or

call to action to execution. It accelerates innovation.”

- Gregory North, Vice President of Corporate Lean Six Sigma and Business Transformation, Xerox

Identify solutions, don’t showcase features

Go After Low Hanging Fruits

21

Prioritize

IT Can You Handle This?

Engage Key Business Groups

Leverage Existing Resources

Training

Industry Practices

Governance Plan

Use Cases

26

Essential Components

What Does

Winning

Look Like?

Deliver Contextual User Training

35

Self-Service Support

Regular Adoption Activities

Lather, Rinse, Repeat

Knowledge

Co-Creation

Adoption

Activities

Enterprise Social Journey

Contextual

Training

Business

Solutions

Governance

Executive

Commitment

Relevant

Governance

5 Steps to Sustainable Adoption

What Does It Take to Win?

Resources

Questions?