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If it were easy everyone would do it . . . . How many times have we said or thought that about complicated or compelling achievements? When we think about our organizations, this same adage comes into play in a number of contexts. Can we simplify things? Can we find a unifying model to help find some sense of order in the chaos and confusion? We believe the answer is, “Yes.” If you were one of the millions of people who were enthralled by Daniel Day Lewis’ portrayal of President Lincoln in last year’s movie, “Lincoln,” you might remember an interesting reference to Euclid. In the film, the character was using the reference to Euclid to help simplify a complex social and political concept for his aides. In this webinar we'll discuss: A formula based upon Euclid’s First Common Notions which says that if two things are equal to the same thing, then those two things are equal to each other. How this formula will provide a guide for analyzing the steps and the information you will need to design and implement an employee training program that will meet the needs of both your organization and employees. www.bizlibrary.com/webinars
Citation preview
Lead Like Lincoln.
A SIMPLE FORMULA
FOR TRAINING
SUCCESS
BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
@chrisosbornstl
Jessica Batz
Marketing Specialist
@jessbatz
@BizLibrary
5,000+ Courses. 25 Topic Areas. Unlimited Access.
BIZLIBRARY.COM
WHAT WE’LL COVER:
A simple formula for building an
employee training program.
The four elements and how they
contribute to a successful program.
Trends That Affect How We
Work Together
UPSIDE
DOWN
HIERARCHY
PEER POWER
VIRTUAL REALITY
DEMOGRAPHIC
TSUNAMI
Upon the subject of
education, not presuming
to dictate any plan or
system respecting it, I can
only say that I view it as the
most important subject
which we as a people can be engaged in.
Abraham Lincoln,
March 9, 1832
First Political Announcement
A Common Notion
• Euclid = Father of
Geometry
• If two things are
equal to the same
thing, then those
two things are equal
to each other.
complexity is the
enemy.
= ____________
Business Benefits Improved Employee Performance In Key Areas
That Support Or Drive Those Business Goals
Improved Manager Skills
Employee Development
in Targeted
Competencies
=
=
+
Business Benefits
Improved Employee Performance In Key Areas That
Support Or Drive Those Business Goals
Improved Manager Skills
Employee Development in Targeted Competencies
The Key Elements
Business Benefits
• The business benefit
can be influenced
by improved
employee
performance.
Measurement Framework
Financial
Perspective
Customer
Perspective
Internal Process
Perspective
Learning and Growth
Perspective
Sustain shareholder value
Grow revenue Increase profit
Increase
customer
satisfaction
Improve
brand image
Increase customer
perception of value
Improve customer
relationship management Improve service
quality
Increase
workforce skills
Increase
innovation
Transforming Performance Measurement: Rethinking the Way We Measure
and Drive Organizational Success
By Dean Spitzer
Improved Employee
Performance
Attitude
Motivation
Capabilities – a
person’s aptitude, skills,
knowledge and
experience.
What makes measurement so potent is its
capacity to instigate informed action — to
provide the opportunity for people to engage
in the right behavior at the right time.
Transforming Performance
Measurement: Rethinking
the Way We Measure and
Drive Organizational
Success
Dean Spitzer, PHD
Root Cause Analysis
• Systematic approach.
• Relentless and
objective pursuit of
objective truth.
• Ask “why?”
It's not the 95% that's right that
makes something work; it's the
5% that's wrong that messes
everything up.
Measuring, Managing and Maximizing Performance
Will Kaydos
Improved Manager Skills
Employee
engagement
Retention
Productivity
COMPETENCY LEVELS
CORE COMPETENCIES
Industry and culture
JOB FAMILY COMPETENCIES
Business discipline
JOB ROLE COMPETENCIES
Level of mastery required
Manager Skills
Problems with direct supervisors account for
49% of disengaged employees.
SOURCE: EMPLOYEE ENGAGEMENT VS. DISENGAGEMENT,
CUSTOMINSIGHT DEC. 2012
1. Emotional
Intelligence
2. Coaching
3. Communication
4. Delegation
Employee Development in
Targeted Competencies
• Performance analysis.
• Establish job-role
competencies.
• Establish job-role
standards.
• Identify skill gaps.
• Individual development
plans.
• Assess, measure an
adjust.
Training focuses on best
practices, while development
focuses on next practices.
The #1 Reason Leadership Development Fails
Mike Myatt, Forbes
BIZLIBRARY.COM
TTRAINING NEEDED TO: TRAINING ACTIVITIES
Increase revenue Sales training
Improve quality Attention to detail courses
Reduce turnover Manager communication skills
Improve morale Open access to online courses
Satisfy customers Customer service courses
BIZLIBRARY.COM
BUSINESS NEED QUANTIFYING QUESTIONS
Increased revenue
Improved quality
Reduction in turnover
Improved morale
More satisfied customers
By how much?
In which areas?
Improved how?
What percentage
reduction?
Improved how?
In what way?
Business Benefits
Improved Employee Performance In Key Areas That
Support Or Drive Those Business Goals
Improved Manager Skills
Employee Development in Targeted Competencies
The Key Elements
BIZLIBRARY.COM
In a world of learning and development where
complexity is the enemy, BizLibrary has developed a
to delivering high
quality learning, anywhere, anytime.
MICHAEL ROCHELLE
Chief Strategy Officer
Brandon-Hall Group
BIZLIBRARY.COM
RECOMMENDED BIZLIBRARY RESOURCES
QuickTalks: Maxine Mann: Results
Through Individual Accountability
and Cross Functional Teams
The Value of Cross Training
BIZLIBRARY.COM
Free trial of the BizLibrary Collection or Demo
5,000+ Courses. 25 Topic Areas. Unlimited Access.
Cloud-based learning and performance management.
