KM -what if that's not true

Knowledge Management:what if that’s not true?

KnowledgeCampBerlin

November 22-23, 2016

© Missing Puzzle Piece Consulting, 2016 2

Agenda

• Introduction• Definitions• Encouraging Innovation• Competitive Advantage

Who am I?

• Stephanie Barnes• Accountant and IT Management by

education• KM consultant by choice• Chief Chaos Organizer at Missing Puzzle

Piece Consulting• 4 yrs KM at HP• 13+ yrs as consultant to a variety of

companies including BMO, HSFO, Kodak, HP, Zenon Environmental, OSC, CIBC, ENEC, PIND

• Based in Berlin

3© Missing Puzzle Piece Consulting, 2016

Warm-up Exercise: Scribble Drawings

1. Put your name on the paper, then;2. All you do is a quick "scribble/swoosh" with your pen, pencil or

marker; 3. Pass it to the person beside you;4. See what comes to mind on the paper you receive from your

neighbour;5. Add to the drawing/scribble;6. Pass it to the next person;7. We will do this 6 times around the circle/table;8. Get your paper back; and9. Write down the first 5 words that come to your mind. ANYTHING.10. Stream-of-consciousness writing for 5 minutes

4© Missing Puzzle Piece Consulting, 2016


Some definitions (1/4)

• Knowledge management – the process of capturing, developing, sharing, and

effectively using organizational knowledge. – It refers to a multi-disciplinary approach to

achieving organizational objectives by making the best use of knowledge.



• Creativity – the ability to transcend traditional ideas, rules, patterns,

relationships, or the like, and to create meaningful new ideas, forms, methods, interpretations, etc.

– originality, progressiveness, or imagination: the need for creativity in modern industry; creativity in the performing arts

– Another definition says that creativity is the reorganization of experience into new configurations • a function of knowledge, imagination, and evaluation



• Innovation – new idea, more effective device or process, it can

be viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs.

– The term innovation can be defined as something original and more effective and, as a consequence, new, that "breaks into" the market or society.



• Ba – Nonaka discusses the idea of “ba” in his book,

“The Knowledge Creating Company,” as well as other published articles; “ba” is the idea of making space for (knowledge) creation.

– This idea of space is through the use of physical and/or virtual space, and includes the idea of (emergent) relationships and mental/ intellectual/emotional space (reflection, and just being).

Innovation

• The introduction of something new or different.

• Creating, developing, accessing and rapidly deploying (new) knowledge.


How to encourage innovation

• From Van Gogh1 we learn:– Think inside the box (apply

scarcity/constraints)– Practice/study– Reflect– Understand your own

story/motivation– When you master a level

change the rules– Value solitude, not loneliness– Circumstances: join them or

beat them

• From Leonard da Vinci2 we learn:– Curiosity– Independent

thinking/diversity– Sharpen your senses

(listen/mindfulness, appreciate beauty)

– Embrace uncertainty– Balance logic and imagination– Balance body and mind– Make new connections


Ba: a physical, virtual, and cultural place



Critical Thinking

The objective analysis and evaluation of an issue in order to form a judgment


Critical Thinking

• Reflect• Understand your own

story/motivation, what assumptions are you making?

• Be curious• 5 Whys• Independent thinking/diversity

KM activities

• Communities of practice• External assessment and

benchmarking• Knowledge exchange• Knowledge harvesting from

individuals• Lessons learned• Peer assists


Competitive Advantage

Productivity Innovation

Ba

Creativity

Curiosity

Efficiency

Effectiveness

Case Study

• Xerox—Artist in Residence Program– Put artists in R&D department– Ran for seven years (instead of the one it was

planned for)– Both artists and scientist benefited



QUESTIONSWhy? Why? Why? Why? Why?


THANK YOU!

Stephanie Barnes+49 (0)179 854 [email protected]

Business

KM -what if that's not true