© www.itforyou.pro, www.petralexsolutions.com

Section 1. Business Case

Call centers (help desks as well) become the full-scaale center of client

communications. It’s the “face” of a company or one of its internal services.

Digital technologies provide a lot communications opportunities, as e-

mails, SMS services, web-sites and forums, social net groups. But at the

same time the main communication model is still verbal. A well-known fact

that a number of companies moved back operators (other called agents)

to a front line to make customer communications more personalized and

human-based.

Main challenges for call centers and help desks in verbal communications:

- First line staff is less motivated and often changes.

- A company needs to train new staff, which leads to additional expenses

and client dissatisfaction

- Call centers are noisy places which leads to misunderstanding with

clients

- Operators suffer from stress and are in threat for their hearing abilities.

Section 2. Business Concept

The ITFORYOU (www.itforyou.pro) company developed a Petralex Call

Center Solutions (referred as the PSC below) which, being installed on an

operator’s desktop can perform the following options:

- Modify operator’s voice to make it more persuasive (special voice

modulation);

- Modify operator’s voice to make it more expressive (another special

voice modulation);

- Incoming anti-stress module cuts off stressing or angry modulations of

a user’s voice;

- Speech tempo control helps an operator and a supervisor to monitor

his/her speech tempo (do not speak too fast);

Petralex Callcenter

Lead Personal assistant contact:

nb@itforyou.pro

www.petralexsolutions.com

© www.itforyou.pro, www.petralexsolutions.com

- Noise reduction (operator’s smacks, mic artefacts etc);

- Compression – out coming audio-signal improvement

- Adjust audio level according personal hearing profile and surrounding

noises (the Petralex module)

- Tone signals cancellation takes care of agent’s hearing

- Means of Noise Suppression - gives the opportunity to lead a session

in very noisy environment.

Fig. 1. The main outcoming options

Fig. 2. The main incoming options.

© www.itforyou.pro, www.petralexsolutions.com

As a result, the PSC solution provides better speech communications with

customers (70% of users consider they understand an operator better and

an operator is more persuasive according to the MSU social lab research).

Implementing of this solution decreases stress, makes operator’s work

more effective, and protects operator’s hearing according to (указать

стандарт)

Download and register at: www.petralexsolutions.com, and get a free

trial. We offer free consulting and implementing by our specialists

and three months’ free pilot and support.

Section 3. Partner Model and Lead

The ITFORYOU offers partnership to companies developing call center,

helpdesk solutions, integrate or support such systems.

The partner model can be one of the following:

- A partner can implement the PSC as an additional service, or

- We adapt the PSC to be integrated with the client side of your

teleconferencing solution.

- App design can be adapted to a corporate design of a teleconferencing

system and appropriate branding can be used.

The ITFORYOU guarantees:

- free trial period for 3 months;

- full-time contract e-mail/forum support for a partner or directly to a

client;

- release updates during contract period for purchased version.

Success story

The Petralex app had been implemented for lifelong virtual learning.

Common project with the CEE region leading computer training center

CCT Specialist for lifelong learning for people with hearing impairs is the

LERN 2015 winner.

Natalia, Your personal assistant

nb@itforyou.pro

© www.itforyou.pro, www.petralexsolutions.com

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