Company Name – Success (China) Trading Limited.Company Director – Mr. Deepak

Knowledge Management ProjectSymbiosis Institute of Management Studies

Submitted by – Mohit Kheskani A-23MBA Batch 2015-2017 PRN - 15020441148

• Success (China) Trading Limited was established in 2005 with the Head Quarters in Hong Kong

• Later expanded in China, India, UAE, Bangladesh & Amman• They deal in the goods that go into manufacturing of garments,

from thread to buttons and from caps to belts, everything that falls under the gambit of clothing industry

About the Company

• Vision – To be the best in our business and have a global pres-ence

• Mission – We strive to serve our customers and delight them with best of the products and prices without compromising on quality

Vision & Mission of the Company

These (images) are just a few of the products of the company, they have more than 150 different products which they deal in. Some of them are – Rivets, Jeans Labels, Woven Labels, Wallets, Wrist bands, Corporate Gift Sets, Plastic Buttons, Silicone Labels, Pearl Snap Buttons, Zippers, D-Rings, Bra Cups, Eyelets, Etc. The products related to the Garments are their core area but the company also sources different products if they get an order for it. Some special products they have supplied are – Eye Wear, Magnetic eye glass Holder, Tshirts, Denims Etc.

Products of the Company

Belts4 Hole Buttons Heat transfer Stickers Caps

Hang Tags Jeans Buttons

Image Source – Company’s Portfolio Catalogue

The Company is into order based manufacturing, so what it does is gets orders from different customers all over the world and then forwards it to the factory.The company has 3 factories which manufacture 28 types of products as of now. So if they can manufacture it in their own factory they proceed with it or there are other 12 factories (mainly in Hong Kong & China) which they are in contract with, to manufacture the goods and then they deliver it to the customer. The products that these factories can manufacture are the garment indus-try related products – ranging from Buttons to Labels, Caps to Belts Etc.

What does the Company do?

The Process1. Receive Order

From the Customer

2. Forward the order to respective Factory (Owned & Contract)

3. Company receives the Sample

4. Get the sample approved and get

the changes done (if any)

5. Proceed for the final production

6. Deliver the goods to the Customer

1. The company receives an order/ inquiry from thecustomer/ probable customer about agiven product (mostly related to the products that go into manufacturing of garments)

2. The Company has 12 factories (China & Hong Kong) currently under contract and these factories manufacture goods for the company. So the order/inquiry is forwarded to the factory depending on the quantity and the product they have received the order for.

3. As soon as the factories receive the order, they proceed for making the samples and forward the samples to the company’s office in Hong Kong for approval.

4. The quality assurance team then checks the samples and if found satisfactory they forward it to the customer for their approval, and if not they send it for resampling. Once the customer is satisfied with the samples and gives a heads up only then the process is taken forward.5. The Company after getting heads up from the customer then intimates the factory for final production of goods, and then once the goods manufactured, the Quality assurance team checks the final goods and if there is any discrepancy in the quality, the goods are sent back.6. The goods if found satisfactory are then delivered to the customer and feedback is taken. The company strives on Quality and if there is any concern that a customer has, the company makes sure it addresses them.

• Just In Time (JIT)• Outsourcing Decision Matrix • Theory of Constraints • 5S Methodology, Lean Manufacturing & Kaizen

The Different tools used by the company

JIT (JUST IN TIME) – A methodology aimed primarily at reducing flow times within production as well as response times from suppliers and to customers.

• The company follows this tool so as to save costs as well as energy as they incur on the storage of extra goods (raw material or finished goods) as the goods they manufacture are bulky as well as in huge quantities.

• Using this has helps them to free the working capital and use it effi-ciently in other activities. They have been able to deliver the goods on time which has led them to have a good reputation among the customers.

Just In Time (JIT)

Outsourcing Decision MatrixThe company has its own factories as well as it is in contract with 12 otherFactories so this Outsourcing Decision Matrix is very important for the company so as to decide if to outsource or make the goods in their own factory.

The general usage of this matrix is for deciding the outsourcing and retaining the activities that are not important and important respectively.

The company has modified this and uses it as the matrix to decide if they should outsource their goods or manufacture themselves or form an alliance with the factory and then go ahead with signing a contract with that factory, or not take the order at all.

Theory of Constraints

The theory states that every system, no matter how well it performs, has at least one constraint and that limits the performance. Using this means finding out that constraint and working on it per se i.e. managing the constraint by working on it and solving it. Once that is done performance should be evaluated and checked if has actually improved or not. Or the constraint should be managed and worked on again.The company frequently uses this theory all the time as there is atleast one con-straint at any given point in time and the other areas of weakness are non con-straints until they become the weakest link.

Source - http://www.scienceofbusiness.com/home/what-is-theory-of-constraints-toc/

5S Methodology / Lean Manufacturing/ Kaizen

5S Methodology, Lean Manufacturing & Kaizen are all interrelated and the company strives to follow them as these methods help the company save costs, reduce and eliminate wastage, save energy and resources of the company. 5S stands for – Seiri (Sort), Seiton (Set), Seiso (Shine), Seiketsu (Standardize), Shitsuke (Sustain)Lean Manufacturing – systematic method for elimination of waste within the manufacturing system taking into account even the waste created through overburden as well as unevenness in the work loads.Kaizen – Kaizen stands for continuous improvement and is a general concept followed by the company so as to keep on improving. It includes every department of the company and is not limited to any particular designation or department.

All the above methods were told by the Interviewee and then explained by the interviewer according to his understanding and referring to https://www.mindtools.com/pages/article/newSTR_97.htm

Thank You